Verified
Our experience with M-Shape Beauty has been great so far. We weren't totally sure what to expect since we found them online, and before this we were buying equipment at a much higher price point. But... See more
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Review summary
Based on reviews, created with AI
See what reviewers are saying
Verified
We ordered two machines to support our body contouring and facial services, and both been working really well. The facial machine's already became a client favorite based on the feedback we're getting... See more
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Verified
Our clients have been seeing real benefits from the EMShape Neo Plus, especially when it comes to building strength and tone after weight loss. We're happy with how it's performing and plan to include... See more
Company replied
Verified
The Perfect Shape Neo has become a key part of our body sculpting treatments. The features are intuitive and easy to work with. Clients are happy with the results, and using multiple handles at the sa... See more
Company replied
Company details
- #15 of 66 best companies in Beauty Product Supplier
Written by the company
M-Shape Beauty is a global leader in body sculpting technology, offering top-quality state-of-the-art spa equipment for your aesthetic business. We also offer beauty machines for personal use. Free training and lifetime technical support is included with all spa machine purchases.
Contact info
525 7th Ave., 10018, New York, United States
- 1-800-583-3349
- info@mshapebeauty.com
- mshapebeauty.com
4.8
Excellent
74 reviews
Verified
Experience has been great
Our experience with M-Shape Beauty has been great so far. We weren't totally sure what to expect since we found them online, and before this we were buying equipment at a much higher price point. But the machines we got from MShape have been performing really well. Honestly feels like we were overpaying before. This quality is just as good, maybe even better, and way more reasonable in cost.
Date of experience: June 30, 2025
Reply from M-Shape Beauty
Hi Yordy,
Thank you for the thoughtful review! We're really glad to hear that your experience with M-Shape Beauty has been a positive one. It’s great to know the machines are performing well and that you’re happy with the quality and value. If you ever need anything or have questions, feel free to reach out — we're here to help!
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Verified
5 star experience with both machines
We ordered two machines to support our body contouring and facial services, and both been working really well. The facial machine's already became a client favorite based on the feedback we're getting. We're happy how the machines been performing. Thanks for helping us choose the machines that fit with our treatment goals and client needs.
Date of experience: June 17, 2025
Reply from M-Shape Beauty
Hi Makiya,
We're so glad to hear that both machines are working well for your practice and that the facial machine has already become a client favorite. If you ever have questions or need support, feel free to reach out anytime. Thanks again for your 5-star review!
Verified
Great for post-weight loss toning
Our clients have been seeing real benefits from the EMShape Neo Plus, especially when it comes to building strength and tone after weight loss. We're happy with how it's performing and plan to include it more across our treatment options.
Date of experience: June 09, 2025
Reply from M-Shape Beauty
Hi Kerrie,
Thank you for sharing your experience! It’s great to hear the EMShape Neo Plus has been supporting your clients with post-weight loss toning. We’re glad to know you’re planning to incorporate it even more. If you have any questions or need support, feel free to reach out anytime.
Verified
Fast delivery and easy set up
The machine arrived quickly and was very well packed. I really appreciated how easy it was to coordinate with their team and get everything organized after the purchase.
Date of experience: May 14, 2025
Reply from M-Shape Beauty
Hi Lois,
Thanks so much for your 5-star review. We're glad the machine got to you quickly and that setup was easy. It's great to hear everything went smoothly after the purchase, feel free to reach out if you ever need anything.
Verified
Very happy with how it's performing.
The Perfect Shape Neo has become a key part of our body sculpting treatments. The features are intuitive and easy to work with. Clients are happy with the results, and using multiple handles at the same time helps us save time during sessions.
Date of experience: May 08, 2025
Reply from M-Shape Beauty
Hi Dwight,
Thanks for sharing this, and we’re so glad to hear the Perfect Shape Neo is working out well for your treatments. It’s designed to be efficient and easy to use, so it’s great to know the features are helping you save time while keeping clients happy. If you ever need anything, feel free to reach out, we’re here to support you!
