Invited
I've used Mercury for two companies now and couldn't be happier with them. Their UI is amazing, and everything just works. Perfect for a digital-first company. We use the Profit First accounting syste... See more
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Verified
I was able to increase the deposit transfer maximum of 25k to 200k in less than a day. The challenge is the delay from when it is withdrawn from my Live Oak account to Mercury takes 3-5 days to clear.... See more
Company replied
Invited
It has been a pleasure banking with Mercury. I have had no issues. I have been banking with them for 2+ years. Things I like are the cash back credit cards and I also like being able to create credit... See more
Company replied
Verified
Very easy to work with, especially concerning the type of company that we’re opening. We are opening a cryptocurrency holding company, and it’s been very difficult with other banks to work with. Even... See more
Company replied
Company details
- #22 of 28 best companies in Bank
- #223 of 253 best companies in Non-Bank Financial Service
About Mercury
Written by the company
Mercury is the fintech ambitious companies use for banking*, credit cards, and software to power all their financial workflows. Mercury began with the belief that all ambitious founders deserve the products to operate at their best. To do this, we started with the one thing every business needs — the bank account. With powerful banking at the center of their financial operations, more than 200,000 companies gain the precision, control, and speed they need to operate at their best. To learn more, visit Mercury.com.
*Mercury is a financial technology company, not a bank. Business banking services provided by Choice Financial Group, Column N.A., and Evolve Bank & Trust; Members FDIC. Personal banking services provided by Choice Financial Group; Member FDIC.
*Mercury is a financial technology company, not a bank. Business banking services provided by Choice Financial Group, Column N.A., and Evolve Bank & Trust; Members FDIC. Personal banking services provided by Choice Financial Group; Member FDIC.
Contact info
United States
- hello@mercury.com
- mercury.com
4.2
Great
2K reviews
Replied to 93% of negative reviews
Typically replies within 2 weeks
Never have I had a single issue using…
Never have I had a single issue using this service. Easy to use, secure, great customer care.
Date of experience: July 05, 2025
Verified
So far so good
So far so good. So far a super easy way to bank and not be involved with traditional rip off banks. Thank you for providing a great service
Date of experience: June 16, 2025
Verified
Timely but it is not fixed and I now…
Timely but it is not fixed and I now have to use my other bank to pay the bills which is frustrating
Date of experience: June 27, 2025
Verified
Invited
Verified
Friendly system
We are happy to work with Mercury Bank by the friendly system they have to work
Date of experience: July 04, 2025
Verified
Waiting a long time still no answer…
Waiting a long time still no answer from the customer support
Date of experience: July 02, 2025
Reply from Mercury
Hi there. We’re truly sorry to hear about the delay you experienced in getting support from Mercury.
This is not the level of service we aim to provide, and we understand how frustrating it must have been to wait without an update.
Please know that we’re actively working to improve our response times and ensure every customer receives timely assistance. I'll take a look at your case and respond to you directly.
Verified
I was able to increase the deposit…
I was able to increase the deposit transfer maximum of 25k to 200k in less than a day. The challenge is the delay from when it is withdrawn from my Live Oak account to Mercury takes 3-5 days to clear. Seems like we have the technology to transfer money in less than a day. I will be interested to know how long it takes to transfer to my Wells Fargo account when it needs to be used for expenses. My Weathfront personal account does it real time or in less than 10 minutes when I need to transfer funds.
Date of experience: July 02, 2025
Reply from Mercury
Hi Shawn,
Thanks so much for sharing your feedback — we really appreciate you taking the time to share your experience with us.
We’re sorry to hear about the delay with your transfer. For context, transfers from Plaid-linked accounts to Mercury typically take up to 3 business days to process. If you're receiving funds via an ACH debit (initiated through Plaid), these can take up to 5 business days to arrive.
We’ve also reached out to the email associated with your account to gather a bit more information and help look into this further.
Thanks again for bringing this to our attention — we're here to help however we can.
Invited
best bank I've ever dealt with...and I…
best bank I've ever dealt with...and I was an investment banker for 20 years
Date of experience: July 02, 2025
Reply from Mercury
Thanks for the feedback! We're glad to hear you're enjoying Mercury.
I don’t know where to start
I don’t know where to start, but mercury is fantastic, their customer service is off the charts, the banking system is so easy whether you wanna transfer or receive.🙏🏻
And I’ve had a lot of payment dispute and the result it so quickly and I got my money back every single time!! I cannot recommend you this bank enough. I wish there were more stars than five.
Date of experience: July 02, 2025
Reply from Mercury
Thanks for the feedback, Ali! We're thrilled to hear how seamless your experience has been and that our support team was able to help resolve your disputes quickly. It means a lot to know Mercury has earned your trust. We appreciate the kind words!
Invited
Not being able to engage synchronously…
Not being able to engage synchronously online 24x7 or at least 24x5 is a real problem whenever an urgent matter arises
Date of experience: June 30, 2025
Reply from Mercury
Thanks for leaving a review, Vincent! We know how important it is to get help fast, especially when something urgent comes up. We're actively working on ways to improve support availability and really appreciate you flagging this. Your feedback helps us get better.
