I purchased a windows 11 pro digital copy and key. The key didn’t activate correctly. I contacted my choice software and they immediately responded and was able to assist activating the key. I late... See more
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I had an issue downloading Office 2021 to a new laptop. Following several failed attempts to resolve the problem on my own I contacted MyChoice and described the problems. I was quickly answered by Ja... See more
Company replied
I was having trouble activating Office 2019. I know just enough about installing software to make me dangerous! I called the support number and Finn was wonderful. He took charge, had the software act... See more
Company replied
Jake, knowing that my required software was time sensitive, called me two hours before it was time to load my PowerPoint software. This was not on crucial for my job to teach my university class, b... See more
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Company details
- #21 of 316 best companies in Software Company
- #6 of 34 best companies in Cloud Computing Service
- #3 of 34 best companies in Computer Software Store
- #5 of 70 best companies in Software Vendor
- #4 of 56 best companies in Telecommunications Service Provider
About My Choice Software
Written by the company
Customer satisfaction is our priority
As an industry leader in software and technology retail, customer satisfaction is our number one priority. Our goal is to deliver a universal solution for all of our customers’ software needs, while maintaining the industry’s lowest prices.
My Choice Software - your Software Choice
Written by the company
- We're commited to our customers!
- We have a long standing commitment to treat our customers how we would want to be treated -- with care, kindness and respect. Our commitment to customer service goes beyond that of other companies with our complimentary installation assistance program and our education resources provided to aid our customers find the solutions they need to make an informed purchasing decision.
Contact info
23706 Birtcher Drive, 92630, Lake Forest
- 800-318-1439
- Support@mychoicesoftware.com
- mychoicesoftware.com
4.8
Excellent
5K reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
I purchased a windows 11 pro digital…
I purchased a windows 11 pro digital copy and key. The key didn’t activate correctly. I contacted my choice software and they immediately responded and was able to assist activating the key. I later read that this can be an issue with Microsoft and can in no way be the fault of My Choice. Their fast response and assistance was awesome!
Date of experience: July 02, 2025
Reply from My Choice Software
Thank you for taking the time to share your experience. We're glad to hear our team was able to assist you quickly and resolve the activation issue. We understand how frustrating those hiccups can be, and it's great to know you were satisfied with our support. Your kind words mean a lot to us—and we're here anytime you need assistance in the future.
The support team was very responsive…
The support team was very responsive and resolved my questions quickly. Their software I downloaded is running great.
Date of experience: July 03, 2025
Reply from My Choice Software
Thank you so much for your kind words, Michael. We're thrilled to hear that our support team was able to assist you quickly and that the software is running smoothly. Your satisfaction means the world to us, and we're always here if you need anything in the future.
blatant false advertising…
one star just for blatantly fraudulent advertising that wasted my time. When the ad says, NO SUBSCRIPTIONS! ONE TIME PURCHASE! so that you'll click on it only to be brought to a page that is literally nothing BUT subscription options and ZERO "one time purchase" options, that's a company that is going to have their public facing ip addresses added to my block list, never to be seen via my network ever again. good riddance.
Date of experience: June 28, 2025
Reply from My Choice Software
Thank you for taking the time to share your feedback. We’re genuinely sorry to hear that your experience did not align with what you expected from our advertisement. Your concerns regarding clarity and accuracy in our messaging are completely valid, and we take them seriously. We understand how frustrating it must have been to encounter subscription options when you were specifically seeking a one-time purchase. Our goal is to offer flexible choices that suit different preferences, and it’s clear that we fell short in this instance. We're currently reviewing our ads and listings to ensure they more accurately reflect the options available. We value your input and appreciate you bringing this to our attention. If you're open to it, we'd be grateful for the opportunity to make this right.
Please feel free to contact our support team at support@mychoicesoftware.com | (800) 318-1439 so we can further assist you.
He helped me and easy explain to understand
He helped me easy way to understand. Thanks
Date of experience: June 26, 2025
Reply from My Choice Software
Thank you for taking the time to leave a review of your experience. We appreciate your feedback. Feel free to reach out to us if we can be of any additional assistance.
A Timely Response and Fast Fix, No Muss, No Fuss!