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Verified
Great value for quality
The laser machine I got from M-Shape Beauty works just as well as some of the more expensive ones I've used before.
Date of experience: April 30, 2025
Reply from M-Shape Beauty
Hi Gianna, Thanks so much for the review! It's great to hear you're getting excellent performance from your M-Shape Beauty laser. We work hard to offer top-tier quality at a price that makes sense, so it means a lot to know it's meeting your expectations. Let us know anytime if you need support!
Verified
Effective Treatment and Support
We've had our PicoPretty laser for over six months, and it's consistently delivered great results. Works effectively on various pigmentation issues, and we've seen great results with our clients. The setup was straightforward, and M-Shape Beauty's customer service is always quick to respond whenever we need assistance.
Date of experience: April 24, 2025
Reply from M-Shape Beauty
Hello Derrick, Thanks for sharing your experience. We're really glad to hear your PicoPretty laser has been performing well and delivering consistent results for your clients. It’s great that setup was easy and that our team has been responsive when needed, we're always here to help!
Verified
Great communication
M-Shapebeauty has been amazing to work with. The communication was on point, and everything arrived quickly and in perfect condition. The training session was insightful, and I feel comfortable using the equipment. Thanks for your support throughout the entire process!
Date of experience: April 17, 2025
Reply from M-Shape Beauty
Hi Cassandra, We're so glad to hear everything went smoothly - from delivery to training - and that you’re feeling confident with your equipment. Thanks again for the 5-star rating. We’re here anytime you need continued support!
Verified
Planning to add more soon
I highly recommend M-Shape Beauty. Norman did a great job in helping me understand how to get the best results with the Hera machine. The customer support team is also very responsive. I'm already thinking about adding more equipment.
Date of experience: March 23, 2025
Reply from M-Shape Beauty
Dear Mary, We’re so happy to hear that Norman was able to guide you through getting the most out of your Hera machine. It’s also great to know our support team has been responsive and helpful. We’d love to support you as you continue to grow and add more equipment! Thanks again for your kind words and recommendation.
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Verified
Really helpful
Had my training with Elena, and she was great, super patient and explained everything in a way that was easy to understand. She made sure I felt comfortable with the machine before we wrapped up. Really appreciate the support!
Date of experience: March 17, 2025
Reply from M-Shape Beauty
Dear Quinn, It’s great to hear that Elena made your training experience so smooth! We love knowing that she took the time to ensure you felt comfortable and confident before finishing up. That’s exactly the kind of support we aim to provide. If you ever have any questions, we’re always here to help. Thanks again for sharing your 5-star review!
Verified
The machine and support have been great.
MShape Beauty kept me updated throughout the shipping process, which I really appreciated. We got the training scheduled right away and were able to start offering treatments sooner than expected.
Date of experience: March 12, 2025
Reply from M-Shape Beauty
Dear Ethan, We’re happy to hear that everything went smoothly, from shipping updates to getting your training scheduled right away. It’s great that you were able to start offering treatments sooner than expected! If you ever need anything, feel free to reach out, we’re always here to help. Thanks again for your 5-star rating!
Verified
Professional and Helpful Training
Scotty, the trainer, was very professional and friendly. He took the time to assist us with everything we needed to know about the machine, making sure we felt confident operating it.
Date of experience: February 27, 2025
Reply from M-Shape Beauty
Dear Andrea, Thank you so much for sharing your experience! It’s great to hear that Scotty made your training both professional and friendly. We know how important it is to feel confident with your machine right from the start, so we’re really glad he took the time to walk you through everything you needed. If you ever have questions or just want to check in, we’re always here to help and happy to hear from you. Thanks again for the 5 star rating!
Verified
Super sweet customer service but I…
Super sweet customer service but I never received the gel
Date of experience: February 21, 2025
Reply from M-Shape Beauty
Dear Rachel, Thank you for your kind words about our customer service team, and we truly appreciate you bringing this to our attention. We’re so sorry to hear that the gel didn’t arrive with your order, that’s definitely not the experience we want you to have.
