Complete waste of time and money. This is a scam. All these reviews are clearly phony. Just read them. They're ADs not reviews! Trustpilot should be investigated for fraud. It's beyond obvious all the... See more
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Review summary
Based on reviews, created with AI
See what reviewers are saying
Customer support tends to respond fast when you need them. Visits are not cheap, but the doctor I have is very professional. Very light on prescriptions for panic attacks but I can at least get a smal... See more
Company replied
So Im just in the beginning of the process, but as a 40+ year old guy its not easy to admit im a bit broken, and to ask for help. The first steps are the hardest, and Jake has been an example of someo... See more
Company replied
This organization is very professional of helping with my situation. They are very detailed and if you need to change your appointment, they do not give you a hard time. Their professionalism is beyon... See more
Company replied
Company details
- Mental Health Service
- Doctor
- Mental Health Clinic
- Online Prescription Medication Vendor
- Psychotherapist
- Specialized Clinic
Written by the company
MEDvidi is an online mental health service striving to redefine the approach to mental wellness in the US. Our mission is clear and impactful: we aim to transform perceptions and enhance accessibility in the realm of mental health care. Our team comprises experienced mental health professionals, each holding the required licenses and specializations to address a broad spectrum of emotional and mental challenges. They are deeply committed to providing personalized care for attention deficit hyperactivity disorder (ADHD), anxiety disorders, depression, OCD, insomnia, and other mental health conditions. We prioritize convenience and effectiveness, ensuring that you can access high-quality mental health care from the comfort and privacy of your home. We strongly believe that mental health care should be as accessible and stigma-free as any other form of healthcare. We are dedicated to making our services both affordable and welcoming to all. We aim to normalize seeking mental support, and our appointment times are flexible, ensuring that help is available when you need it. By choosing MEDvidi, you are taking a decisive step towards a healthier mind and a happier life. With our caring team, user-friendly platform, and unwavering commitment to accessibility and affordability, we are here to support you on your journey to mental wellness.
Contact info
4010 Moorpark Ave, 114, 95117, San Jose, United States
- (844) 485-1477
- help@medvidi.com
- medvidi.com
4.1
Great
741 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
very helpful prominent on when you have…
very helpful prominent on when you have a problem I would give him a five star
Date of experience: July 04, 2025
Reply from MEDvidi
Hi Annette LaMoore,
Thank you for your kind feedback— we're glad to hear you had a prompt experience with us. If you ever face any issues in the future, please don't hesitate to reach out to us at help@medvidi.com or call (415) 548-2062. Your kind words motivate us to continue working hard to provide the best service possible.
Be well,
Janet || MEDvidi Patient Support Team
Reply from MEDvidi
Hi Ethan Hertel,
Thank you for your kind feedback— we're glad to hear you had a prompt experience with us. If you ever face any issues in the future, please don't hesitate to reach out to us at help@medvidi.com or call (415) 548-2062. Your kind words motivate us to continue working hard to provide the best service possible.
Be well,
Jane || MEDvidi Patient Support Team
Reply from MEDvidi
Hi Emily Esposito,
Thank you for your kind feedback— we truly appreciate it. If you ever face any issues in the future, please don't hesitate to reach out to us at help@medvidi.com or call (415) 548-2062. Your kind words motivate us to continue working hard to provide the best service possible.
Be well,
Jane || MEDvidi Patient Support Team
Fiya was wonderful
Fiya was wonderful — very prompt in responding and genuinely willing to help resolve my issue. I appreciate the quick support!
Date of experience: July 02, 2025
Reply from MEDvidi
Hi Kat,
Thank you for your feedback. If you ever face any issues in the future, please don't hesitate to reach out to us at help@medvidi.com or call (415) 548-2062. Your kind words motivate us to continue working hard to provide the best service possible.
Be well,
Janet || MEDvidi Patient Support Team
Customer support tends to respond fast…
Customer support tends to respond fast when you need them. Visits are not cheap, but the doctor I have is very professional. Very light on prescriptions for panic attacks but I can at least get a small amount for the very bad times when I really need it. They have to be careful with any controlled substances based on laws and the remote setting. Lots of other tools are provided as well. My anxiety has gotten better ever since I started using this platform. It could still be better, but it seems to be improving slowly and surely so hopefully I will get back to the point where I won’t need medication for it. Overall I would not keep coming back for nearly a year if I was not satisfied with the service.
Date of experience: July 01, 2025
Reply from MEDvidi
Hi Cecil Taylor,
Thank you for your kind words and for being with us for nearly a year. We're glad to hear you're seeing progress and appreciate your trust.
If you ever face any issues in the future, please don't hesitate to reach out to us at help@medvidi.com or call (415) 548-2062.
Be well,
Jane | MEDvidi Patient Support Team
Complete waste of time and money
Complete waste of time and money. This is a scam. All these reviews are clearly phony. Just read them. They're ADs not reviews! Trustpilot should be investigated for fraud. It's beyond obvious all these reviews are phony, they're all practically identical and not something an actual costomer wpuld write.