I had an issue downloading Office 2021 to a new laptop. Following several failed attempts to resolve the problem on my own I contacted MyChoice and described the problems. I was quickly answered by Jake F. at MCS who requested a bit more information; soon after providing what he asked for I received a response and a fix and the software was successfully installed and activated. The whole process was accomplished in under one hour. I am very pleased at the quick and correct resolution to my issue, especially being new to the Windows 11 world!
Date of experience: June 23, 2025
Reply from My Choice Software
Thank you so much for sharing your experience, John! We’re thrilled to hear that we were able to provide a quick and effective solution—it’s always our goal to make tech issues feel less overwhelming and more manageable. We're especially glad we could help make your transition to Windows 11 a little smoother. If you ever need support in the future, we’re just a message away.
I called your help line and my problem…
I called your help line and my problem was quickly and professionally taken care of by Jake. It is nice in today's world to get such good customer service.
Date of experience: June 20, 2025
Reply from My Choice Software
Thank you so much for your kind words, Richard. We're thrilled to hear that we were able to assist you quickly and professionally. We take great pride in delivering the kind of service that makes a difference, and your feedback truly means a lot to us. If you ever need anything else, we’re just a call or click away.
Finn
Finn, Was very helpful, and knowledgeable.
He was a pleasant to work with on installing my software.
Date of experience: June 17, 2025
Reply from My Choice Software
We truly appreciate you taking the time to share your experience and provide feedback, Steven. Thank you for choosing My Choice Software. If you ever need assistance in the future, we’re always here to help.
Reply from My Choice Software
Thank you for sharing your experience. We’re delighted to hear that we provided great support. Your appreciation means a lot. If you ever need further assistance, please don’t hesitate to reach out. We’re always here to help.
Very professional attitude and patient with an elderly customer, especially English not her first language.
Very professional and patient with an older customer, especially English is not her first language; and with no computer data knowledge.
Date of experience: June 11, 2025
Reply from My Choice Software
Thank you for your kind words, Maggie. We're delighted to hear that you had a positive experience. Providing professional and patient service is always our priority. We truly appreciate your feedback and look forward to serving you again in the future.
Jake -- The leader
Jake, knowing that my required software was time sensitive, called me two hours before it was time to load my PowerPoint software. This was not on crucial for my job to teach my university class, but he was very courteous and pleasant to work with
Date of experience: June 10, 2025
Reply from My Choice Software
Thank you for taking the time to share your experience, Michael. We are pleased to hear that we were proactive and courteous in assisting with your software needs. Ensuring that everything runs smoothly, especially for time-sensitive tasks, is a priority for us, and we’re glad we were able to support you effectively. Your kind words are greatly appreciated. If you ever need further assistance, please don’t hesitate to reach out.
Reply from My Choice Software
Thank you for your kind review, Zenon. We're glad to hear that our quick response helped resolve your issue efficiently. Your satisfaction is our priority, and we appreciate you taking the time to share your experience. If you ever need assistance again, we're here to help.
He was very knowledgeable and patient.
Date of experience: June 06, 2025
Reply from My Choice Software
We truly appreciate you taking the time to share your experience and provide feedback, Larry. Thank you for choosing My Choice Software. If you ever need assistance in the future, we’re always here to help.
Activation of Office 2019
I was having trouble activating Office 2019. I know just enough about installing software to make me dangerous! I called the support number and Finn was wonderful. He took charge, had the software activated in 10 minutes and tested everything to ensure it was all working. He's a gem! Thanks again Finn for a great experience and all your help!
Date of experience: June 05, 2025
Reply from My Choice Software
Thank you for sharing your experience, Susan. We’re thrilled to hear that we were able to assist you so efficiently and make the activation process smooth and stress-free. If you ever need assistance in the future, we’re always here to help.
GREAT customer service and EASY online purchase!
The online purchase was very easy.
I called the phone number on their website and Alex, an American, answered the phone (no voicemail prompts to go thru!) and was super helpful!
He sold me the product I really needed which cost less and initiated the refund instantly!
Life long customer for sure!!!