Our team will be reaching out to you right away to make sure this gets sorted and that you receive everything you need. If there’s ever anything else we can do to help, please don’t hesitate to let us know. We appreciate your patience and look forward to making this right.
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Verified
Fits Seamlessly into my clinic
I added the Perfect Shape Neo to my clinic, and it's been a great complement to my existing treatments. The training was detailed, and anytime I had a question, the support team was there to help. So far, it's been a smooth experience.
Date of experience: February 17, 2025
Reply from M-Shape Beauty
Hello Indigo, Thank you for sharing your experience with the Perfect Shape Neo. We’re thrilled to know it integrates so seamlessly into your clinic and enhances your current treatments. Our detailed training and dedicated support are always here to ensure a smooth process. Should you need anything further, please don’t hesitate to reach out.
Verified
Seeing results firsthand
I've been using the Perfect Shape Neo on myself and my staff, and we've noticed a real difference, especially in areas that were harder to tone. The training was helpful, and I'm looking forward to offering this treatment to my clients.
Date of experience: February 09, 2025
Reply from M-Shape Beauty
Hi Barnette, We’re so pleased to learn that you’re noticing real results with the Perfect Shape Neo on both yourself and your staff. It’s fantastic to know that our training has helped you feel confident about offering this treatment to your clients. Should you have any questions as you continue to offer these treatments or need additional support along the way, please don’t hesitate to reach out.
Verified
No hassle experience
Ordering, shipping, training, everything went smoothly. It's always a relief when things go as planned, especially with large equipment purchases.
Date of experience: February 01, 2025
Reply from M-Shape Beauty
Dear Leonora, Thank you for taking the time to share your experience. We’re glad to hear that everything went smoothly for you. It’s always a pleasure to ensure a hassle-free experience, especially with larger equipment purchases. Remember, our support team is available 24/7, so if you have any questions or need further assistance, please feel free to reach out.
Verified
Works well for daily appointments
I've been using their Perfect Shape Neo machine regularly, and it's been holding up without any issues. It runs consistently, even with back-to-back sessions, and I haven't had to deal with overheating or technical problems. It's exactly what I needed for my business.
Date of experience: February 01, 2025
Reply from M-Shape Beauty
Dear Patricia, Thank you for your kind review. We’re thrilled that the Perfect Shape Neo is performing consistently during your daily appointments and that it meets your business needs perfectly. Your satisfaction is our priority, and we’re always here if you have any questions.
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Verified
Helpful setup and guidance
I'm satisfied with the service. Their team was attentive during setup, walked me through everything, and even provided some marketing materials. Now that everything is in place, I'm looking forward to seeing how my clients respond to the new treatments.
Date of experience: January 24, 2025
Reply from M-Shape Beauty
Dear Sammy, Thank you for sharing your experience. We're delighted that our attentive setup, step-by-step guidance, and the marketing materials provided have helped you feel confident about introducing new treatments to your clients. Our team is here to support you every step of the way, so if you ever have any questions or need further assistance, please don’t hesitate to reach out. Thanks again for the five star rating!
Verified
Smooth overall process
Both machines arrived on time, and the one-on-one Zoom training was scheduled right away. The machines are performing well so far, so I'm satisfied with how everything went overall.
Date of experience: January 24, 2025
Reply from M-Shape Beauty
Dear Angel, We're so glad to hear that both machines arrived on time and that your one-on-one Zoom training was scheduled promptly. It’s wonderful to know that the machines are performing well and that your overall process was smooth. Remember, our team is available 24/7 if you have any questions or need further support. Thank you for your 5 star review!
Verified
Feeling confident after training
The one-on-one training I received for my laser machine was excellent. Trainer took the time to ensure I understood all the features and answered my questions without rushing. It was my first time ordering from M-Shape Beauty, and I feel confident moving forward.
Date of experience: January 13, 2025
Reply from M-Shape Beauty
Hi Schleifer, Thank you for sharing your experience with your one-on-one laser machine training. It’s fantastic to know that our dedicated session helped you fully grasp all the features and instilled confidence in moving forward with M-Shape Beauty.
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