Companies on Trustpilot can’t offer incentives or pay to hide any reviews.

Review summary

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the service and final product, noting that the books are beautiful, well-made, and feel like cherished keepsakes. People appreciate the company's commitment to preserving memories and life stories in a meaningful way. The user-friendly platform and guided process are frequently mentioned as making the creation of custom books simple and enjoyable. Consumers highlight the excellent customer service, describing the staff as patient, helpful, and responsive. The company's US-based support is considered a significant advantage. Reviewers also appreciate the ethical practices of the business, emphasizing its security and reliability compared to other companies in the market. The overall sentiment is that Memorygram provides a valuable service that exceeds expectations and is well worth the investment.

Based on reviews, created with AI

See what reviewers are saying

Rated 5 out of 5 stars
Verified

Just incredible and more than we could have ever hoped for in all honesty. We got this for our Father last Father's Day and he found the entire process very easyso I can't recommend this product or th... See more

Company replied

Rated 5 out of 5 stars

I would highly recommend Memorygram to anyone wanting to capture their life story or stories. I found the process very interactive, with the questions provided allowing me to write a structured story... See more

Company replied

Rated 5 out of 5 stars
Verified

Memorygram was the perfect gift for my mother. The entire process was incredibly easy, and the end product exceeded our expectations. Danielle was wonderful, assisting us at every step with patience a... See more

Company replied

Rated 5 out of 5 stars

The thing that separates memorygram from all the others is the music. No better way than to view memories of our loved one with a song. It’s another way to “feel” our loved ones. The medallion and dog... See more

Company replied


Company details

  1. #36 of 315 best companies in Software Company

Written by the company

Memorygram offers products to our community to bring loved ones closer together through shared stories and memories. At Memorygram, we understand the bond of families and the stories that knit them together. Whether it's the laughter echoing from a long-past family vacation, the pride in a grandparent’s tale of times we cannot comprehend, or the simple joy of everyday moments, we are committed to ensuring these stories endure. With us, your family’s history isn’t just remembered; it’s immortalized, ready to be passed on for generations.


Contact info

4.8

Excellent

TrustScore 5 out of 5

128 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically takes over 1 month to reply


Rated 5 out of 5 stars
Verified

Memorygram Consierge Services Were Incredible

What we loved was that Memorygram has various service packages which essentially guarantee that my dad would be able to get the support necessary to finish his book. Around half way through the process he got sick and needed extra help to finish and Memorygram had extra services they offered to ensure he had the help to finish his book. The book ended up very very nice in the end.

Date of experience: June 09, 2025

Memorygram logo

Reply from Memorygram

Thank you so much for sharing your experience. We’re deeply honored to have been part of your father’s storytelling journey and glad our concierge services could provide the support he needed during a difficult time. It means a lot to hear that the book turned out so well in the end—what a beautiful gift and legacy.

Best Regards,
The Memorygram Team

Advertisement
Rated 5 out of 5 stars
Verified

Just incredible and more than we could…

Just incredible and more than we could have ever hoped for in all honesty. We got this for our Father last Father's Day and he found the entire process very easyso I can't recommend this product or the team more. Excellent customer service by the way.

Date of experience: June 09, 2025

Memorygram logo

Reply from Memorygram

Thank you so much for your kind words—we’re honored to hear that Memorygram exceeded your expectations and made for such a meaningful Father’s Day gift. It’s wonderful to know your father found the process easy and enjoyable, and we truly appreciate the shoutout to our customer service team.

Best Regards,
The Memorygram Team

Rated 5 out of 5 stars

A Proper Texas Company

A Proper Texas Company. Memorygram IS THE ONLY TRULY US BASED COMPANY IN THIS SPACE After doing our research we found that the other companies in this space are all either VC backed shadow companies or shell companies for foreign operators likely looking to steal the data of older americans likely to scam them. Stick with Memorygram for security and piece of mind

Date of experience: May 13, 2025

Memorygram logo

Reply from Memorygram

Thank you so much for your thoughtful review. We’re proud to be a Texas-based company committed to creating something meaningful and secure for families across the U.S. It means a lot to us that you took the time to do your research, and even more that you chose Memorygram. Your trust and support are deeply appreciated.

Best Regards,
The Memorygram Team

Rated 5 out of 5 stars

The Best Father's Day Gift

We purchased Memorygrams Legacy Book for our Dad last year and let me tell you. We could not be happier with the end result! When the book came it was filled with so many happy memories that we had forgotten. Would absolutely recommend them again.

