Having a great experience so far!! Brandon was so helpful I had messed up something on the order and he caught the mistake before they sent it out. Brandon sent emails and called to confirm that we h... See more
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Great customer service especially dealing with Yuki who answered my numerous questions!!! The kit that he assembled fit my project exactly. The steps were laid out and after one or two runs of the cab... See more
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Peggy made my search for Muzata railing as easy as I could imagine. From the first day submitting my ideas, to a customized installation plan, as well as design, I could not be more thrilled with... See more
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My entire experience with Muzata was fantastic. I took advantage of their free design service for a large railing project at my home. The design service was great. Amazing communication and very n... See more
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Company details
- #8 of 43 best companies in Home Improvement Store
- #3 of 5 best companies in Fence Supply Store
- #24 of 52 best companies in Manufacturer
Written by the company
At Muzata, we specialize in premium railing and floating stair systems, offering exceptional products and service that elevate your living spaces. Our commitment is to create inspiring, comfortable, and convenient solutions that perfectly match your vision. With a focus on innovation and quality, we collaborate closely with clients to ensure every project is customized to their exact needs. Whether you’re looking to transform your home or enhance your commercial space, Muzata delivers the expertise, craftsmanship, and customer service you can trust.
Contact info
200E STANLEY ST, 90220, COMPTON, United States
- 888-680-8850
- support@muzata.com
- muzatarailing.com
4.7
Excellent
218 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
Verified
Great Project
The price was very reasonable. The design worked out very well. The project was finished without difficulty. I would have appreciated a better instructional video and for the size of the project a few more extra pieces included.
Date of experience: June 03, 2025
Reply from Muzata
Hi Ian,
Thank you for your feedback! We're happy to hear the project went well overall.
Your suggestions are much appreciated and will help us improve our products and support materials. We'll certainly take this into consideration for future updates.
If you ever need assistance or have further feedback, please don’t hesitate to reach out!
Best,
Maxine
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Verified
Project concrete stairs
As of now I feel the railings are of good quality. The help I reciever on the purchase was OUTSTANDING. This is a DIY project and im a handy, attention to detail person. I will be installing my purchase on outdoor concrete stairs on July 4. I will comment on the install in the future.
Date of experience: May 31, 2025
Reply from Muzata
Hi David,
I'm sorry to hear that the installation process has caused some confusion.
Please rest assured that we will be reaching out to you via email shortly to better understand the specific issues and assist you step by step throughout the installation.
We’ll make sure you have everything you need to complete the installation smoothly.
Best regards,
Peggy
Having a great experience so far!
Having a great experience so far!! Brandon was so helpful I had messed up something on the order and he caught the mistake before they sent it out. Brandon sent emails and called to confirm that we had the order correct after adjusting it Great customer service. I can't wait to get the rails and get them installed to see what they look like. We be back to update review after install
Date of experience: June 27, 2025
Reply from Muzata
Dear Barbara,
Thank you so much for your kind words!
I'm really glad we could help straighten out the order before it shipped — it was a pleasure working with you.
We're excited for you to receive and install the rails, and we'd love to see how they turn out.
Please feel free to reach out anytime if you need further assistance.
Thank you again for choosing Muzata!
Best regards,
Brandon
Peggy is Muzata's Best!
Peggy made my search for Muzata railing as easy as I could imagine. From the first day submitting my ideas, to a customized installation plan, as well as design, I could not be more thrilled with Peggy's level of service! Each step of the way, I had all questions answered and never felt like I couldn't get the help that I needed for such an important project.
Anytime I send an email, Peggy responds within a few hours, weekend, nights, mornings, etc! I can always get the help that I need. I am super thrilled with Muzata, and specifically Peggy's level of service.
I would highly suggest Peggy to anyone needing professional help with all things Muzata. I would give a 10 star review if I could!
Date of experience: June 18, 2025
Reply from Muzata
Hi Michael,
Thank you so much for sharing your kind words! We’re thrilled to hear you felt fully supported and had a seamless experience with your railing project.
If there’s ever anything else you need regarding the cable railing system in the future, please don’t hesitate to reach out. We’d be delighted to assist you again!
Have a great day. : )
Warm regards,
Peggy
Great Experience!
My entire experience with Muzata was fantastic. I took advantage of their free design service for a large railing project at my home. The design service was great. Amazing communication and very nice design and instruction documents. All products were packaged nicely and I received all parts need with extra to spare. I couldn't have asked for a better experience.