Invited
Reply from Mercury
Thanks for the review, Juan!
We will be closing your account...
I had a Mercury account for 3 years without issue until they abruptly decided to shut it down with 14 days’ notice. I received a vague email stating, "After a review of your account, due to the nature of your activity, we will be closing your account." No specifics, no warnings, no opportunity to ask questions or resolve anything.
We run a legitimate design and marketing agency, and there was absolutely nothing suspicious or out of the ordinary about our activity.
This sudden decision, with such a short window to move all funds and notify clients, is incredibly disruptive and unprofessional. As a business, I rely on stability and transparency from my financial partners, Mercury has proven they offer neither.
If you're considering Mercury for your business banking, be aware: your account can be shut down without detailed explanation, even after years of compliant use. I can’t recommend a platform that operates with such little regard for its customers' livelihoods.
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Edit: I’m extremely disappointed with their use of vague, generic responses to serious feedback. Your message stating that “an action taken on your account violated our Terms of Use and/or your Deposit Account Agreement” and that “private communications have been sent regarding this.”
This is demonstrably false. You have not requested any of my account information on Trustpilot to investigate the issue, nor have I received any of the private communications you claim to have sent, and I have full email records to prove this.
I urge your team to consider how new or potential customers would feel when they see how generic your customer support interactions can be.
Date of experience: July 01, 2025
Reply from Mercury
Hi Niko, an action taken on your account violated our Terms of Use and/or your Deposit Account Agreement. Our records show we have sent private communications from our team regarding this. For our full Terms of Use, please visit https://mercury.com/legal/terms.
Invited
A great bank with fast service for our…
A great bank with fast service for our small business.
Date of experience: July 02, 2025
Reply from Mercury
Thanks for the review, Daniel!
Invited
Super flexible, lots of options, user friendly and low cost.
I enjoy banking with Mercury. My only nuisance is the inability to send funds via Zelle and no checks. Otherwise I absolutely love my free wires :).
Date of experience: July 01, 2025
Reply from Mercury
Thank you for the feedback, Keisha! We really appreciate you sharing your experience, and understand the limitations around Zelle and checks can be inconvenient. We're glad to hear you're enjoying the free wires — it's great to know that's been a highlight.
Finally Mercury has refunded 20.000…
Finally Mercury has refunded 20.000 USD to my client out of 24100 USD blocked in my business account , thanks alot for that even thought this action is taken so late after going through torture and legal implications with my client , hoping to get the pending amount of 4100 USD to be finally free from this nightmare
Thanks a lot
Date of experience: July 02, 2025
Reply from Mercury
Hi Rollins,
An action taken on your account violated our Terms of Use and/or your Deposit Account Agreement. Our records show we have sent private communications from our team regarding this. For our full Terms of Use, please visit https://mercury.com/legal/terms.
Invited
Reply from Mercury
Thanks for the feedback, Marina! We're glad our team was able to provide helpful answers. Let us know if there's anything else you need.
Opened account 4 days ago
Opened account 4 days ago. Provided all proper information to ensure legal and compliance details match. All real information from a newly formed LLC. I get a email they are closing my account because "Periodically, we conduct additional reviews on accounts. After review due to the nature of your activity (THERE ISN'T ANY) we will be closing your account. No initial deposit was made nothing. There is no activity. Terrible business terrible support. Use someone else.
Date of experience: July 01, 2025
Reply from Mercury
Thank you for sharing your experience with us, John. We’re sorry to hear it didn’t meet your expectations, and we’d like to look into this further. We reached out with a request for information but didn’t receive a response, so we weren’t able to locate your account and address this directly. If you’re open to it, please email us at help@mercury.com, and we’ll be more than happy to assist you there.
Invited
THE MONEY IS STILL MISSING
Pending case since March, no help from Mercury.
#####################
Hi Fabiana,
Taking a look at the ticket 1420377.
Please accept our sincere apologies for the delay in getting back to you. There was a recent issue with our ticketing system that resulted in your inquiry getting missed.
We have since corrected the issue, so you should receive timely responses on future tickets.
I have initiated a recall for the $1,056.62 international wire to FABIANA ALEXANDRA RODRIGUEZ DE CENTEN.
The timeline for completing a recall depends almost entirely on the beneficiary bank, and it's not uncommon for recalls to take several weeks to be completed.
Keep an eye on your transactions page in your Mercury dashboard for the return payment.
Please let me know if you have any further questions.
Warm regards,
Karl
####################
Hi Charlie,
I URGENTLY need the communication sent from Mercury to ScotiaBank requesting the Wire Recall.
Please understand that ScotiaBank has informed me that no wire transfer has been received from Mercury, so I need to prove ScotianBank that Mercury sent the money, it was not received and Wire Recall has been requested.
Is it possible for Mercury to help me.? THE MONEY IS STILL MISSING
Thank you very much.
Best regards,
Fabiana Rodriguez
Date of experience: March 25, 2025
Invited
Very Simple to use.
Date of experience: July 01, 2025
Reply from Mercury
Thanks for the feedback, Gonzalo! We're happy to hear the simplicity of the platform is working well for you.
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