Verified
I am so glad I found Modecraze! Excellent prices, fast shipping, product in excellent condition, packaged perfectly. I will purchase from them again!
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Verified
The website is very easy to navigate, products are part of current collections, transaction was super easy, and I received my item fast. Very well packaged and exactly as described. I highly recommend... See more
Verified
This was my first time ordering from Modecraze and I’m seriously impressed. I’ve shopped internationally before, but this was one of the smoothest and most seamless transactions I’ve had. I comple... See more
I was originally concerned about buying a designer purse from an online retailer. But the prices were excellent and the Prada purse I bought was authentic and new! They are very responsive on poshmark... See more
Company details
- #45 of 123 best companies in Online Marketplace
Written by the company
Modecraze is an online platform that offers the best designer products from Europe to customers all over the world. We work with retailers from Europe to offer the best selection of designer items.
Contact info
United States
- customercare@modecraze.com
- modecraze.com
4.6
Excellent
155 reviews
Replied to 50% of negative reviews
Typically replies within 48 hours
Verified
I am so glad I found Modecraze
I am so glad I found Modecraze! Excellent prices, fast shipping, product in excellent condition, packaged perfectly. I will purchase from them again!
Date of experience: June 09, 2025
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Verified
Modecraze
Modecraze, has excellent customer service and amazing products.
Date of experience: June 11, 2025
Verified
Great experience overall
The website is very easy to navigate, products are part of current collections, transaction was super easy, and I received my item fast. Very well packaged and exactly as described. I highly recommend Modecraze!
Date of experience: June 02, 2025
Verified
Good price for a new authentic Bottega…
Good price for a new authentic Bottega Veneta. Fast delivery and the bag was securely and beautifully wrapped.
Date of experience: June 05, 2025
Verified
First Time Shopping with Modecraze and Truly Impressed
This was my first time ordering from Modecraze and I’m seriously impressed. I’ve shopped internationally before, but this was one of the smoothest and most seamless transactions I’ve had. I completely understand the hesitation people feel about ordering designer items from another country, especially when you’re not sure if what you’re getting is authentic or if it will even arrive.
Modecraze exceeded every expectation. The item shipped the very next day from Italy, and I paid less than half of what this designer bag would cost in the United States. The bag is completely authentic, brand new, and still had the original wrapping on it.
The entire experience gave me total peace of mind. I’m thrilled to have discovered this site and I will absolutely be ordering again.
Date of experience: May 28, 2025
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Verified
Perfect
Perfect. Brand new bag in all original packaging and easy to see it had never been opened. Fast shipping. I'll be back.
Date of experience: May 27, 2025
Verified
Great customer service, best prices!
Best price I could find! The handbag was shipped from Italy and I have never needed to deal with a package being released from customs. Customer service went above and beyond and assisted me with the customs release paperwork. I would definitely recommend Modecraze!
Date of experience: April 18, 2025
Verified
my order has still not arrived
my order has still not arrived. It was supposed to arrive April 17th and I'm yet to receive it. Why is this?
Date of experience: April 14, 2025
Reply from Modecraze
Dear Zach,
We regret to inform you that due to recent changes in customs regulations, there are currently significant delays occurring at U.S. Customs. Shipping carriers have notified us that packages may be held for an additional 7–10 days, as customs authorities are currently overwhelmed and experiencing substantial processing backlogs.
Unfortunately, this situation is entirely beyond our control.
We kindly advise you to continue monitoring your shipment’s progress directly on the courier’s website for the most up-to-date tracking information.
Please let us know if you have any further questions — we’re here to help.
Sincerely,
Modecraze Customer Care
Verified
Excellent company
The customer service was great and quick to fix a customs hold up. My item arrived flawlessly and was exactly as pictured.
Date of experience: March 24, 2025
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Verified
quick shipping and shoes were in…
quick shipping and shoes were in excellent, new condition with original packaging.
Date of experience: March 12, 2025
Wonderful
Great shop to purchase authentic handbag at discounted price. I got YSL Toy Puffer and had it authenticated by 3 different authenticators for peace of mind.
Fast shipping and responsive to questions / concerns. Will purchase from them again. Highly recommend!
Date of experience: March 24, 2025
It wasn’t a boutique
I put 5 stars so that you can see this review. I read the (about us) and it said that the items come from a boutique. but when I googled the address from where my item was being shipped from its apartments not a boutique can someone explain that to me please?
Date of experience: March 17, 2025
Reply from Modecraze
Dear Robin,
We’d be happy to clarify this for you.
We are unsure which apartments you are referring to, but we'd like to explain how our shipping process works. Most of our products are shipped directly from our partner boutiques in Europe. However, due to brand restrictions, some boutiques cannot ship certain brands directly to the U.S customers. In these cases, the products are first sent to our headquarters in Los Angeles, where they are inspected before being shipped to customers.
