MollyJewelryUS Reviews 200

TrustScore 4.5 out of 5

4.6

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Review summary

Reviewers overwhelmingly had a great experience with this company. Customers are particularly pleased with the high quality and beauty of the jewelry, noting excellent workmanship and overall value. Many consumers also appreciated the ease of the ordering process and the clarity of communication throughout their purchase. The rings often arrive faster than expected, adding to the positive experience. Consumers consistently praise the company's customer service, describing the representatives as helpful, responsive, and accommodating. They highlight the company's willingness to customize orders and address any concerns promptly. While there are mixed opinions regarding the delivery service, the consensus is that the company is committed to ensuring customer satisfaction and resolving issues effectively.

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Rated 5 out of 5 stars

I just received my ring. It is beautiful and fits just right. The rubies stands out in the middle of the ring with surrounding moissanites stones. Very good workmanship and a .great value

Rated 5 out of 5 stars
Verified

I would absolutely get jewelry from here again. The ring I purchased is excellent quality, and fit well. The engraving was legible and spelled correctly. I wouldn't change a single thing about this ex... See more

Rated 3 out of 5 stars
Verified

Center moonstone for the engagement ring was advertised as 1.5 carat, but the certificate of authenticity sent to me said it was actually only 1.28. Not the end of the world, but definitely false adv... See more

Company replied

Rated 5 out of 5 stars

Molly Jewelry US made finding an engagement ring a fun and stress-free experience. The ring is high quality and the opal stone is beautiful. The craftsmanship and details are evident in the piece. It... See more


Company details

  1. #51 of 137 best companies in Jewelry Store

Written by the company

Handcrafted Fine jewelry, Made by Love. Selling gemstone and diamond engagement rings, wedding bands, and bridal ring sets. Customization is available.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

200 reviews

5-star
4-star
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1-star

Replied to 100% of negative reviews

Typically replies within 1 month


Rated 5 out of 5 stars

Beautiful ring! Fast delivery.

My fiancé picked out the ring and he did great! The ring is beautiful! The ordering process for him was easy. It also came a week faster than it said. And the ring is absolutely beautiful. I love that It wasn’t super expensive either. We will be buying my wedding band from here as well!

Date of experience: June 30, 2025

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Rated 5 out of 5 stars

I just received my ring

I just received my ring. It is beautiful and fits just right. The rubies stands out in the middle of the ring with surrounding moissanites stones. Very good workmanship and a .great value

Date of experience: June 27, 2025

Rated 5 out of 5 stars

LOVEEEE!

LOVEEEE!! The best customer service and the most gorgeous ring!! The ring got lost via post so I contacted them and they replied instantly making a new ring and shipping g it off directly and also keeping contact with me telling me every detail. I sooo recommend this place and would definitely buy from here again. And don’t get me started on the ring. It is absolutely gorgeous!!! I couldn’t have asked for anything better!!!

Date of experience: June 10, 2025

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Rated 1 out of 5 stars

Gemstone fell out of my fiancé's band…

Gemstone fell out of my fiancé's band within 2 months. If i want it replaced the warranty says I have to pay 35%. Disappointing

Date of experience: June 07, 2025

MollyJewelryUS logo

Reply from MollyJewelryUS

Hi Allie, please accept our sincere apologies for the inconvenience caused. Upon checking, it seems we have not received any emails from you yet. If you did reach out, there may have been a miscommunication, as the order is well within our warranty period.

To better understand the issue, could you kindly share a few high-resolution photos of the current piece? Once we review the condition, we'll be able to guide you through the next steps and assist accordingly. Our customer service team has already been in touch!

We truly care about your experience and want to make sure this is handled with care.

Rated 1 out of 5 stars

Not the greatest experience

Bought a ring and it’s been over a month and have received a shipping number or anything. I heard back from them just now and they said they found a shipping number for me. So I’ve been tracking it the last 2 days and it’s totally in a whole new state and says it’s delivered. And now they won’t respond to me

Date of experience: May 31, 2025

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Reply from MollyJewelryUS

Hi Jeffy, thank you for reaching out regarding this matter. First and foremost, we would like to express our sincerest apologies for the experience you had. Since our products are handcrafted to order, we require a production period that corresponds to the production time option you selected when placing your order on our website. We noticed your review source is organic, therefore, we cannot access any of your order information, and we are unable to locate any orders under your name. We were also unable to find any relevant threads by searching for your name in our email system. To assist you with this, please reply here with your order number. We will get back to you as soon as we can.

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Rated 5 out of 5 stars
Verified

Got a Promise Ring

I would absolutely get jewelry from here again. The ring I purchased is excellent quality, and fit well. The engraving was legible and spelled correctly. I wouldn't change a single thing about this experience.

Date of experience: May 12, 2025

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Rated 3 out of 5 stars
Verified

False advertising …

Center moonstone for the engagement ring was advertised as 1.5 carat, but the certificate of authenticity sent to me said it was actually only 1.28. Not the end of the world, but definitely false advertising and now I feel like I overpaid. Ring is very nice otherwise.

Date of experience: April 13, 2025

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Reply from MollyJewelryUS

Hi Jesse, thank you so much for your feedback!

We want to share that, unlike some expensive stones such as diamonds, moonstone is typically sold based on size rather than carat weight, which is why we list both the approximate carat and the exact measurements in our product details for reference. Due to variations in gemstone depth, the actual carat weight may differ slightly even when the size is the same.

That said, we completely understand your concern. The certificate reflects the exact weight of the individual stone you received, and we are committed to addressing this for you. Our customer service team will be in touch soon, and we will refund the price difference to your original payment method.

Thank you again for your thoughtful review. We appreciate the opportunity to improve your experience! 💚

Rated 5 out of 5 stars
Verified

Thank you so much!

Thank you so much!! The ring was perfect, order was completed on time, and the customer service was prompt when I asked a question. 5 STARS!!!

Date of experience: April 13, 2025

Rated 1 out of 5 stars
Verified

very cheap material!

Date of experience: April 13, 2025

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Reply from MollyJewelryUS

Hi Kristin, thank you for your feedback. Upon checking, you ordered a marquise cut moss agate ring in 10K rose gold for $331, and we fulfilled your order as you selected. We noticed you asked for a refund, but didn't mention the reason, so we asked for a 35% restocking fee. If you think it's a quality issue or are not happy with the materials used, we are committed to finding a solution to make things right.

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Rated 5 out of 5 stars

5-stars for standing behind their products

We had an issue at first with a ring we purchased—unfortunately, the main stone fell out just two months after buying it. Initially, we were frustrated with the support process, but the company stepped up and resolved the situation. We’re grateful they made it right in the end and appreciate their commitment to standing behind their products.

Date of experience: April 18, 2025

Rated 5 out of 5 stars

Incredibly beautiful ring.

I couldn’t be happier with this purchase. The craftsmanship is flawless, and the ring sparkles beautifully in every light. It fits perfectly and feels both elegant and comfortable on my finger. I’ve received so many compliments! Thank you so much for the incredible piece.

Date of experience: November 28, 2024

Rated 5 out of 5 stars
Verified

Beautiful Ring

The ring came faster than expected. It is beautiful. Well made, and good quality. The box it came in is very nice too. I appreciate the craftsmanship and the quality of service. Thank you.

Date of experience: March 10, 2025

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