Verified
Great customer service. I placed my order late in the day and received a phone call to let me know shipping would be delayed due to timing in conjunction with the office being closed for a day. No... See more
Company replied
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Verified
This review may sound over the top but it's commensurate with the service they provided. I can't say enough about the extraordinary attention Ken paid to my recurring engine problems. Eventually I... See more
Verified
Ordered a part that was urgently needed. They quickly got it out the door and I received the part the next day. The entire experience was smooth and very professional. I am grateful for their extra... See more
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Verified
The quality of service we received from Mariner Marine Services was second to none! Drew and the team tackled a very difficult repair job to test and fix all of our boat electronics that were damaged... See more
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Company details
- #2 of 5 best companies in Boat Accessories Store
- #7 of 18 best companies in Appliance Store
- #1 of 1 best companies in Beach Entertainment Shop
- #3 of 6 best companies in RV Supply Store
About MMarine Online Inc
Information provided by various external sources
MMarine is one of the fastest growing online retailers for boat supplies.
We specialize in providing an extensive selection of products at competitively reduced prices.
MMarine is committed to customer satisfaction, our team is highly qualified to answer any question about what is best for your boat and your budget. We’re available online 24/7 to assist you with any inquiries.
Our mission is to be the best online retailer in the boating industry providing high quality products at the lowest prices.
MMarine is committed to customer satisfaction, our team is highly qualified to answer any question about what is best for your boat and your budget. We’re available online 24/7 to assist you with any inquiries.
Our mission is to be the best online retailer in the boating industry providing high quality products at the lowest prices.
Contact info
33139, Miami Beach, United States
- +1 305 999 5212
- reviews@mmarineonline.com
- mmarineonline.com
4.7
Excellent
342 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
Verified
Ordering was simple and delivery was…
Ordering was simple and delivery was prompt!
Date of experience: June 11, 2025
Reply from MMarine Online Inc
Dear Julia,
Thank you for your great feedback! We're glad to hear that the ordering process was simple and that your delivery arrived promptly. We appreciate your support and hope to serve you again soon!
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Verified
very good and quick ordering
very good and quick ordering, sales person was Excellent
Date of experience: June 06, 2025
Reply from MMarine Online Inc
Dear Paul,
Thank you so much for your kind words! We're delighted to hear that you had a smooth and speedy ordering experience, and that our salesperson made a great impression. We'll be sure to pass along your compliments to the team. We truly appreciate your support and look forward to serving you again soon!
Verified
Adriana Mercado was very helpful…
Adriana Mercado was very helpful locating a unit and following up with delivery. May not have purchased without her help.
Date of experience: May 29, 2025
Reply from MMarine Online Inc
Dear Richard,
Thank you so much for your kind words! We're thrilled to hear that Adriana was able to assist you in finding the right unit and ensuring a smooth delivery. We'll be sure to pass along your feedback to her—it means a lot. We're grateful you chose us, and we're here if you need anything in the future!
Enjoy your new Vitrifrigo C115IBD4-F-2
Verified
Excellent product web descriptions and…
Excellent product web descriptions and availability. Staff was very helpful on a phone call and product shipped fast and affordable.
Date of experience: June 05, 2025
Reply from MMarine Online Inc
Dear Stephen,
Thank you for the wonderful feedback! We're so glad to hear you found our product descriptions helpful and that our team could assist you over the phone. Fast, affordable shipping is something we work hard to deliver—so it’s great to know it made a difference. We appreciate your support!
Verified
Great customer service!
Great customer service. I placed my order late in the day and received a phone call to let me know shipping would be delayed due to timing in conjunction with the office being closed for a day. No problem. I completely understand. I was pleasantly surprised when my order still arrived in time.
Thank you.
Date of experience: May 29, 2025
Reply from MMarine Online Inc
Dear Nick,
Thank you for your thoughtful review! We're glad you appreciated the communication and even happier that your order arrived on time. It’s great to know our efforts made a positive impact. If you ever need anything else, we're here to help!
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Verified
Fast and professional
Ordered a part that was urgently needed. They quickly got it out the door and I received the part the next day. The entire experience was smooth and very professional. I am grateful for their extra effort.
Date of experience: May 28, 2025
Reply from MMarine Online Inc
Dear Jesse,
Thank you for your kind review! We're thrilled we could get the part to you quickly and that the process was smooth from start to finish. Your satisfaction means a lot to us, and we truly appreciate your trust. Don’t hesitate to reach out if you need anything in the future!
