So I haven’t ordered yet I am really tempted to, but I just want to make sure the rings are good quality before I spend 2k. I am interested in a 14k gold ring and I just want to make sure that people... See more
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Verified
Your platform was easy to access and understand..I was going to purchase a 2nd micro pave band from you but the price is too far reaching for me.. wish you could offer more quality for less those... See more
I purchased 2 rings on January 20, 2025 there was absolutely no communication whatsoever about processing, shipping NOTHING. After multiple failed attempts to get some kind of update, I finally get a... See more
Verified
I've had to communicate regularly with them and they've been amazing. I have a very important deadline and they've done everything they can to expedite the process. If it's something you need quickl... See more
Company details
- #113 of 137 best companies in Jewelry Store
Written by the company
Diamonds with A Promise Celebrating life's milestones with timeless craftsmanship, meaningful connections, and lasting impact.
Contact info
3422 Old Capitol Trl, Ste 348, 19808, Wilmington , United States
- +1(213)3974916
- service@msblue.com
- msblue.com
3.8
Great
145 reviews
Replied to 75% of negative reviews
Typically takes over 1 month to reply
Verified
It was exactly like it was pictured
It was exactly like it was pictured
I couldn't be more pleased.
Date of experience: June 18, 2025
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Verified
Beautiful art piece
Your platform was easy to access and understand..I was going to purchase a 2nd micro pave band from you but the price is too far reaching for me.. wish you could offer more quality for less those of us on a limited income.. so in searching high and low I found another more in the price vicinity I can afford.. good quality less money.
Becky
Date of experience: May 19, 2025
So I haven’t ordered yet I am really…
So I haven’t ordered yet I am really tempted to, but I just want to make sure the rings are good quality before I spend 2k. I am interested in a 14k gold ring and I just want to make sure that people don’t have problems with the gold fading or chipping. As I always shop at pandora I have been having issues with the bottom of my ring fading and turning my finger green. I just want to make sure this is not a common issue at Ms blue.
Date of experience: May 22, 2025
Verified
My wife was happy
Date of experience: April 18, 2025
Verified
Beautiful
It's a beautiful necklace that arrived quickly! The packaging that came with it was stunning. I'm very pleased with my purchase!
Date of experience: March 25, 2025
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Verified
It was quick shipping and the item was…
It was quick shipping and the item was clean and beautiful
Date of experience: March 28, 2025
Horrible customer service …
I bought mine and my wife’s ring from MSBlue in January of 2024. I have the 8mm wedding band “sterling silver”. But it is Gold Plated in fake ass white gold that has chipped and flaked. I’m not in construction and don’t use lotions. This is horrible customer service. They basically blamed it on the fact that ALL of their sterling silver is plated which was NEVER stated on their website! DO NOT BUY FROM THIS COMPANY. POS ring they sold.
Date of experience: February 08, 2025
I purchased 2 rings on January 20
I purchased 2 rings on January 20, 2025 there was absolutely no communication whatsoever about processing, shipping NOTHING. After multiple failed attempts to get some kind of update, I finally get a notification that I'm receiving a package from China. My rings arrived February 18, 2025. I wore my rings for a week and noticed chipping, like paint was chipping off and discoloration where the chip was. They kept pressing me to write a review so I did. They reached out to me right away wanting to fix my rings for free. My rings were delivered to a location here in the US on March 11, 2025. I've reached out for updates and get a generic response and today I checked the website and they removed my review.
Welp! There's a $250 lesson learned.
Date of experience: January 20, 2025
My ring is absolutely GORGEOUSSS!!!
We were able to find the perfect engagement ring at a much lower price! It only took a few days to get it & we were so impressed! My ring is STUNNING & the packaging was also beautiful! I would definitely shop MSBLUE Jewelry again- in fact we are picking out our wedding bands now!! Ty!
Date of experience: March 14, 2025
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Disappointed
I am sorry to say that I was not impressed with the custom ring I purchased. It looks poorly made in person. The stones are much smaller in person. Nevertheless, as my grandmother use to say, I bought this lesson. It was still a pleasure doing business with you.
Date of experience: March 19, 2025
My wife really loves this ring after…
My wife really loves this ring after loosing rings over the years over and over I opted for this choice and I I’ll definitely shop here again I the future
Date of experience: March 20, 2025
Accurate shipping notifications
Accurate shipping notifications. Quality is very beautiful. Fits perfectly.
Date of experience: March 01, 2025
Reply from MSBLUE Jewelry
Thank you so much, Tara, for your wonderful review! We're delighted to hear that you loved the quality and fit of your jewelry and that our shipping updates met your expectations. Your support means the world to us! If you ever need anything, don't hesitate to reach out. Enjoy your beautiful piece!
I purchased my ring 1/12/2025 for my…
I purchased my ring 1/12/2025 for my birthday gift. It needed to be resized. I sent the ring back for an exchange not being informed that your company would be in Europe for training. It took almost 2 months to get the order. It went from being a birthday gift, missing a Valentine’s Day gift to just arriving in March. Customer service was NON existent. Finally found someone who helped. Product is beautiful, but I’d be hesitant to buy from your company again.