Date of experience: June 29, 2025
Reply from MEDvidi
Hi Brad,
We’re sorry to hear about your experience. We take all feedback seriously and would like to investigate your concern further. However, we’re unable to locate your record based on the information provided here. If you were indeed a patient with us, please reach out to us at help@medvidi.com with your full name, email, or appointment details so we can assist you directly.
Please know that all reviews on our page come from real users, and we remain committed to providing transparent, ethical, and compliant care.
Thank you,
Jane | MEDvidi Patient Support Team
Reply from MEDvidi
Hi Barry Fayman,
Thank you for your kind feedback— we truly appreciate it. If you ever face any issues in the future, please don't hesitate to reach out to us at help@medvidi.com or call (415) 548-2062. Your kind words motivate us to continue working hard to provide the best service possible.
Be well,
Janet || MEDvidi Patient Support Team
Reply from MEDvidi
Hi Mike,
Thank you for your kind feedback— we truly appreciate it. If you ever face any issues in the future, please don't hesitate to reach out to us at help@medvidi.com or call (415) 548-2062. Your kind words motivate us to continue working hard to provide the best service possible.
Be well,
Janet || MEDvidi Patient Support Team
Worst place for mental health
Worst place for mental health! DO NOT COME HERE
Date of experience: June 30, 2025
Reply from MEDvidi
Hi Ray Romero,
We’re sorry to hear that your experience did not meet your expectations. Your feedback is important to us, and we take it seriously. If you’re open to it, we’d appreciate the opportunity to learn more about what went wrong and work toward a resolution. Please reach out to our support team so we can assist you directly. We encourage you to contact us directly at help@medvidi.com or (415) 548-2062 so we can assist you directly.
Be well,
Janet || MEDvidi Patient Support Team
Fiya was very helpful and quick…
Fiya was very helpful and quick handling my situation
Date of experience: June 28, 2025
Reply from MEDvidi
Hi Jarred Teasley,
Thank you for your kind feedback— we truly appreciate it. If you ever face any issues in the future, please don't hesitate to reach out to us at help@medvidi.com or call (415) 548-2062. Your kind words motivate us to continue working hard to provide the best service possible.
Be well,
Jane || MEDvidi Patient Support Team
The team is always helpful can’t go wrong with Fiya, Scarlett, Sarah, Gary,Jay and Sadie
The team is always helpful. Fiya is always on top of it when I need help and is very kind and quick with her tasks. Scarlett has helped me in a time of need and got what I needed done fast, Sarah was on point to with helping me pull everything together. Then there is Gary and Jay. Gary saved me a while back and I will always remember him for that. Jay is just as good at helping me as well any of them he helped me many times as well. Sadie is awesome helper and cool person to talk to. She helped quick and efficient.
Date of experience: June 26, 2025
Reply from MEDvidi
Hi Mark garcia,
Thank you so much for your thoughtful feedback! We truly appreciate your kind words about our team.
We’re always here to help and grateful for the opportunity to assist you. If you ever face any issues in the future, please don't hesitate to reach out to us at help@medvidi.com or call (415) 548-2062.
Be well,
Jane || MEDvidi Patient Support Team
Terrible, Unprofessional, and the Worst Customer Service
This has been the WORST customer service I have ever recived from a medical company. The level of unprofessionalism and lack of communication has been terrible to say the least.
Last month, despite clearly updating my intake form to reflect my temporary residence in Georgia, I was scheduled with a provider licensed only in Florida, making it impossible for him to call in a refill for my medication. After multiple phone calls asking to be rescheduled with a doctor licensed in my state, requesting to speak with a manager, and then 4-5 days of delay, I was finally connected with a manager who acknowledged the error, allowed me to rebook without repaying the $150 appointment fee, and assured me that my next two visits would be complimentary due to the inconvenience and the 6-day delay in accessing my medication.
This month, I attempted to schedule my follow-up appointment, but was not given the option to book for free as promised. When I contacted customer service, I was told I’d need to wait another 3–5 days to escalate the issue to a manager. Rather than endure another delay in care, I paid out of pocket again, which is incredibly frustrating given the prior agreement.
To make matters worse, during my appointment this week, with Dr. Shannalee Griffith, I informed her that my car had been broken into and my prescription stolen. She instructed me to upload a police report through the portal so she could authorize a replacement prescription. I followed those instructions and submitted the report the same day — including the case number and officer contact info. It has now been three days, and I’ve received no response. I’ve been without medication for five days, and despite submitting two separate inquiries/complaints and twice yesterday and 3 times earlier today to request escalation, I have not received any contact from your team or a manager.
This ongoing lack of responsiveness is not only unprofessional — it has directly impacted my health and well-being. My mental health has been greatly affected by Medvidi's inability to properly provide medication management on a basis that is consistent to the treatment I require for my mental disability. I have not been able to perform well at work or in school due to these issues. I will be filing a complaint with the appropriate medical boards, reporting this to the Better Business Bureau, and leaving public reviews detailing the repeated negligence and communication breakdowns I’ve experienced. A comoany that is this unprofessional should not be overseeing or managing anybody's mental health.