Date of experience: June 04, 2025
Reply from My Choice Software
Thank you for sharing your experience, Janet. We’re thrilled to hear that your online purchase was smooth and that we provided the exceptional service we strive for. Making sure you get the right product at the best price is always our goal, and we’re glad we could assist you quickly and efficiently. Your support means the world to us—we’re honored to have you as a lifelong customer. If you ever need anything, we’re always here to help. Thanks again for your trust in us.
"I had an outstanding experience working with My Choice Software
"I had an outstanding experience with Alex at My Choice Software. After purchasing MS Project 16, I opted to have them handle the installation, and the process was seamless. Alex was professional, knowledgeable, and ensured everything was set up perfectly. I truly appreciate the efficiency and customer service—I wouldn’t hesitate to recommend My Choice Software and their team. Thank you, Alex!"
Date of experience: May 15, 2025
Reply from My Choice Software
Thank you for your wonderful feedback, Donna & Mike. We’re delighted to hear that we provided such a seamless and professional installation experience for your MS Project purchase. Ensuring efficiency and top-tier customer service is always our goal, and we’re thrilled that our expertise made the process smooth for you. Your recommendation means a lot to us, and we truly appreciate your support. If you ever need further assistance, don’t hesitate to reach out—we’re always here to help.
Software issue and downlod link
Alex was extremely helpful in resolving my issue.
Date of experience: June 03, 2025
Reply from My Choice Software
Thank you for sharing your experience, Grace. We’re delighted to hear that we were able to assist you and resolve your software issue efficiently. Providing knowledgeable and helpful support is always our priority, and we’re glad we made the process easier for you. If you ever need further assistance, don’t hesitate to reach out. We appreciate your feedback and look forward to helping you again in the future.
FINN is the best support tech you can get.
Finn had a lot of patience to deal with me and my computer. I was at my wits end trying to get the software set up. He tried e everything and finally figured out it was my PC Matic creating the problem. He put up with a lot......Me asking questions and the computer not responding to his trying to install the software. I am forever grateful for his patience and kindness through the whole ordeal. You have a great support tech. I have never had a support tech like Finn anywhere he is one of a kind and you are lucky to have him.
Date of experience: May 30, 2025
Reply from My Choice Software
Thank you for sharing your experience, Gail. We’re delighted to hear that we provided exceptional support and demonstrated patience and expertise in resolving your issue. We take pride in delivering top-tier customer service. Your appreciation means a lot. If you ever need further assistance, please don’t hesitate to reach out. We’re always here to help.
He ,Alex did a very great job…
He ,Alex did a very great job downloading office 365 with me. He was very patient and very knowledgeable.
So glad for his help.
Date of experience: May 30, 2025
Reply from My Choice Software
Thank you for your kind words and for taking the time to share your experience Rosalinde. We’re thrilled to hear that we were able to assist you with downloading Office 365 and that our patience and expertise made the process smooth for you. Providing knowledgeable and supportive service is always our goal, and we’re glad that we could be of help. If you ever need further assistance, don’t hesitate to reach out—we’re happy to support you.
Alex was extremely helpful
Alex was extremely helpful! He took the time to walk me thru the process and fixed my issue! He also saved me a couple hundred dollars, so thank you.
Date of experience: May 28, 2025
Reply from My Choice Software
Thank you for sharing your experience, Joe. We're delighted to hear that your online purchase was smooth and efficient. It’s wonderful to know that we provided prompt support, arranged a quick installation, and delivered outstanding service with professionalism and friendliness. Your satisfaction means the world to us, and we’re thrilled that we exceeded your expectations. If you ever need assistance in the future, we’re here to help.
The online purchase was easy.
The online purchase was easy and efficient. My initial call to the support team was promptly taken by Finn who arranged the next day installation appointment.
Finn subsequently installed the apps in a friendly, professional, and seamless manner, answering all related questions.
I could have not be happier with him.
Date of experience: May 05, 2025
Reply from My Choice Software
Thank you for sharing your experience, Joe. We're delighted to hear that your purchase process was smooth and that we provided outstanding support from start to finish. We take pride in delivering friendly, efficient service, and it’s wonderful to know that we made your installation seamless. If you ever need further assistance, we’re always here to help.
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