I Messed up the order process. Called customer service and they immediately corrected my mistake. I received my refund almost instantly. Something that rarely happens either on line stores. Orde... See more

Companies on Trustpilot can’t offer incentives or pay to hide any reviews.
Review summary
Based on reviews, created with AI
See what reviewers are saying
Midwest Racquet Sports has been my ‘go-to’ for tennis gear for many years. Each experience has been and continues to be outstanding. Selection, prices, quick shipping and easy returns have been great... See more
After sending specific instructions to make sure all rackets were strung with good strings, the Head Gravity MP strings were shot, yes I was given a credit after I brought it up, but also recvd a lame... See more
It's wonderful to have the opportunity to test out multiple paddles before making a buying decision. Also great to compare new tech to older paddles that you have been using. Thanks much for making th... See more
Company replied
Company details
- #4 of 6 best companies in Tennis Store
Written by the company
Midwest Racquet Sports is a family-owned retailer with over 35 years of experience. We specialize in providing high-quality tennis and pickleball gear for players of all levels. Whether you're a beginner or a seasoned pro, our extensive selection of products—from racquets and paddles to shoes, bags, apparel, and court equipment—has everything you need to elevate your game. We carry top brands like Nike, Adidas, Wilson, Head, Babolat, Asics, and K-Swiss, ensuring that you have access to the best gear available. At Midwest Racquet Sports, we pride ourselves on offering exceptional customer service, with knowledgeable staff ready to help you find the perfect equipment to match your playing style and needs. In addition to our wide range of products, we offer expert stringing services and a demo program, allowing you to try out racquets and paddles before you buy. Whether shopping in our Cincinnati store or online, you can count on us for personalized recommendations and reliable, fast, free shipping. With a strong commitment to the local community and a passion for racquet sports, Midwest Racquet Sports is your go-to destination for all things tennis and pickleball. Visit us today and experience the difference that over three decades of expertise can make in your game!
Contact info
11613 reading road, 45241, cincinnati , United States
- 1-800-334-4580
- service@midwestsports.com
- midwestracquetsports.com
Replied to 93% of negative reviews
Typically replies within 1 week
Good price and nice customer service
Good price and nice customer service
Date of experience: July 01, 2025
Can't Demo rackets that have bad strings!
After sending specific instructions to make sure all rackets were strung with good strings, the Head Gravity MP strings were shot, yes I was given a credit after I brought it up, but also recvd a lame excuse that strings are supposed to move. Well, duh.. however, strings are supposed to "snap back"; these did not. I feel that your customer service is slipping over the years, focus on the customer and have better listening skills.
Date of experience: June 19, 2025
pickleball shoes for under $60 beating…
pickleball shoes for under $60 beating any other online site.
excellent quality, fast shipping. great value
Date of experience: June 30, 2025
Great customer care
Great customer care. Twice they made mistakes with my model third time they got it right . Overnight delivery was awesome.
Date of experience: June 30, 2025
Professional Advice and quality…
I like the way Midwest helps you by rating the equipment themselves, and describes which player the equipment is suited for. The products are high-quality, and the delivery is fast.
Date of experience: June 30, 2025
The order process is always easy with…
The order process is always easy with Midwest. Their selection is great too.
Prices also are fair, especially with sales.
I have been a customer for 25 years.
Date of experience: June 30, 2025
fast demo shipment and responsive…
fast demo shipment and responsive customer service
Date of experience: June 30, 2025
Great values and great service !
Date of experience: June 30, 2025
Seamless online buying experience
I've been very impressed with Midwest Sports from website navigation, ease of payment, and package delivery, everything has been exceptional. I typically buy from other tennis retailers but Midwest Sports has secured my business for tennis sneakers!
Date of experience: June 30, 2025
Delivered my order earlier than…
Delivered my order earlier than expected. Honored the 10% first time customer order discount after my purchase was made. Great customer service.
Date of experience: July 01, 2025
My ‘Go-To’ for Tennis Gear!
Midwest Racquet Sports has been my ‘go-to’ for tennis gear for many years. Each experience has been and continues to be outstanding. Selection, prices, quick shipping and easy returns have been great each and every order. Keep up the good work Midwest Racquet Sports!
Date of experience: June 30, 2025
Love your demo program!
Love your demo program!! Makes me feel confident about my purchase!
Date of experience: June 30, 2025
All GoodProducts came in a timely manner and…
Products came in a timely manner and were all what I expected. Only issue I have is you send too many marketing emails. Make me an offer once or twice a week. I do not need emails everyday sometimes more than one.
Thanks
Date of experience: June 30, 2025
Demo Program
Date of experience: June 30, 2025
Good price and received on time
Date of experience: June 30, 2025
I ordered a racket
I ordered a racket, and then added a racket to the order. The first racket I ordered online, and then was informed that it wasn’t coming. Extremely disappointed!!!!!
Date of experience: June 30, 2025
Great shoes!
I ordered tennis shoes for my son and couldn’t be happier. The shoes were a perfect fit, they were delivered quickly, and customer service was excellent!
Date of experience: June 18, 2025
Lots of selection and always something…
Lots of selection and always something on sale or discounted nicely for me to get
Date of experience: June 30, 2025
Great all around experience
Great all around experience and the racket came on time nicely strung.
Date of experience: June 30, 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.