Date of experience: June 20, 2025
Reply from Muzata
Hi Jason,
Thank you so much for sharing your experience! It means a lot to us to know you had a smooth and positive experience with your project.
If you ever need anything else or have questions in the future, please don’t hesitate to reach out. We’d love to support you again!
Best regards,
Lia
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Muzata product is well engineered and…
Muzata product is well engineered and looks great. Tightening 3 set screws on the end of each cable is a little tedious but it provides great flexability when compared to crimped ends. All in all, very satisfied!
Date of experience: April 30, 2025
Reply from Muzata
Hi Jim,
Thank you so much for your kind feedback! I'm glad to hear you're satisfied with our products.
We designed the 3 set screws to ensure the system stays strong and secure. We truly appreciate your effort in the installation process. The photos you shared look fantastic!
If you need anything else for your future projects, please feel free to reach out.
We’d love to assist and look forward to working with you again.
Best regards,
Lia
Best in class customer service!
Customer service agent Kiri has provided top notch professional assistance all throughout our Muzata hand railing project. Our new 42 x 12 deck looks amazing with Timbertech flooring and Muzata hand railing. I would recommend Muzata for their superior customer service and top quality product.
Date of experience: June 19, 2025
Reply from Muzata
Hi Richard,
Thank you so much for your kind words and support!
It was truly a pleasure working with you on your project, and I'm so glad to hear that you're happy with the results.
If you need any further assistance, please don't hesitate to reach out. I'm always happy to help!
Best regards,
Kiri
Great customer service especially…
Great customer service especially dealing with Yuki who answered my numerous questions!!! The kit that he assembled fit my project exactly. The steps were laid out and after one or two runs of the cable it was easy to install. The finished project gets many "wow's" by visitors to the cabin. I will definitely promote Muzata to friends and family!!
Date of experience: June 17, 2025
Reply from Muzata
Hi Bob,
I’m so happy to hear everything worked out perfectly for your cabin project! Those visitor “wows” are the best reward!
Thanks especially for planning to spread the word—it means the world to me and the Muzata team. 😊
Warmly,
Yuki
Verified
The response time was great,
The response time was great,
Delivery time is great.
I have nothing but good things to say about the company.
Date of experience: April 03, 2025
Reply from Muzata
Dear Jeffrey,
Thank you so much for taking the time to share your positive experience with us!
Your satisfaction means everything to our team, and feedback like yours motivates us to keep maintaining these standards.
If there’s anything else we can assist you with in the future, please don’t hesitate to reach out.
Best regards,
Yuki
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Great costumer service.
Great costumer service.
We had a part that broke and it was replaced asap. Would definitely deal with company again.
Date of experience: June 03, 2025
Reply from Muzata
Dear Edna,
Thank you so much for your kind review!
We're glad we could resolve the issue quickly — providing fast and reliable support is always our goal. It was a pleasure assisting you.
If you ever have any other questions or need help again, please don't hesitate to reach out.
Best regards,
Brandon
Brandon from Muzata was very helpful…
Brandon from Muzata was very helpful with all our questions and installation.
Date of experience: June 09, 2025
Reply from Muzata
Dear Avi,
Thank you so much for your kind words! It was a pleasure assisting you. We're always here to help.
Please don't hesitate to reach out if you need further assistance.
Best regards,
Brandon
Excellent customer service and product
Excellent customer service and a special shoutout to Maxine who has helped me thru the process from start to finish. She has answered my emails in less than 12 hours which is much appreciated.
Excellent product. Website has excellent product information, illustrations and how to videos.
Installation was a positive experience due to all of the above. Maxine was very helpful in planning out my project.
Thank you.
Date of experience: June 06, 2025
Reply from Muzata
Hi Tim,
Thank you so much for your kind words and thoughtful feedback! I'm truly glad to hear that you had a positive experience from start to finish.
It was a pleasure assisting you with your project, and I'm happy to know that the product information and videos on our website were helpful as well.
If you ever need anything in the future, please don't hesitate to reach out.
Thanks again for choosing Muzata!
Best regards,
Maxine
Concrete Installation
Just finished a challenging (and successful) installation on a concrete patio. I had many questions which Brandon promptly answered, and he provided outstanding technical support throughout the process. The railing system is a beautiful and functional addition to our back yard.
Date of experience: June 04, 2025
Reply from Muzata
Dear Peter,
Thank you so much for your kind words and trust throughout the installation process. I truly appreciate the opportunity to assist you.
If you have any questions or need further support in the future, please don't hesitate to reach out.
