Mhstar Reviews 363

No better than scammers. Sent me a used and damaged gazebo ordered from B&Q. Just dumped it on the path in my front garden. They are ignoring my messages and were supposed to collect this garbage on Friday but didn’t. I have started a chargeback with my bank to get my money back. Keep clear of this mob. I would give them minus stars if there was an option too.

Date of experience: July 04, 2025

Bought of this company was great service ordered this time let down badly told me they don't deliver to my postcode even tho they dod 6 months ago lol I will never purchase again of this company

Date of experience: June 29, 2025

One star because it isn't possible to leave a zero star rating. They already have 80% 1 Star ratings, so I'm really wasting my time but, oh, how I regret ever buying from these Class 1 shysters. First I ordered a gazebo from them, described as 'aluminium' and I bought that one because it would not corrode outdoors. Liars, half of it was steel. Then because it was the only place to get one, I ordered a replacement gazebo cover when the wind got it. Of course the wrong colour turned up. I had to use it because the old one was ripped. Asked for a partial refund and they conned me into waiting until the dispute ended, saying they would then make a partial refund. Liars! Ali Express were no help, their idiot AI kept running me (their wonderful friend and much valued customer, etc, etc ....yaaawwwn) in circles. Twice their platform fell over when I posted the proof (6 times in total) and when I did manage to complete the extensive report of photos of the item and delivery labels, screenshots of conversations, etc, etc, the email was returned as 'Mailbox full' the first time and 'Undeliverable' the second time. Naturally, Ali Express then said I had not responded and the dispute was closed. The next time they said there was insuffcient proof - like a photo of the wrong item beside the correct one was not acceptable! Seems their idiot AI is also colour blind. I am now at the point of closing my Ali Express account. Mhstar are also on ebay, so they need to be avoided on there as well.
I repeat, they have 80% 1 Star ratings, so avoid like the plague. Ali Express and ebay should be ashamed for letting them trade - but I guess they bring a lot of money their way, so it's no surprise.

Date of experience: June 28, 2025

Ordered a pet cooling bed couldnt put together as a faulty frame. E mailed them to say i wanted to return was offered 30%off and i could keep it. Why would i keep something not complete also need a full refund. After 8 E mails still waiting for a refund. Just fobbed off wont use Debenams website or this firm again. Stay well clear. By the way the bed was not as advertised poor shoddy material.

Date of experience: June 10, 2025

do not buy of this company,scooter fell apart after 12 uses,wont refund AS ONLY 6 MONTH WARRENTY,DANGEROUS ITEN

Date of experience: June 12, 2025

Purchased from this company on Amazon. Paid almost £19 to return myself to the item and over 3 weeks later and no refund of the purchase. Lost almost £90 in total. Wish I had looked at trust pilot first. Product was poor quality and not worth the money.

Date of experience: May 01, 2025

What a terrible terrible company to use via Debenhams!!
Nearly a month later and I am still waiting for a refund!!
Product was not collected after 2 attempts of me waiting !!
Then when it was collected I should have been refunded and I am still waiting ,
No one answers the phone , responds to emails ! Even Debenhams service have been so so poor !
Not ordering from Debenhams ever again !

Date of experience: May 20, 2025

Bought a double egg chair from this company.Arrived on May 14th 2025, it is an outsunny product. My daughter not able to construct this we brought in a qualified joiner who said product could not be constructed he thought guideline did not fit product. Trying to return has been a nightmare!. After three phone calls advisor said product would be collected today at a cost of £32 which I am unhappy about as product not fit for purpose.Have waited in as yet no collection. This product must be collected thirty days fro delivery. If it is not collected today I will contact trading standards and taken legal advice.

Date of experience: June 05, 2025

Shit company they sent me wrong part and refuse to issue refund or replacement

Date of experience: May 26, 2025

Bought the 12PCS Artificial Boxwood Wall Panels 20" x 20" Grass Privacy Fence Screen Faux Hedge Greenery Backdrop through Wowcher at half the price, delivered within two days and looks amazing. Shame I can’t add pictures but they covered up a really bad fence. Best to measure fence and cut panels then put them together before tagging to the fence!

Date of experience: May 16, 2025

Please avoid this company at all cost!!! So needed some replacement cushions for my garden rattan furniture. Found some on B and Q supplied by the above company....Arrived pretty quick although i had no correspondence to say they were going to be delivered......Reading the reviews after purchase it seems alot of big companies use these...I had no doubt I would experience this kind of farce when I purchased it through B and Q * reptubile company or so I thought.......