Date of experience: May 28, 2025

Memorygram logo

Reply from Memorygram

Thank you so much for your kind words! We’re honored that you chose Memorygram as a gift for your dad and thrilled to hear how much joy the final book brought your family. It’s always special to see forgotten memories come back to life, and we’re so glad we could play a small part in that.

Best Regards,
The Memorygram Team

Rated 5 out of 5 stars

We got this last year for fathers day…

We got this last year for fathers day and just received the book last week. We could not recommend a better father's day gift. We researched all of the companies in this space and Memorygram is hands down the best across the board.

Date of experience: June 01, 2025

Memorygram logo

Reply from Memorygram

Thank you for taking the time to share your experience! We’re so happy to hear that the Legacy Book made a meaningful Father’s Day gift and that it was worth the wait. It means the world to us that you found Memorygram to stand out—your recommendation truly means everything.

Best Regards,
The Memorygram Team

Advertisement
Rated 5 out of 5 stars

They got their stuff together

I don't know what the vocal minority are complaining about because I very much felt like I got what I paid for with Memorygram. It was a quality experience at a reasonable price. I think some people just expect to drink champagne on a beer budget and then get upset when they didnt get the steal of the century. News flash, in this life you usually get what you pay for.

Date of experience: April 10, 2025

Memorygram logo

Reply from Memorygram

Thank you so much for your thoughtful and honest feedback. We’re truly glad to hear that you felt the experience lived up to your expectations—and that the value and quality came through. We appreciate you recognizing the care we put into everything we do.

Best Regards,
The Memorygram Team

Rated 5 out of 5 stars

We should have done Memorygram sooner

We really did our research and compared the various services available for our parents to tell their life stories. None of them matched up to Memorygram for ease of use of the platform and being US-based customer support which was so crucial for my parents.

Date of experience: April 08, 2025

Memorygram logo

Reply from Memorygram

Thank you for taking the time to share this—we’re so glad Memorygram was the right fit for your family. It means a lot to hear that our ease of use and US-based support made a difference for your parents. We’re honored to be part of preserving their stories.

Best Regards,
The Memorygram Team

Rated 5 out of 5 stars

We just got my dad's Memorygram book…

We just got my dad's Memorygram book and we are so happy with it. We are ordering more copies for all the nieces and nephews so they can enjoy his stories. He lived a pretty interesting life so everyone is excited

Date of experience: June 01, 2025

Memorygram logo

Reply from Memorygram

We’re thrilled to hear how much your family enjoyed your dad’s Memorygram book—it sounds like he had an incredible story to share. What a beautiful gift for your nieces and nephews to treasure for years to come. Thank you for letting us be a part of that.

Best Regards,
The Memorygram Team

Rated 5 out of 5 stars

We ordered the biography services for…

We ordered the biography services for my father and I have to say it was worth every penny. We worked with Justin and he was every bit as advertised as an Emmy award winning author. The Memorygram team did such a good job with us every step of the way I am in tears just writing this.

Date of experience: April 13, 2025

Memorygram logo

Reply from Memorygram

Thank you so much for your touching words. We’re truly honored to have helped tell your father’s story, and we’re especially glad to hear that working with Justin made the experience so meaningful. It means the world to us to know we were able to support you through such an important project.

Best Regards,
The Memorygram Team

Advertisement
Rated 5 out of 5 stars

Always Available To Help

We called them and a human answered and helped us out whenever my dad needed help with his story. What more can you ask than that!

Date of experience: May 26, 2025

Memorygram logo

Reply from Memorygram

Thank you for the kind words! We’re so glad to hear your dad had the support he needed—being there when it matters most is what we strive for every day. It means a lot to know we could make the process easier for your family.

Best Regards,
The Memorygram Team

Rated 5 out of 5 stars

What separates Memorygram is their book…

What separates Memorygram is their book actually looks like something you'd be proud to show off on a coffee table and not a glorified TV guide

Date of experience: February 11, 2025

Memorygram logo

Reply from Memorygram

Thank you for the wonderful feedback! We put a lot of care into making sure every book is something families can be proud of and want to display. We’re so glad to hear yours lived up to that vision.

Best Regards,
The Memorygram Team

Rated 5 out of 5 stars

The software was actually really easy…

The software was actually really easy for my dad to use. Its very cool how we can hear his story spoken by him but also follow along with the photos and stories in the book.

Date of experience: March 16, 2025

Memorygram logo

Reply from Memorygram

Thank you so much for sharing this! We love hearing that the software was easy for your dad to use—and even more that you now have both his voice and his stories preserved in such a meaningful way. It’s exactly what we hope to create for families.

