MuukalOptical Reviews 4,181

TrustScore 4.5 out of 5

4.3

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Rated 5 out of 5 stars
Verified

I'm not really thrilled with the outcome of my glasses. This is my second time ordering from the company. My PPD was not correct the first time of my own doing or something. So I did not return those... See more

Rated 5 out of 5 stars
Verified

They glasses are awesome for the price! It was easy to order. They were packed well and sent with a helpful adjustment tool. I am in the process of ordering for our entire family. Shipping ta... See more

Rated 5 out of 5 stars

I had the best experience with this site, I highly recommend it to everybody! I ordered two pairs as they have buy one get one free, unfortunately, I sent them a wrong measurement for my PD, and I con... See more

Rated 5 out of 5 stars
Verified

I ordered 3 pair at the special price: all progressive lenses. One pair transitional, one tinted, & one funky umbro! Love them all! All fit my face perfectly and my vision is spot on. I love the frame... See more


Company details

  1. #28 of 40 best companies in Glasses Store
  2. #23 of 40 best companies in Sunglasses Store

Written by the company

Muukal is an eyewear retail store and now has an online sales business. In the past three years, we have served more than 100000 users offline, and we will maintain consistent high-quality service standards online to provide people with affordable high-quality glasses.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

4K reviews

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Replied to 70% of negative reviews

Typically replies within 24 hours


Rated 5 out of 5 stars
Verified

They glasses are awesome for the price

They glasses are awesome for the price! It was easy to order. They were packed well and sent with a helpful adjustment tool.

I am in the process of ordering for our entire family.

Shipping takes a bit longer than expected but the value and styles makes you overlook that minor glitch!

I have already recommended to several people!

Date of experience: July 07, 2025

Rated 4 out of 5 stars

I love my new glasses

I love my new glasses! No problems with the prescription. This is the 4th time I have ordered from them. You can't beat the prices, and they look like you paid a lot more for them. They have good customer service, (email them) and they will work with you about any questions or complaints.

Date of experience: July 07, 2025

Rated 5 out of 5 stars
Verified

I'm not really thrilled with the…

I'm not really thrilled with the outcome of my glasses. This is my second time ordering from the company. My PPD was not correct the first time of my own doing or something. So I did not return those ones but these ones are a little bit weird I might have to go back to my optometrist for bifocal prescription yet, the fawn colored ones, just feel not right. Also my two matching pairs that I got in different colors, you can't shut the arms on them to lay them down like a normal pair of glasses. I do understand that my prescription is very thick but it's just weird.

Date of experience: July 07, 2025

Rated 5 out of 5 stars
Verified

I am VERY Satisfied with my New Glasses!

I am very pleased with my recent (and first) purchase from Muukal Optical. Ordering was easy and fun and I received my glasses quickly. The prescription of the glasses is PERFECT. I love the frames I chose and getting three pairs of no-line progressive lens glasses for $148.00 is a true bargain. I love the glasses with the interchangeable magnetic sunglass lenses. A color to match every mood and outfit! I am also very happy with the other pairs I purchased. I will definitely be ordering my next pair of glasses from Muukal and I will be sure to refer my friends and family to this site as well. There is such a great selection of frames and styles and I had fun 'trying on' various frames virtually by uploading my photo!

Date of experience: July 06, 2025

Rated 5 out of 5 stars

Fast and seamless

Fast and seamless. I have 5 pair of glasses. Love the quality. I was very skeptical, now I'm a believer. I will buy again. And recommend your company anytime. Thank you for your care and service.

Date of experience: July 04, 2025

Rated 1 out of 5 stars

All 3 of my glasses came out blurry

All 3 of my glasses came out blurry. Customer service asked for a picture and said they were all too big. I have the same style from other companies, with NO problems.
They sent me another pair which was better but not perfect.
When i reached out about other solutions, I was told I have 4 pair of glasses " what more do you want?".
They gave me a $65 coupon which expired within a week.
Don't bother.! Lisa is not that helpful.

Date of experience: June 27, 2025

MuukalOptical logo

Reply from MuukalOptical

We are very sorry, can you tell us the order number? Thank you

Rated 4 out of 5 stars
Verified

Transitionals

Just received my new glasses yesterday. I bought transitional glasses and they dI not seem to get very dark at all in the sun, very slight tint. I've never had them so I don't know how they work. I have seen my father's get really dark. Maybe the blue block has something to do with it.

Date of experience: July 07, 2025

Rated 1 out of 5 stars
Verified

Not satisfied

I am not happy with the darkness of the transition lens. I still have to squint because it is too light. Im not happy with the fit. The large frames still squeeze behind my ears. I'm not happy with the style with 2 of the 3 that I ordered. The photograph "try on" did not give a good representation of the style/colors.

Date of experience: July 02, 2025

Rated 5 out of 5 stars
Verified

Excellent

The company was very good in their communication. Something about my prescription was not clear and they made sure to check with me before making the glasses. The glasses are really lovely and perfect to see through. I am very happy with the experience.

Date of experience: July 04, 2025

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