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Moto Garage Miami, LLC, es una empresa que se dedica a la comercialización de equipos de seguridad para motociclistas de media y alta gama, que en el año 2019 fue adquirida parcialmente por Miami Motorcycle Safety Equipments, Inc. de Estados Unidos, desde donde ahora operamos, nuestra nuevas oficinas se encuentran en el centro de la ciudad de Miami, Florida.
United States
4.6
49 reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
They have me constant and timely information about my order. The product arrived in perfect condition and all went well as it has to be. Recommended -
Date of experience: May 01, 2025
Reply from Motogaragemiami
Ricardo, gracias por tus palabras, pero si haces tu reseña en ingles la plataforma de trustpilot solo la muestra a personas con lenguaje anglo, para que se vea en América Latina la tienes que hacer en español.
On June 13th, 2024 I bought several motorcycle gear items. Two helmets and a helmet intercom arrived, but the second intercom never arrived, a jacket and airbag vest were never sent.
On October 8th I asked for a refund of the items that were never sent/arrived and it was approved. I've been following up more than once a month and to this day nothing, no more e-mail replies, no action, just promises.
Last commitment (through Whatsapp with the sales representative, on February 18th, 2025) was that this week the refund would be made effective, the week technically over at the moment of writing this.
Since I've been ignored for months, I posted my complaint on their Fb page, without using offensive language, and of course they deleted my comment and banned me from visiting that page, handling even worse the situation. They are unreachable through phone and they have no customer service direct contact, other than some email addresses, from where I haven't gotten further replies.
Date of experience: June 13, 2024
Reply from Motogaragemiami
Mr. Alfonso Jiménez is absolutely right, and as we communicated on our homepage and social media, in December, we made the difficult decision to temporarily suspend all operations to address the challenges we were facing with our shipping partners. Since mid-January, we have resumed operations, and we are now delivering the high-quality service we have always strived for.
We will immediately take action to resolve Mr. Jiménez’s case as quickly as possible. While situations like this can occasionally arise, we process an average of 70 orders per day across Latin America and maintain a dissatisfaction rate of less than 2%, which we consider an excellent achievement. However, our ultimate goal is perfection, and we are committed to reaching it.
Mr. Jiménez, we sincerely apologize for this inconvenience and assure you that your case will be resolved within five business days.
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