MODDIY Reviews 477

I contacted MODDIY because I believed that they sent me a faulty 2x8-Pin to RTX 12-Pin for my 5070ti, however, after speaking with the representative (Carrie) I was informed that I actually ordered the incorrect cable and should have ordered an 2x8-Pin to 12VHPWR. Carrie confirmed my product specs from my previous order and offered to send me the correct cable at no cost even though I ordered the wrong cable. Excellent customer service!

Date of experience: July 06, 2025

I placed the wrong order for the wrong cable and they had Alfred’s shipped the item. I couldn’t afford both the correct and wrong items so I contacted them and even though the item was shipped customer support found a way to cancel and refund it ! They were swift in responses to my questions as well.

Date of experience: June 22, 2025

MODDIY's support was quick and helpful! They answered all my questions easily, and when I spoke with other companies about the same things, they had no idea what I was talking about. Carrie was a huge help and is saving the day for my company. Thank you all!

Date of experience: June 18, 2025

"I've been building custom PCs for over 20 years, and integrating Moddiy into my builds has elevated my game. Their customized designs are exceptional, and their customer support is top-notch. Every time I place an order, they carefully review my selections for compatibility, catching design issues and providing solutions. The final look and performance with their components have exceeded my expectations.

Date of experience: June 09, 2025

Carrie with customer service has been absolutely amazing to work with and the MODDIY assembly team does top-notch work! There was a slight issue with the last mile shipping company after the cables landed in this country, but Carrie immediately reached out after I said what happened and corrected the problem without a second thought. Thank you so much, I cant wait to order again!

Date of experience: June 08, 2025

MODDIY is literally the best. Their product quality is amazing, but more than that... They're real people. Emailing me back and forth answering my questions. Explaining things to me instead of canned responses. No 24 hours in between.

Just helpful, human, interactions.

I cannot say enough good about them. Especially Carrie, who is the most helpful!

Date of experience: June 07, 2025

Date of experience: June 07, 2025

Carrie was very quick and responsive given the times and frequency of my messages. They were helpful and polite. Set proper expectations and were able to get me the answer I needed. I will be purchasing an adapter and I'm very happy and impressed with the service rendered. 5 stars from me!

Date of experience: June 05, 2025

super helpful customer service.

Date of experience: May 27, 2025

Highlights:
1. Communication during ordering process generally great*

2. Speed of manufacture, noting shipping was significantly longer.

Issues:
1. 28 Cable comb used for 24pin MB cable threw out colour scheme. *I feel it would have been appropriate if this had been advertised or queried when I requested a sequence of 12 colours. Even if the 'freestyling' of cables had been applied in a symmetrical manner would have been better than what was delivered.

2. 12V-2X6 GPU connector required physical manipulation of pinched pins to enable use. This wasn't particularly difficult and being only my second time using this style plug may be normal?

3. A bit nitpicky and potentially outside what is reasonable for MODDIY to be aware of, but the specified PSU, the Corsair RM1000x SHIFT, type 5 connector clips should be inverted as they currently twist out of alignment from CPU, not visible to the front, just looks ugly in the back.

All in all my priority was to reduce the excess cable length and this definitely did that - I don't regret the purchase despite visual issues.

Date of experience: May 21, 2025

Amazing fast customer service...took care of me, went above and beyond.

Date of experience: May 21, 2025

Carrie is great help, thanks for your support with my questions.

Date of experience: May 17, 2025

fantastic products decent shipping times though shipping a little expensive but free shipping still available fantastic support. Highly recommend always.

Date of experience: May 12, 2025

Really great customer service, they recommended very well about a concern I had and helped me through the process

Date of experience: May 09, 2025

very good chat service where you can get expert help and choose the right cable

Date of experience: May 09, 2025

Great support - ordered a wrong cable and was able to cancel although it was already made. People are very nice and helpful!

Date of experience: May 06, 2025

Helpful as always, and quick to respond to questions

Date of experience: May 02, 2025

Customer service was great. Buying experience easy and fast. They have everything you need for your cable needs. You cant ask for any better service very happy about my purchase.

Date of experience: April 24, 2025

Shout out to Carrie for the quick response and getting me exactly what I need.

Date of experience: April 24, 2025

very very high grade cable, thank you very much

Date of experience: April 20, 2025