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Momcozy Reviews 1,561

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TrustScore 4 out of 5

3.9

Maternity Store
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Rated 5 out of 5 stars

Highly Recommend for Excellent Customer Service! I had a package go missing, and Momcozy handled it so well. As soon as I reported the issue, their support team responded quickly and sent a replaceme... See more

Rated 5 out of 5 stars
Verified

I never knew I needed this pillow til now. Going on my 4th pregnancy and my Momcozy pillow is everything. Don’t think twice go ahead and purchase one, it’s so comfortable.

Rated 2 out of 5 stars
Verified

Though I am pleased with my pumping results, I've had to reorder several parts due to them breaking. I am a solely pumping mama, and 3 months into it and I'm already having to order new parts? I love... See more

Company replied

Rated 4 out of 5 stars
Verified

Received the item days after ordering, which considering it’s manufactured in China was a surprise. Purchased for a baby shower so I can’t attest to the quality of the item, but it looks pretty and I... See more

Company details

  1. #4 of 4 best companies in Maternity Store
  2. #12 of 15 best companies in Baby Store
  3. #18 of 23 best companies in Underwear Store

Written by the company

We launched the Momcozy Breast Pump Bra in 2017 with the intention of solving a problem mothers faced. Breast pumping technology at the time was not optimized for the lifestyle of being a parent or even a working mother. We weren’t content on simply letting mothers choose between their life or their child’s when there could be a world designed for both. As a team filled with mothers ourselves, we couldn’t ignore it anymore! So with the help of our dedicated community, we set out to create a product that’s not just designed to give mothers more choice, but to transition the industry towards a new goal, to involve mothers in the design process for their betterment. Since then, we’ve only done more towards our mission of empowering moms all over the world to feel beautiful and powerful in comfort. From our quick technology evolutions year on year to our full range of specially designed maternity products made for the occasion, we treat all our product lines as essential items, because that’s what they are to our users.

Contact info

3.9

Great

TrustScore 4 out of 5

2K reviews

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Replied to 93% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot
Rated 5 out of 5 stars
Verified

When I messaged customer service…

When I messaged customer service originally to inquire about my 2nd generation v1 pump I was given a $50 coupon to get another since my warranty was up and my pump was unable to be fixed. Honestly amazed, quick and efficient customer service and I love love love my new pump

Date of experience: July 05, 2025

Rated 3 out of 5 stars
Verified

Its nice quality is great but its not…

Its nice quality is great but its not big enough to cover my incision

Date of experience: July 05, 2025

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Reply from Momcozy

We appreciate your feedback and are sorry it's not large enough. We value your comments regarding the product's size for incision coverage.

Rated 1 out of 5 stars

Disappointing Purchase: Shady Practices and Overrated Products

I was disappointed with my purchase and feel it was largely a waste of money. The only worthwhile item was the portable breast milk cooler, which worked as advertised. However, the portable bottle warmer was a complete letdown—it’s unsanitary to reuse while out, making it impractical. Additionally, the company’s business practices feel shady. They claim a “60% off sale,” but the price was identical to what I paid without any discount. To top it off, they charge a shipping fee to replace damaged items, which most reputable businesses cover for free. Save your money and look elsewhere.

Date of experience: July 06, 2025

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Reply from Momcozy

Hi there. We sincerely apologize for the inconvenience caused to you. Would you please kindly send your order number and the problem details to this email: support@momcozy.com? Our team will check and solve the problem for you. Thank you very much.

Rated 5 out of 5 stars
Verified

Don’t think twice

I never knew I needed this pillow til now. Going on my 4th pregnancy and my Momcozy pillow is everything. Don’t think twice go ahead and purchase one, it’s so comfortable.

Date of experience: June 28, 2025

Rated 5 out of 5 stars
Verified

Awesome delivery time

Fast delivery received earlier than anticipated. I have bought 2 other auto bottle washers and they work great. My kids absolutely love them for all my grandbabies.

Date of experience: July 05, 2025

Rated 2 out of 5 stars

Poor pre-sales/support experience

I heard mixed reviews about customer service and support. I am not a customer, but went on the website and to the help section to email about talking to someone in pre-sales about my options. I never got a reply. I then used their chat service on the website and went through the options of talking to a "human". I was told to wait a minute until an agent was available....I'm still waiting. For this option you needed to enter your name and email address, and again still haven't been contacted. It's a shame but now i understand the complaints about support.

Date of experience: July 02, 2025

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Reply from Momcozy

We appreciate you taking the time to share your pre-sales support experience. We are sorry that you did not receive a response to your email or connect through our chat service. We will investigate this to improve our response times.

Rated 4 out of 5 stars
Verified

Received the item days after ordering

Received the item days after ordering, which considering it’s manufactured in China was a surprise. Purchased for a baby shower so I can’t attest to the quality of the item, but it looks pretty and I love rainbows, so that’s that.

Date of experience: June 27, 2025

Rated 1 out of 5 stars
Verified

This rolls down and don’t cover my…

This rolls down and don’t cover my whole stomach! Would not recommend this…

Date of experience: June 27, 2025

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Reply from Momcozy

Hi there. We sincerely apologize for the inconvenience caused to you. Would you please kindly send your order number and the problem details to this email: support@momcozy.com? Our team will check and solve the problem for you. Thank you very much.

Rated 1 out of 5 stars
Verified

The pump was missing one thing I tried…

The pump was missing one thing I tried to communicate with them to make a return and they never answered me. Would not recommend!! I lost over $100.000

Date of experience: July 01, 2025

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Reply from Momcozy

Hi there. We hope you're having a wonderful day! We're really sorry for any trouble this may have caused you. We’ve received your message about the issue, and we’re eager to dive in and sort it out for you as soon as we can. Thank you so much for your patience and understanding!

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