MultiMEDRx LLC(MMRX)
I started working with this company in approximately November of last year. The whole experience was exemplary. I ended up having a negative reaction to the medication and chose to go off for a short time. They had a little turnover at the time, but was greeted with this young lady that jumped in really took care of me. I wrote a review for them and she was the star. I decided I was going to try a different drug they offered, and she took care of me again. Half way into taking the medication I called in to ask about upping the dosage. Much to my surprise a recording came on referencing another number to call. I called the other number and it was a recording to leave my info. I did, I waited a week and decided to call back in again, no answer, but this time I was more serious about getting an answer. I got a call back from a new person, very nice but knew nothing. I had referred two people of which I was never credited $100.00 for each, and I told her my experience which took her over a week to get answers for me. And no one ever said if you refer 2 people in the same month you can only collect $100.00 every month. She did stay in touch. Another dr's appointment was set up and I told the doctor what I had experienced he forwarded it to the office. In the meantime while waiting for my new prescription I receive a call from the so called Manager, he said "I heard you had a complaint." I said yes! The biggest thing was not being able to reach anyone and not being notified phone number had changed. He then began to interrupt me and started bad mouthing the employee that I had really liked and proceeded to tell me she was let go and this was why, she wasn't doing her job right, and his attitude continued to escalate to the point of him cutting me off and continued to bad mouth this poor girl and then would twist what I was saying, and when I tried to correct him he cut me off again. I asked to speak to a manager, he said he was the manager. I said who do you report to? The owner. I said "I would like to speak to him, he said I couldn't. At this point his voice had escalated and wouldn't let me talk and then he said '"How about I refund your money and you can get out of the program. He said "do you want that?" in a very threatening way. I tried to speak back, but all of a sudden the phone was dead as if he hung up on me. 5 minutes go by and my phone rings and it is him saying the phone was disconnected and trying to now after all that be nice. This was one of the most unprofessional reactions that I have experienced. It was horrible!
Date of experience: August 28, 2024