Enjoy your new Quick Aleph Vertical Windlass with Drum.
Verified
Adriana went beyond expectations in…
Adriana went beyond expectations in customer service
Date of experience: April 29, 2025
Reply from MMarine Online Inc
Dear Ernest,
Thank you so much for your kind words! We're thrilled to hear that Adriana went above and beyond your expectations. Providing exceptional customer service is at the heart of what we do, and it's wonderful to know Adriana made such a positive impression. We'll be sure to pass along your compliments to her!
Verified
Reply from MMarine Online Inc
Dear Jose,
Thank you so much for your kind words! We're glad to hear you were happy with both the product and our delivery service. If you ever need anything else, we're here to help!
Verified
Great service with lots of good advice
Great service with lots of good advice. Genuine team that have your best interest.
Date of experience: April 16, 2025
Reply from MMarine Online Inc
Dear Jason,
Thank you for your fantastic review! We're so pleased to hear you found our service helpful and our team genuine. It's always our goal to put our customers' best interests first. We're here whenever you need us!
Enjoy your new Hydraulic Quick BTH300 Thruster 400KGF
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Verified
Working with Adriana helping me…great customer support
Working with Adriana helping me identify the correct part and getting shipped in a timely manner. She was quick to respond to questions and will be my go to when I call for other parts.
Date of experience: April 09, 2025
Reply from MMarine Online Inc
Dear Mark, Thank you so much for your kind words! We're thrilled to hear that Adriana was able to help you find the right part and get it shipped quickly. She's a valued member of our team, and we'll be sure to pass along your appreciation. We look forward to helping you again whenever you need parts—don’t hesitate to reach out!
Verified
They knew their product in detail.
Date of experience: March 18, 2025
Reply from MMarine Online Inc
Dear William,
Thank you for your kind words! We take pride in knowing our products inside and out to provide the best service possible. If you ever have any questions or need assistance, we're always here to help!
Verified
Thanks for all of your help
Thanks for all of your help. Company helped me pick the right replacement, and an incredible quick delivery.
Date of experience: March 05, 2025
Reply from MMarine Online Inc
Dear Richard,
Thank you for your great feedback! We're delighted we could help you find the perfect replacement and get it to you quickly. If you ever need anything else, we're always happy to assist!
Verified
Awesome customer service
Awesome customer service. Received wrong model fridge due to internet photo mixup. Brought it to their attention and they sent out the correct one next day.
Date of experience: March 03, 2025
Reply from MMarine Online Inc
Dear Kerry,
Thank you for your understanding and patience! We sincerely apologize for the listing error and any inconvenience it caused. We're glad we could quickly resolve the issue and get you the correct fridge. Your satisfaction means everything to us!
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Verified
Good comunication, arrived on time.
Fast and efective solving my doubts pre-ordering. The packaged arrived withing the estimated arriving date.
Will use again.
Date of experience: February 26, 2025
Reply from MMarine Online Inc
Dear Gary,
Thank you for your kind words! We're glad we could assist you before your purchase and that your order arrived on time. We look forward to serving you again in the future!
Verified
Reliable company
Reliable company solved all issues with delivery very quickly.
Date of experience: January 21, 2025
Reply from MMarine Online Inc
Dear Alexandre,
Thank you for your feedback! We’re glad we could quickly resolve any delivery issues and provide a reliable service. If you ever need anything else, we’re always here to help!
Unacceptable Excuses & Service
Ordered marine lights shown available. Two were backordered so they asked me for $20 more to cover 2 shipments. Paid it & waited over 2 weeks with nothing shipped. Heard a variety of excuses & finally requested a refund which was agreed to. Now the refund has been pending for 3 days & still hasn't settled to my account, which may be a bank issue. Unacceptably slow service for a parts supplier, & a waste of my time. Now having to start over 3 weeks later. Will not use again.
Date of experience: February 06, 2025
Reply from MMarine Online Inc
Dear Philip,
Thank you for sharing your feedback. We sincerely apologize for the inconvenience you experienced and appreciate the opportunity to clarify the situation.
Your review pertains to our sister company, MMRV, which operates independently with its own team and processes. However, after reviewing your case in detail with the team, we want to provide a thorough explanation of the events surrounding your order.