Best regards,
Brandon
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Outstanding support
Muzata team excels in outstanding support. Product is appealing at a reasonable price. Different options provide thoughtful alternatives one only can appreciate after a couple installations. Cutting and drilling steel handrails require appropriate tools which can be purchased at reasonable cost compared to the overall cost of the rails.
Date of experience: June 03, 2025
Reply from Muzata
Dear Joe,
Thank you so much for your outstanding review! We truly appreciate your feedback and are thrilled to hear that you had a positive experience with our support team and products.
It's great to know that you find our offerings appealing and reasonably priced. We strive to provide thoughtful alternatives that meet the needs of our customers.
If you have any further questions or need assistance in the future, please don't hesitate to reach out. We are here to help and support you with your projects.
Thank you once again for your kind words, and we look forward to serving you again!
Best regards,
Muzata Customer Support
Fantastic experience from start to…
Fantastic experience from start to finish!! Nico was so professional in guiding us through the ordering and install instructions. We love the finished look!!
Date of experience: May 31, 2025
Reply from Muzata
Hi Tonia,
Thank you so much for taking the time to share your positive experience! It was truly a pleasure assisting you with your project from selection to installation.
Hearing that you're delighted with the finished look makes our work so rewarding. Your satisfaction is what motivates us every day.
If you ever need assistance with future projects or have any questions, please don't hesitate to reach out. We'd be honored to work with you again!
Warmest regards,
Nico
Nice Product
The Muzata railing is both stylish and sturdy! It enhances safety while adding a touch of elegance to any staircase. Plus, the installation process is quick and hassle-free, making it a great choice for DIY enthusiasts and professionals alike. On top of that, the customer support is outstanding—responsive, helpful, and committed to ensuring a smooth experience. Highly recommended for its blend of function, aesthetics, ease of setup, and excellent service!
Date of experience: May 30, 2025
Reply from Muzata
Dear Raffy!
Thank you so much for your amazing feedback! 🌟 Your kind words are incredibly encouraging to our whole team.
You're exactly the kind of thoughtful and detail-oriented customer who inspires us to keep doing better every day. 😊
If you ever take on another project in the future, we’d be absolutely thrilled to work with you again.
Thank you once again for choosing Muzata—and for being such a wonderful customer!
Warmest regards,
Helen
Fantastic cable railing experience!
I had the pleasure of working with Nico throughout my current interior cable railing project. From design, pricing, ordering, questions during construction, and quickly providing replacement of an incorrectly shipped item, the process was smooth, convenient, and seamless and I am 100% satisfied with the experience and final outcome of my project. I would highly recommend Muzata for any railing needs.
Date of experience: May 26, 2025
Reply from Muzata
Hi Lou,
Thank you so much for taking the time to share your positive experience with us! It was truly our pleasure to assist you throughout your interior cable railing project.
We’re thrilled to hear that I could provide smooth, seamless support at every stage—especially knowing how important this project was for your space. Your satisfaction with the final outcome means the world to us!
Customers like you make our work rewarding, and we’re honored by your recommendation.
If you have any future railing needs, we’d be delighted to help again.
Have a good day,
Nico
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I really like the flexibility of the…
I really like the flexibility of the product design. Maxine was extremely helpful during the procurement process and was able to line everything up for me to get all I needed for the railing installation. Thanks so much.
Date of experience: May 26, 2025
Reply from Muzata
Hi Tom,
Thank you for taking the time to leave such a positive review. I'm glad I could support you throughout the process and contribute to a smooth experience.
Should you need any further assistance in the future, please don’t hesitate to reach out—I’m always here to help.
Best regards,
Maxine
I had a great experience working with Brandon
I had a great experience working with Brandon of the tech support. I required measurements of specific parts and he provided me photos with a caliper tool readout of the measurements.
Date of experience: May 22, 2025
Reply from Muzata
Dear Mark,
Thank you very much for your positive review!
I'm glad I could assist you with the measurements and provide the information you needed.
Please don't hesitate to reach out anytime if you need further assistance.
Best regards,
Brandon
These people at Miata are amazing
These people at Miata are amazing! Every helpful when I was ordering. I even didn’t order the correct part & they caught it, text me before sending the wrong item. Super nice!!!
Date of experience: May 15, 2025
Reply from Muzata
Hi Jo,
Thank you so much for your wonderful review! I truly appreciate your kind words and am glad to hear that you had a positive experience with us.
Ensuring you receive the right part is important to me, and I'm glad I could help!
If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!
Best regards,
Eveline
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