2 x parcels arrived opened one to find the cushions were too big for my sofa ( I did measure)...Messaged these straightway to return. 48 hours later I recieved a message to say they will give me a good will refund of 15.00 for me to keep!!! No they are of no purpose to me too big!! No reply until 2 days later where they offered me a return day after the 13th may. So chose today the 15th ( Thurs ) no reply....Rang B and Q 6 times all I got told was this has been escalated ( to whom) this has been going on for 6 days....Finally got through to a helpful customer service advisor ( they are based in SA) who rang my local store and said they will take the cushions back but I can only get a refund from the 3rd party ( MH) when they recieve them!!......Today I recieve another message from the seller to say cannot collect today to short notice will now be after the 21st....It wouldn't have been to short notice if you had read your messages a week ago........Please avoid this company super quick delivery but no after care support........169.00 lighter at the mo

Date of experience: May 06, 2025

What an absolute nightmare dealing with this company, I returned a garden L shaped sofa over 2 weeks ago and heard nothing back regarding my refund !!!

DO NOT BUY FROM THIS COMPANY, THEY TAKE YOUR MONEY AND YIU HAVE NO WAY OF CONTACTING THEM !!

Date of experience: April 15, 2025

Why the heck are Debenhams using this awful company!
Ordered £800 worth of garden furniture only for it all to be dumped outside my house while we were at work! We were tracking it as we were told we'd get a notification as to when delivery would take place, but no-one messaged us.
We tracked it in Crawley depot, so thought we would get a message that day to say probably deliver the following day. Oh no...they just got one guy to turn up, plonk 3 massive boxes at my front door then leave! No trying a neighbours house, or even trying my side gate, literally just left it for all to see or steal...
I've got in touch with Debenhams only through WhatsApp as both my emails were ignored, and they have said take it up with this Mhstar!
I will never order from Debenhams again, thankfully I have my goods even though they were left outside my front door for 6 hours!
Delivery drivers just don't give a damn anymore!

Date of experience: May 08, 2025

Ordered a side cabinet via Ali express as it was on other. Item was described as black and grey. Pictures were exactly what I wanted. I received my parcel very quickly however, upon opening found that I was the completely wrong colour to what I selected or what was advertised. I'm now being told to return the package and pay the shipping costs to get a refund! I have been going back and forth for the last few days for a mistake that was not of my own! Will never order from them again.

Date of experience: May 05, 2025

Bought a dog stroller a year ago. When I reached out to customer service they are unable to find any details and the frame is broken we don’t even use it daily however had have to pay to have it fixed privately as the dragged their feet unable to find our order. Unfortunately I cannot find my delivery receipt. Our dog is about ten kilos under the recommended weight This product isn’t even used daily but is clearly poorly made as others I know which items from other companies have had them last years and years with no issues. I wouldn’t recommend using them to anyone not wanting to pay a lot of money on top of the expensive initial outlay! We have had screws and bolts fallout before this and fixed it ourselves it’s just not worth the expense for such a short lifespan of the product

Date of experience: April 18, 2025

This company via B&Q 1of 2 boxes delivered so half of a corner sofa set no use to me with 5 missing parts! Terrible service both these and B&Q, waste of time and money, still no resolution,explanation or apology. Refund requested but no reply yet again! DO NOT USE !!

Date of experience: April 30, 2025

Absolutely awful service. I ordered a parasol through B&Q and it was to be shipped from this company. Never received the item. Not yet had a refund. B&Q service just as bad. MH Star keep sending me a template message with same info over and over again. Do not order from this company or from a company that use them to ship items. They are terrible.

Date of experience: May 01, 2025

If I could score 0 I would, I ordered a puppy play pen via Tesco. The item itself was flimsy and I decided to return on the 18th April which I’ve still not received any response on. I followed this up with a query on their own website (on the basis that they were closed) and still no response. Absolutely shocking customer service would not order from them again and would advise people to steer clear!

Date of experience: April 18, 2025

I bought an /outsunny-3m-cantilever-parasol-solar-lights-power-bank-base-360-degree-spin-dark-grey/ £342 but the crank handle was missing but they couldn't replace or offer for me to buy one. DO NOT USE THEM. THERE ITEMS COME WITH MISSING PARTS. SCAMMERS

Date of experience: April 29, 2025

OH my god where do I start the dishonesty in this company returned a sun lounger they picked it up and emailed me to confirm they have it everything is fine refund will be 3 -5 days it was bought on the 4th and payment cleared of my bank on the 7th it was picked up by DHL ages ago I’m still yet to receive my money they keep emailing lies after lies saying they processed the refund please stay away from these people if you thinking of buying something I don’t care how desperate u are for your sake and your children’s sake take ur money elsewhere it is not worth the stress go somewhere else

Date of experience: April 07, 2025