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Mido SA is a Swiss watchmaking company founded in 1918.
Amphitheatre Parkway 1600, 94043, Mountain View, United States
2.2
9 reviews
Company with very delayed replies, very expensive charges for the smallest adjustments and lack of customer experience. It took me 6 months to get something that was a simple pin for the bracelet. Never got it in the end.
Date of experience: January 18, 2025
Have a missing pin from the bracelet, so I started to ask Mido for one and eventually they had to see the watch so I sent it to them. Unfortunately this process has taken a few months now. It take’s weeks to hear a reply and they keep asking to pay hundreds of euros for defects they say they find. So far still waiting just for a pin…
Date of experience: December 06, 2024
Brought a watch on a website. Delivery on 5 august. All documentation in good order: warranty, authentication etc. 100 mt water resistant. I go for a shower: massive leak of water in the watch. I write Mido to get it fixed or whatever (8 August). 2 Sept, still no answers. Ah, by the way the whatch costed 1500 euros.
Date of experience: September 01, 2023
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