Mokwheel Reviews 329

Broken battery lock on an Mokwheel Asphalt ST. Company has no replacement. So now I have a ebike that I can’t remove battery and it’s still under warranty.

Date of experience: July 01, 2025

I’ve put over 1,000 miles on the Mokwheel Basalt 2.0 so far, and I’ve been really impressed with how well-made and reliable it’s been. Shipping was smooth, and the packaging protected the bike well. Assembly wasn’t too difficult—it was up and running pretty quickly.

The performance has been solid. The bike gets up to 28 mph if you’re pedaling hard with PAS 4 or 5, which is more than enough speed for most rides. Battery life and power delivery have both been consistent, and the overall build quality feels durable and dependable.

Definitely a great value for the price. Would recommend to anyone looking for a sturdy, fast, and well-built eBike.

Date of experience: June 09, 2025

Great Bike! The obsidian was easy to assemble and rides like a dream!

Date of experience: July 04, 2025

I love my Obsidian bike I definitely recommend this bike to you all I'm using it every weekend as a job transportation and the customer service is excellent.

Date of experience: May 13, 2025

Company is very easy to deal with and very out going, efficient, and informative. The Obsidian model far exceeded my expectations considering the price. Workmanship is exceptional. The bike was easy to set up and is fantastic on and off the road. I am very impressed and pleased with my purchase. Thank you. P.S. This unit really hauls ass!!

Date of experience: June 18, 2025

I would also like to say... you and your company were spectacular today for us. Answered my emails very fast, resolved the issue very fast, and sent us new parts, all with - in 3 hours of my first email. This makes us feel real good about choosing to buy your bikes.
Thanks again,

Date of experience: June 20, 2025

I bought the Mesa Lite ST 1.0 bike from Mokwheel. It was delivered before the promised date along with the deluxe accessory kit. Assembly was straightforward and all the tools necessary were included. Its performance has exceeded my expectations. My brother has had his Mokwheel for 2 years and I bought mine based on his recommendation since he has had no problems in all that time. I think that Mokwheel sells great bikes at a great price and I have recommended them to anyone who asks.

Date of experience: June 27, 2025

I am 68 years old I needed an E bike to help me to continue to exercise and help me get up hills and such. I find the bike particularly useful because I can still move my legs and exercise my legs and when I need the extra power that is automatic, I am loving this bicycle. I go out every morning for an hour or so to keep my Cardio and muscle tone and shape. The quality is exceptional. I also ordered the kit of accessories and the quality of these accessories are also very good. I plan on doing a little more distant rides in the future as I get back into shape the bike is comfortable, adjustable and fun!

Date of experience: June 19, 2025

Bought the Obsidian ST 2 months ago and have ridden 950 miles on it. Used mostly for commute to work but sometimes some off road trails. The bike offers a smooth, peppy ride that softens most of the bumps in the road. Battery lasts about 80 miles in level 1. The rear suspension is excellent. With the addition of the shock absorbing seat post, the saddle is extremely cushy.
The front forks seem to lose a bit of stability when going fast. When cruising on smooth pavement, I often ride with no hands. On this bike, if going over 15mph, the handlebars will wobble a lot! Maybe due to the cadence of my peddling or the flimsy feeling in the front forks. The team at Mokwheel have reached out to me with some suggestions to solve this but I havnt had a chance to implement these changes.
Overall this is a great bike. Perhaps not quite ready for offroad trails and too beefy for me to regular around town commuting but a joy to ride!
I would definitely recommend!

Date of experience: June 21, 2025

My wife and I thouroughly enjoy our Basalt and Basalt 2.0. Easy to assemble and no issues so far. We look forward to the ease of operation and the Power Assist levels are perfect. Very solid E-bikes and very economical as far as price point. Very happy with our purchase and already planning many bike tours for this summer.

