Motorhousecoleford Reviews 6

Motorhouse Coleford absolutely saved my family's holiday, in an emergency they managed to go the extra mile and find the time to listen to my car problems, get us a quick repair appointment when others couldn't and did and absolutely top repair job. Tara, you deserve employee of the year award for customer service - I can't thank you enough for helping us out. 5 stars is not enough in this case. A great Citroen dealer. Thanks a million, Mr G

Date of experience: August 04, 2023

Came here on Monday as my air conditioning needed re gassing. (It's a new gas used on newer cars. And can't be done by my local garage) they diagnosed that it needed a new condenser and would order one in for next day (tuesday) it's now Thursday and still waiting. They don't update or call to apologise or anything. Won't come here again.

Date of experience: July 22, 2021

Bought just the right car from these guys. Turned out there was crash damage with a not-so-good respray(under the polish). However the worst thing when there was a genuine mechanical failure in the fundamentals of the engine in a BMW which left my wife scared and isolated 100s of miles from home with a tone of luggage. They denied all responsibility and couldn't give a monkeys short of us taking them to small claims court to retrieve 00's and 00's of pounds worth of maintenance depsite the fact we bought the car just before lockdown and had driven a tiny number of miles. Not helpful, not trustworthy.

Date of experience: June 25, 2021

Date of experience: May 08, 2021

I decided to use this Garage to service my Vitara while under warranty. The Receptionist was very helpful but my vehicle servicing record was difficult to locate on the computer each time it was serviced there. I had to phone through after the last service and gave the job number so I could have the service stamp done which was neglected.When I turned up my vehicle could not be located again on the computer. Now my car is out of warranty I do the servicing myself. I noticed when replacing the cabin filter the old one was quite dirty. I am not convinced that it has been replaced before. I do not believe that genuine Suzuki parts have been used on my Vitara either. This review from a retired vehicle mechanic

Date of experience: October 23, 2020

After having poor results trying to buy my family new or nearly new cars locally in and near Welwyn I went 125 miles on Saturday 18/05/19 and in under an hour I part exchanged my Wife's Yeti and drove away with a lovely 2019 Vitara. The salesmen Chris and Stuart were very polite and very helpful, Five stars for them.

Date of experience: May 20, 2019