Your order was placed on January 19, 2025, and you were informed immediately that while two lights were in stock, the remaining two had a lead time of 4–6 weeks. At that time, we provided the option to cancel or proceed, and you chose to proceed, agreeing to the additional $20 shipping fee for split shipments (with the first shipment being free).
We also communicated that the delay was due to the manufacturer’s warehouse relocation from Maryland to Florida, which temporarily disrupted inventory access. We kept you updated throughout the process via email and telephone correspondence to ensure transparency.
Unfortunately, once the manufacturer unpacked at their new facility, they were unable to locate the two lights that were marked as in stock. On January 30th, we informed you of this update. By January 31st, you stated that, if the lights could not be found, you were willing to wait the 4–6 weeks for the shipment from Italy and have it sent to an alternative address, which we confirmed was possible.
However, on February 4th, you decided to cancel your order, stating:
"They can quit looking & issue a refund please. Things are breaking on the boat & the lights are not a priority. I'll order later in the year when Quick gets caught up."
Following your request, we immediately processed your refund. Refund details were provided as follows:
$20 refund issued on February 5, 2025 (ARN: 24011345037500062939691)
$259.44 refund issued on February 5, 2025 (ARN: 24011345037000007446829)
Refunds typically take 2–5 business days to reflect in your account, depending on your bank’s processing times.
We deeply regret the inconvenience caused by these circumstances, which were beyond our control. At no point during our communications were we made aware of an urgent deadline for the order; had we been informed, we would have gladly explored alternative solutions to better meet your needs.
We value transparency and customer satisfaction, and our team is available 24/7 via email, text, chat, and phone to assist with any concerns. We kindly ask that you reconsider your review, as we did our utmost to keep you informed and address your requests promptly.
Thank you for your understanding, and please don’t hesitate to reach out if you have any further concerns or need assistance in the future.
Verified
Great Customer Service !
While the availability of the items on the website were not up to date. I will say the follow up made up for it. Soon after I placed an order, Adriana from customer service promptly gave me a call. She was super helpful and we put the order together and everything went very smooth. She even followed up to give me shipping updates.
Date of experience: January 30, 2025
Reply from MMarine Online Inc
Thank you for your thoughtful review! We sincerely apologize for the incorrect inventory count. However, we're delighted to hear that Adriana was able to turn the situation around for you with her prompt follow-up and excellent customer service.
We’re thrilled to know the order process and shipping updates went smoothly, and your positive experience with Adriana reflects the level of care and attention we strive to provide. Your feedback motivates us to improve continuously and ensure a seamless experience for all our customers.
If there’s anything else we can assist you with in the future, please don’t hesitate to reach out.
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Verified
The company was quick to ship with…
The company was quick to ship with excellent price and service, The technical support was outstanding and timely. every question was answered quickly and thoroughly.
Date of experience: January 30, 2025
Reply from MMarine Online Inc
Thank you so much for your kind words and for sharing your positive experience! We’re thrilled to hear that you were happy with our quick shipping, competitive pricing, and exceptional service.
Our technical support team works hard to ensure all questions are answered promptly and thoroughly, so it’s wonderful to know their efforts made a difference for you.
We truly appreciate your support and look forward to assisting you again in the future. Please don’t hesitate to reach out if you need anything else! Enjoy your new Vitrifrigo DRW180a
Verified
I finally got my parts and I appreciate…
I finally got my parts and I appreciate that. Four stars out of five because it took days for these parts to ship and the only time I knew the status of my order was when I called you. If something is ordered and it's going to be days until it ships the customer should be made aware of that.
Date of experience: January 29, 2025
Reply from MMarine Online Inc
Dear Chris,
Thank you for your feedback, We’re glad to hear you received your parts and appreciate your patience during the process please accept our sincerest apologies for the delay in shipping. We’re truly sorry for any inconvenience this caused and appreciate your patience while waiting for your parts. If there’s anything else we can assist you with, please don’t hesitate to reach out. —we’re here to help!
Thank you for understanding, and we remain available to address any further concerns you may have.
Verified
Great customer service
Great customer service. Thank you for assisting in the solution to my DRW180A.
Date of experience: January 27, 2025
Reply from MMarine Online Inc
Thank you for your kind review!
We're so glad we could assist you with your new DRW180A and provide a solution. Excellent customer service is always our priority, and it's great to know we met your expectations. If you need anything else, don’t hesitate to reach out—we’re here to help!
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