Best Regards,
The Memorygram Team

Rated 5 out of 5 stars

Memorygram customer support stepped up…

Memorygram customer support stepped up to help my dad add photos and also reviewing his story. It was too important given that these were HIS stories (and really OUR stories). High marks

Date of experience: May 05, 2025

Memorygram logo

Reply from Memorygram

Thank you so much for your kind words. We’re honored to have played a small role in helping preserve your dad’s stories—and your family’s legacy. It means a lot to know our team could support you along the way.

Best Regards,
The Memorygram Team

Advertisement
Rated 5 out of 5 stars

The platform was incredibly easy to use…

The platform was incredibly easy to use and being able to record his voice instead of typing in the stories was made the whole thing a lot easier for data.

Date of experience: May 21, 2025

Memorygram logo

Reply from Memorygram

Thank you for your kind words! We’re so glad to hear that the platform—and especially the voice recording feature—helped make things easier for your dad. That’s exactly what we hope for.

Best Regards,
The Memorygram Team

Rated 5 out of 5 stars

My experience with Memorygram was…

My experience with Memorygram was incredible. Outstanding customer experience. Answered the phones whenever my dad called. I would highly recommend them

Date of experience: May 20, 2025

Memorygram logo

Reply from Memorygram

Thank you so much for the kind words! We’re honored to have supported your dad’s storytelling journey and truly appreciate your recommendation.

Best Regards,
The Memorygram Team

Rated 5 out of 5 stars

Highly recommend Memorygram.

I would highly recommend Memorygram to anyone wanting to capture their life story or stories. I found the process very interactive, with the questions provided allowing me to write a structured story, and to recall memories that I might have missed otherwise. I was able to select a pace that worked best for me. The book ordering process allowed me to publish a book which best reflected my style and color preferences. The entire process is really well thought out and provides an easy-to-follow path to successful completion.

Date of experience: April 15, 2025

Memorygram logo

Reply from Memorygram

Thank you for your thoughtful review! We’re so glad to hear that the process helped you reflect and capture your memories in a meaningful way. It’s wonderful to know that the flexibility and customization helped make the final book truly your own.

Best Regards,
The Memorygram Team

Rated 5 out of 5 stars

A book about me

I love the fact that after I am done with the book my two boys will have a record of my childhood, how I met their father and raised them. Thank you!

Date of experience: May 04, 2025

Memorygram logo

Reply from Memorygram

That’s exactly what Memorygram is all about—preserving the stories that matter most. We’re so honored to help you create something your boys will treasure for years to come.

Best Regards,
The Memorygram Team

Advertisement
Rated 5 out of 5 stars

FINALY!!!-Innovative. High quality, beautiful memorial to loved ones


"What a great experience to work with a memorial company that makes memories come to life and creates a legacy that will live through eternity.!!!!!! The answer to making sure my son's story is told and that he will never be forgotten, Thank you Memorygram. Memorygram thorough process, support and customer service is appreciated while being second to none. I have given Memorygram as gifts and have been deeply touched by the reaction when receiving and how thankful when they open Daniel’s Memorygram. I also attend and facilitate grief groups. We have provided more than 25 Memorygram for families in mourning. Not one complaint or concern by anyone. They have all reacted and reported their experience as very positive. Memorygram customer service is truly impressive! Kind, empathetic, timely and responsive. Grief is dark and often very heavy. Memorygram provides a welcomed light that lightens.

Date of experience: March 05, 2025

Memorygram logo

Reply from Memorygram

Your words truly moved us. Thank you for trusting Memorygram to help preserve Daniel’s story—and for sharing our service with so many others walking through grief. We’re honored to be a small part of such meaningful remembrance and connection.

Your feedback means the world to our entire team.

Best Regards,
The Memorygram Team

Rated 5 out of 5 stars

Love that it allows videos

"I had created a memorial through a different service but it would not allow video so this one was better for me."

Date of experience: May 02, 2025

Memorygram logo

Reply from Memorygram

We’re so glad Memorygram could offer the features you were looking for—videos can be such a powerful way to bring memories to life. Thank you for sharing your experience with us.

Best Regards,
The Memorygram Team

Rated 5 out of 5 stars

Loving the process

"I have not finished my book, and it is still in the making process. I have found the process very easy and look forward to finishing in the next few months. I even purchased an opportunity for my brother to write one for his family."

Date of experience: April 30, 2025

Memorygram logo

Reply from Memorygram

Thank you so much for your kind words! We’re so glad to hear you’re enjoying the process and finding it easy to navigate. It means a lot to us that you’ve extended the experience to your brother as well—what a wonderful gift for his family. We’re excited for you to finish your book and are here if you need anything along the way.

Best regards,
The Memorygram Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look