Date of experience: January 12, 2025
Reply from MSBLUE Jewelry
Dear Customer,
Thank you for sharing your experience with us — we’re truly sorry to hear about the delay with your ring exchange and the lack of communication during that time. We completely understand how disappointing it must have been to miss those special moments, especially when it was meant to be a meaningful birthday and Valentine’s Day gift.
We appreciate your patience, and while we’re glad you love the product, we know the experience didn’t meet your expectations. Your feedback is incredibly valuable, and we’re already working on improving our customer service response times and communication to ensure this doesn’t happen again.
If there’s anything we can do to make this right or assist you further, please don’t hesitate to reach out to us at [support email]. We truly hope to have the chance to provide you with a better experience in the future.
Thank you again for your honest feedback.
Best regards,
MSBLUE Team
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No customer service
As others have commented, poor customer service. I ordered a necklace online and when it arrived the interlocking circles were so tiny I could barely see them on my neck. Not really what I had in mind so I emailed to inquire about returning. The return policy states if you're not satisfied they will fully refund you. Took weeks to get a response cuz supposedly they're away for training? When they finally replied with their policy with it area highlighted that they deduct a $20 restocking fee as well as the original Shipping cost. I'm assuming I would also pay for the return shipping. Very much a joke would never shop from that site again.
Date of experience: January 31, 2025
Reply from MSBLUE Jewelry
Dear Customer,
We’re truly sorry to hear about your experience with your recent order and the delay in our response — that’s certainly not the experience we want for our customers. We understand how frustrating it must have been to wait for a reply and to feel disappointed with the product size.
Our goal is to make the return process as smooth as possible, and we apologize if our policy around restocking and shipping fees wasn’t clear upfront. Your feedback is valuable, and we’ll be reviewing our communication and return process to avoid similar issues in the future.
We’d love the opportunity to make this right. Thank you for bringing this to our attention — we genuinely appreciate your feedback and hope we can regain your trust.
Best regards,
MSBLUE Team
Reply from MSBLUE Jewelry
Dear Customer,
Thank you for your kind words! We're delighted that you love the sparkle of your moissanite ring. Our designs are crafted with elegance and brilliance in mind, and we truly appreciate your feedback on the band thickness. If you’re ever looking for a different style or need any assistance, we’re always here to help!
We look forward to serving you again. 💙✨
Best regards,
MSBLUE Customer Service Team
I’ve been trying to return something…
I’ve been trying to return something for an entire month! Can barely get a response and when I do I can’t even get a return shipping address
Ps I got no reply!
Date of experience: January 07, 2025
Reply from MSBLUE Jewelry
Dear Customer,
We’re very sorry for the trouble you’ve had with your return process. We understand how frustrating this must be, and we truly want to assist you as quickly as possible.
We have sent you an information request—please kindly reply to it at your earliest convenience so we can help resolve this for you. If you need any further assistance, feel free to reach out to us at service@msblue.com.
Thank you for your patience, and we appreciate the opportunity to make things right.
Best regards,
MSBLUE Customer Service Team
The price turned my head and the…
The price turned my head and the quality of the diamond
Date of experience: January 07, 2025
Reply from MSBLUE Jewelry
Dear Customer,
Thank you for your wonderful feedback! We're so glad to hear that both our pricing and the quality of our diamonds caught your attention. At MSBLUE, we are committed to offering exceptional craftsmanship and value to our customers.
We truly appreciate your support and look forward to serving you again in the future! 💙✨
Best regards,
MSBLUE Customer Service Team
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One earring showed up in my package
One earring showed up in my package. They aren’t responding either.
Date of experience: December 23, 2024
Reply from MSBLUE Jewelry
Dear Customer,
We sincerely apologize for the earlier issue with your order. We’ve since sent the missing earring, and we’re happy to confirm that it has been delivered on January 14. We appreciate your patience throughout this process.
If there’s anything else we can assist you with, please don’t hesitate to reach out to us at service@msblue.com.
Thank you for giving us the opportunity to resolve this.
Best regards,
MSBLUE Customer Service Team
I absolutely LOVE these rings
I absolutely LOVE these rings! Excellent packaging. Great quality! Will definitely buy from MsBlue again.
Date of experience: December 26, 2024
Reply from MSBLUE Jewelry
Dear Customer,
Thank you so much for your kind words! We’re thrilled to hear that you absolutely love your rings and appreciate the packaging and quality. Your satisfaction is our top priority, and we’re so happy to have earned your trust.
We can’t wait to have you shop with us again! 💙✨
Best regards,
MSBLUE Customer Service Team
Please email me back about my second…
Please email me back about my second ring exchange, I am not happy with how things have went. I would like to give this company a chance to make things right.
Date of experience: December 23, 2024
Reply from MSBLUE Jewelry
Dear Customer,
We’re truly sorry to hear about the challenges you’ve faced with your second ring exchange. We understand your frustration and appreciate your patience in giving us the opportunity to resolve the matter.
We’ve already processed your request and are committed to ensuring your experience with us is a positive one. Please check your email for the latest update, and if you need further assistance, don’t hesitate to reach out to us at service@msblue.com.
Thank you again for your understanding, and we look forward to making this right for you.
Best regards,
MSBLUE Customer Service Team
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