Date of experience: June 23, 2025
Reply from MEDvidi
Hi Madison McMahon,
We are sorry for any inconvenience you have had to go through due to prescription. Our goal is to provide accessible and ethical telehealth services, and we follow all legal and medical regulations.
We are committed to providing you with high-quality care and take each feedback very seriously. We encourage you to contact us directly at help@medvidi.com or (415) 548-2062 so we can assist you directly.
Be well,
Janet || MEDvidi Patient Support Team
Medvidi is awesome and so very…
Medvidi is awesome and so very responsive. I had a problem with one of my prescriptions and Fiya was extremely helpful getting everything done. So grateful for the work of the folks at MEDvidi.
Date of experience: April 29, 2025
Reply from MEDvidi
Hi Anthony Shaw,
Thank you so much for your kind words! We're thrilled to hear that you had a positive experience Your appreciation means a lot to our team. If you ever face any issues in the future, please don't hesitate to reach out to us at help@medvidi.com or call (415) 548-2062. Your kind words motivate us to continue working hard to provide the best service possible.
Be well,
Jane || MEDvidi Patient Support Team
work a new location the provider…
Issue is away. Everything is going good.
Date of experience: June 23, 2025
Reply from MEDvidi
Hi Wilmer de Choudens,
Thank you for your feedback! We’re happy to hear your issue was resolved promptly. We appreciate you taking the time to share your experience. f you ever face any issues in the future, please don't hesitate to reach out to us at help@medvidi.com or call (415) 548-2062. Your kind words motivate us to continue working hard to provide the best service possible.
Be well,
Janet || MEDvidi Patient Support Team
Fiya addressed my problem promptly
Fiya addressed my problem promptly, much quicker and much more professionally than most other agents
Date of experience: June 24, 2025
Reply from MEDvidi
Hi Sarah D,
Thank you for your feedback! . We appreciate you taking the time to share your experience. If you ever face any issues in the future, please don't hesitate to reach out to us at help@medvidi.com or call (415) 548-2062. Your kind words motivate us to continue working hard to provide the best service possible.
Be well,
Janet || MEDvidi Patient Support Team
Jake was great
Date of experience: June 23, 2025
Reply from MEDvidi
Hi Lisa Smith,
Thank you for your feedback! . We appreciate you taking the time to share your experience. If you ever face any issues in the future, please don't hesitate to reach out to us at help@medvidi.com or call (415) 548-2062. Your kind words motivate us to continue working hard to provide the best service possible.
Be well,
Jane || MEDvidi Patient Support Team
They made these first steps easier.
So Im just in the beginning of the process, but as a 40+ year old guy its not easy to admit im a bit broken, and to ask for help. The first steps are the hardest, and Jake has been an example of someone at Medvidi that helped me relax and like i was being heard. I will update this review, but as of now I feel hopeful for the first time in a decade.. and if you know you know, that is massive. I woukd at the very least reccomend them if you dont know where to begin, but you might find that they have what you need.
Date of experience: June 23, 2025
Reply from MEDvidi
Hi Nick C RandoCommando,
Thank you for your feedback! We’re happy to hear your issue was resolved promptly. We appreciate you taking the time to share your experience. f you ever face any issues in the future, please don't hesitate to reach out to us at help@medvidi.com or call (415) 548-2062. Your kind words motivate us to continue working hard to provide the best service possible.
Be well,
Janet || MEDvidi Patient Support Team
Sadie helped me so much
Sadie helped me so much. After so much back in forth with the support team for two weeks, she is the one that finally approached the situation properly and helped me to her full capacity.
Date of experience: June 23, 2025
Reply from MEDvidi
Hi Zahra Furniturewalla,
Thank you for your feedback! We’re happy to hear your issue was resolved promptly. We appreciate you taking the time to share your experience. f you ever face any issues in the future, please don't hesitate to reach out to us at help@medvidi.com or call (415) 548-2062. Your kind words motivate us to continue working hard to provide the best service possible.
Be well,
Janet || MEDvidi Patient Support Team
Reply from MEDvidi
Hi Josh Schwartz,
Thank you for your feedback! We’re happy to hear your issue was resolved promptly. We appreciate you taking the time to share your experience. f you ever face any issues in the future, please don't hesitate to reach out to us at help@medvidi.com or call (415) 548-2062. Your kind words motivate us to continue working hard to provide the best service possible.
Be well,
Janet || MEDvidi Patient Support Team
Jay was helpful and knowledgeable and…
Jay was helpful and knowledgeable and solved my issue quickly
Date of experience: June 22, 2025
Reply from MEDvidi
Hi flygirl,
Thank you for your feedback! We’re happy to hear your issue was resolved promptly. We appreciate you taking the time to share your experience. f you ever face any issues in the future, please don't hesitate to reach out to us at help@medvidi.com or call (415) 548-2062. Your kind words motivate us to continue working hard to provide the best service possible.
Be well,
Jane || MEDvidi Patient Support Team
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