Date of experience: April 10, 2025

I bought 2 basalt e-bikes.
They came well packaged, were easy to assemble. Tools are provided. Instructions are complete.
The torque sensor provides the right amount of assist to make biking easier yet allows me to exercise and ride and a good pace on any terrain. Great bike.
The best part is the accessories that are available. The value of what you get for the money made my decision easy. I’d do it again

Date of experience: June 18, 2025

I absolutely love my Mokwheel Mesa Lite ST e-bike! It's lightweight, super smooth to ride, and makes cruising around town or hitting the trails so much fun. The pedal assist is just right-gives me a boost when I need it but still feels like a real bike.
Battery lasts plenty long for my weekend rides. It looks great too-| get compliments all the time.
Highly recommend for anyone who wants a fun, easy ride!

Date of experience: June 18, 2025

I spent over 3 months researching ebikes before pulling the trigger on my Obsidian ST and I couldn't be more pleased with my purchase. Super comfortable ride with the front and rear suspension, plenty of power to get me up the hills on my farm, and I love the torque sensor. I am also impressed with the build quality, good welds on a sturdy aluminum frame. I will be purchasing more bikes from Mokwheel for the rest of the family!

Date of experience: April 24, 2025

Mokwheel customer service is responsive!

Date of experience: May 31, 2025

I purchased the Obsidian 2 years ago, and last month I purchased 2 more Mokwheel E-Bikes. Another Obsidian for sure. It just exceeds my my expectations for an E-bike. Today I took the obsidian on a 25 mile rough terrain bike trail, loaded with tree roots, and many hills and sandy areas. The Obsidian makes the ride a breeze and comfortable with the shock absorption. Fat tires breezed through the sand areas and up steep hills with no effort, and I’m 63! I also have the dog carrier and bike hitch. The bike hitch is very solid and I feel very secure with its ability to hold 2 Obsidian bikes down the highway.

Date of experience: June 11, 2025

I originally bought the wife a bike. After riding it, I decided I wanted one too. High quality. I like the way the battery is incorporated into the frame. Plenty of power!

Date of experience: May 30, 2025

I’m writing to express my deep disappointment with the customer service I’ve received so far regarding a warranty replacement for my Mokwheel Mesa ST 1.0 bike seat. To summarize: the original seat was damaged and a replacement was supposed to be sent under warranty. However, instead of the seat, I received a metal rotor. I understand that mistakes happen, and when I contacted Mokwheels support team, the representative acknowledged the error and assured me that the correct seat would be sent promptly. Unfortunately, two weeks later, I’ve received yet another metal rotor instead of the seat. Orders 26738 and 40556. Called back again. This time I was assured that the correct item would be sent. Two weeks later - still nothing received, and customer service told me today that probably the seat was lost on the way to DHL shipping company or somewhere else. Tracking says the part is en route to DSL, the status is not updated since May 28th 2025. Noone could escalate the issue so far, seems that at Mokwheel noone cares about their customers after purchase is made. Very frustrating. Diana K

Date of experience: June 07, 2025

Great bikes. The arrived fast and in perfect condition. We absolutely love them. The deluxe accessory packs were well worth the price. One thing that impressed me as a wanna be mechanic, is that they sent backup nuts and bolts and even brake pads on both our bikes. That is great customer service.
We love the Basalt and Asphalt bikes! Great power and battery life!

Date of experience: May 24, 2025

We spent a lot of time researching and designs of electric bikes and so glad we landed on Mokwheel!

After reading several reviews, I was hesitant on ordering because the only thing that was being reported as negative was the shipping delays and lack of communication with customer service.

We decided to move forward and crossed our finger that, based off of reviews maybe the company improved response time and ironed out the kinks with shipping. I can report that something has changed or maybe we got lucky!

They arrived with in 2 weeks and in the best, heaviest, and structurally sound packing I’ve ever seen. No damage at. They are heavy solid bikes. Not a complaint but I’d recommend having a support partner with you.

We received all the tools necessary to put the bike together and it’s a great kit to keep with the bike while riding.

We are having so much fun on them.well worth the investment!

Date of experience: May 11, 2025

Love my Obsidian ST. Been wanting an E-bike for awhile and did lots of research. This bike is a beast. Pretty easy to put together and so far so good! Very stable ride! Live it!

Date of experience: June 04, 2025