Verified
Monex regularly keeps me apprised of the relative strength of the US Dollar and enables me to easily purchase currency in real-time or for saving which is used to pay for my business’ merchandise. Thi... See more
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Verified
Ease of use. The Monex system is very simple to use, and it allows me to make FX payments to our Japanese supplier efficiently
Company replied
Verified
We have worked together a few years now and almost on a daily basis. It’s really not that different from having one’s own internal foreign exchange department.
Company replied
Verified
Having the pleasant person who first answered the phone able to quickly pull up my account and redirect my call to my usual agent. Familiarity with the agent. Exchanging pleasantries, having the... See more
Company replied
Company details
- #70 of 254 best companies in Non-Bank Financial Service
- #3 of 17 best companies in Currency Exchange Service
- #20 of 113 best companies in Financial Institution
- #1 of 2 best companies in Foreign Trade Consultant
- #4 of 30 best companies in Money Transfer Service
- #5 of 46 best companies in Payment Service
Written by the company
Monex USA, an industry-leading foreign exchange, risk management, and international payment solutions provider, is part of the Monex Group—a global financial leader founded in 1985 with an annual FX turnover of over $303 billion. Headquartered in Washington, DC, Monex USA has offices in New York City, Beverly Hills, Houston, Chicago, and Miami. The Monex Group serves 70,000+ clients globally, operating in major financial hubs across North America, Latin America, Europe, and Asia. With over 2,800 professionals, Monex Group continues to innovate and excel in global financial services.
Contact info
1101 K Street NW, Suite 600, 20005, Washington, United States
- 800-834-2497
- hello@monexusa.com
- monexusa.com
4.7
Excellent
1K reviews
Replied to 40% of negative reviews
Typically replies within 2 weeks
Retraceinvestment - Telegram
THEY ARE MANIPULATIVE AND SCAM SITE. I LOST $50k HERE AND I WASN’T GETTING ANY RESPONSE BUT FROM THE NAME ON MY PROFILE, I WAS ABLE TO TRACE EVERYTHING
I tried withdrawing my money from this scam site and it showed me error on the screen. I emailed the customer care supporting and my request was left pending for over 2 days. I realized this was scam and I was depressed
Date of experience: November 22, 2024
Verified
Ease of use
Ease of use. The Monex system is very simple to use, and it allows me to make FX payments to our Japanese supplier efficiently
Date of experience: June 30, 2025
Reply from Monex USA
Thank you for your feedback! We appreciate your trust in us and look forward to continuing to support your business needs.
Verified
Monex is user-friendly but HIGHLY politically biased.
Monex is very user-friendly. However, the rates they offer on the British and Euro currencies are less favorable for business customers than some of the competing companies. Additionally, Monex newsletters/updates are highly politicized and loaded with subjective speculation, undercutting their potential value.
Date of experience: July 01, 2025
Reply from Monex USA
Thank you for your honest and thoughtful feedback. We're glad to hear you find our platform user-friendly—that's something we continually strive for. We also appreciate your insights on our rates and market commentary. Your observations are valuable, and we will share them with our team as we work to improve both our pricing competitiveness and the quality of our communications. Your input helps us serve you better, and we’re grateful for the opportunity to continue earning your trust.
Verified
Kebar is so great to work with
Kebar is so great to work with. Quick response and clear communication!
Date of experience: July 01, 2025
Reply from Monex USA
Thank you for your feedback—appreciate your continued trust in Monex USA!
Verified
Excellent service!
Excellent service!
very fast response. Thanks to Daniel
Date of experience: June 27, 2025
Reply from Monex USA
Thank you for the kind words! We're glad to hear you received excellent service and a quick response.
Verified
Very fast service and great follow-up.
Very fast service and great follow-up.
Date of experience: June 26, 2025
Reply from Monex USA
Thank you for your feedback! We're glad to hear you’re pleased with our fast service and follow-up. Providing reliable support is what we strive for — we appreciate your continued trust in Monex USA!
Reply from Monex USA
Thank you for your review! If you need assistance with withdrawing or transferring funds, please contact your Monex USA representative or our support team at hello@monexusa.com. We're here to help you quickly and securely.
Verified
Sam was thorough and precise
Sam was thorough and precise in walking me through the process of purchasing funds into holding as well as spot trades.
Date of experience: June 24, 2025
Reply from Monex USA
Thank you for your kind feedback! We’re committed to making every experience seamless and informative — and we’re happy to know we delivered on that!
Verified
User friendly!
Monex regularly keeps me apprised of the relative strength of the US Dollar and enables me to easily purchase currency in real-time or for saving which is used to pay for my business’ merchandise. This helps keep me monitor margins and helps keep my business profitable. Transactions are fair, fast and safe.
Date of experience: June 20, 2025
Reply from Monex USA
Thank you for your detailed and thoughtful feedback! We're glad to hear that our timely updates and flexible currency purchasing options support your business operations and help protect your margins. It's our goal to provide a reliable, efficient, and transparent service, and we're proud to be a part of your continued success. We truly appreciate your partnership!
Verified
Knowledgeable & highly efficient…
Knowledgeable & highly efficient professionals. They are polite & well spoken, a great pleasure to work with.
Date of experience: June 20, 2025
Reply from Monex USA
Thank you for your thoughtful feedback! We're delighted to hear that our team’s professionalism, efficiency, and courtesy have made your experience a positive one.
Verified
Reply from Monex USA
Thank you for the great feedback! We're happy to hear you find our service responsive, fast, and accurate
Verified
Reply from Monex USA
Thank you for your kind words! We're glad to hear that working with our team has been such a great experience.
Verified
The people at Monex are very efficient…
The people at Monex are very efficient and move quickly.
Date of experience: June 13, 2025
Reply from Monex USA
Thank you for the kind words! We're glad to hear our team’s efficiency and speed make a positive impact. We appreciate your trust in Monex USA and look forward to supporting your business again soon!
Verified
Reply from Monex USA
Thank you! We’re glad to hear you had a positive experience with our responsiveness and accuracy. We appreciate your trust in Monex USA!
Verified
We have worked together a few years now…
We have worked together a few years now and almost on a daily basis. It’s really not that different from having one’s own internal foreign exchange department.
Date of experience: June 02, 2025
Reply from Monex USA
Thank you for your thoughtful feedback! We're proud to serve as an extension of your team and truly value the partnership we've built over the years.
Verified
Excellent service from personal of…
Excellent service from personal of Monex
Sometimes it takes a while for personal , but either than that issue excellent service
Date of experience: May 30, 2025
Reply from Monex USA
Thank you for your feedback! We’re happy to hear you’re pleased with the service from our team.
Verified
Great service!
I have no complaints, the service is great! I work with you for many many years!
Date of experience: June 04, 2025
Reply from Monex USA
Thank you so much for your continued trust and loyalty over the years! We're delighted to hear that you've had a consistently great experience with our service. It's always a pleasure working with you, and we truly value your partnership.
Verified
Reply from Monex USA
Thank you for your feedback! We're glad to be your trusted partner and look forward to continuing to support your business.
Verified
Working with Matt to lock down rates is…
Working with Matt to lock down rates is great!
He is kind and professional and
Extremely knowledgeable.
The process is quick, efficient and easy.
Date of experience: June 02, 2025
Reply from Monex USA
Thank you for the kind words! We appreciate your trust in Monex USA!
Verified
Simple Easy Fast
Date of experience: May 16, 2025
Reply from Monex USA
Thank you for your review! We’re glad to hear your experience was simple, easy, and fast — exactly what we aim for!
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