Each product page on our website specifies where the item will be shipped from. If a product is being shipped from Europe, this information will be clearly stated on the product page. If it is being shipped from our Los Angeles headquarters, the page will indicate "Domestic Ground Shipping."
We hope this answers your question. If you have any further inquiries, feel free to reach out to us at customercare@modecraze.com—we’d be happy to assist you!
Best regards,
Modecraze Customer Care
Verified
I Recently Purchased a Gucci Bag
I Recently Purchased a Gucci Bag, and there was a bit of a misunderstanding with the FedEx Duties, and AMAZING customer service
They Did not only responded quickly but they took care of the problem with the Invoice at FedEx. Definitely buying More.
Thank you MODECRAZE.
Date of experience: February 25, 2025
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Verified
Amazing process amazing bag authentic…
Amazing process amazing bag authentic thank you so much
Date of experience: March 03, 2025
Verified
Excellent packaging
Excellent packaging. Authentic designers and would purchase again. Thank you very much!
Date of experience: February 22, 2025
Verified
Best find of 2025
I was obsessing over the YSL toy shopping bag but didn’t like the price…until I found it on ModeCraze. Of course I researched and was excited by the reviews. More excited when it arrived 3 days later!’ Highly recommend this company.
Date of experience: February 20, 2025
Verified
Christian loubitain handbag
Exactly as described and sold. Package came very fast and shipping was communicated very well
Date of experience: February 14, 2025
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Verified
The condition of the bag I received was…
The condition of the bag I received was questionable whether it was brand new or a previous return or was used then returned even though I specifically said to send me brand new as advertised. Needless to say I returned it back and was charged $50 re stock fee for an item I literally sent back as soon as I saw its condition. I will never order from this company again as their products are deceiving. My advice is don’t even take a chance with them or you will end up paying “re stock fee and shipping “ for items they send that are not the right condition!
Date of experience: February 04, 2025
Customs issue and sent me a defective item
I have ordered twice from this store. The first time was seamless, the bag shipped from their LA location and the return process was also seamless.
However, the second time, the experience has been so so disappointing from it being held at the customs to a defective stitch in the inside leather. Modecraze never stated in their shipping policy that the customers need to provide their tax ID or SSN or DHL express will hold your package until you provide and send a copy of your SS card to DHL. Then DHL contacted me that the sender had not paid duty fees and it was again held up for a brief period of time.
Then it finally arrived with an undone stitches at the inside corner of the my Bottega Jodie bag, which makes me doubt if the item is even authentic. To make matters worse, when I contacted Modecraze, they don’t take accountability and said you’ll have an answer by Monday because the boutique is closed on the weekends. Why do I have to wait until Monday for a resolution? I’m the customer, you deal with your boutique and offer me a solution because you’re the one who took the money from me and sold me the bag.
Absolutely insane. I’m so upset. I will never shop here again and do not recommend.
UPDATE : Modecraze sent a message to the boutique and they offered to do the return immediately. However I didn’t want to go through the hassle and this is the exact style of bag that I wanted so I have asked modecraze to ask for a defective item discount from the boutique. Modecraze did respond with a solution like they have promised and they were communicative. However, it has been a stressful experience and having to deal with defects at an item that’s priced at $3K is not ideal at all.
Date of experience: February 11, 2025
Reply from Modecraze
Dear Heidi,
Thank you for sharing your feedback with us.
We apologize for any inconvenience you've experienced and appreciate your patience as we address your concerns. We understand the situation is frustrating and would like to address the points you mentioned in your review.
Your order was dispatched from Italy on Monday and delivered on Friday, taking only 4 days after shipment. We handled the duties on your behalf immediately upon notification from DHL, which did not affect the delivery timeline of your shipment.
Regarding the SSN requirement for DHL, this is necessary for formal clearance by US Customs for orders over $2500. DHL acts as a liaison between the customer and US Customs, confidentially handling your information. We’ve taken your feedback seriously and will update our Shipping Policy accordingly.
It’s important to clarify that we operate as a marketplace and not a retail store. All our products originate from our partner boutiques in Europe, including your order which was shipped from Italy. Any product issues must initially be addressed with the boutique. While we understand the desire for immediate solutions, please note that the boutique does not operate over the weekends, necessitating a wait until Monday for further action. We responded to your inquiry immediately upon receipt.
We understand waiting for a resolution can be distressing. Thank you for your understanding as we work to resolve this matter.
Best regards,
Modecraze Customer Care
Verified
Arrival fast
Arrival fast, packaged wrapped nice. Gorgeous shoe.
Date of experience: February 05, 2025
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