Verified
It did not work in our for our environment. Read the fine print because it is impossible to return . The company wanted 25% of the cost upon return. I am keeping it so they cannot sell the item agai... See more
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With the arrival of our new Mediriser, our lives are about to become immensely easier. We cannot thank Vejus Vietrinas enough for his care, compassion and concern, he epitomizes what great customer... See more
Excellent Service and Quality Products I recently purchased from Mediriser and I am thoroughly impressed with the experience. From start to finish, the service was top-notch. The website is user-... See more
Verified
Product received. Even though I had to wait few weeks longer than expected, support team always were updating me about the situation. I respect their professionalism.
Company details
- #4 of 6 best companies in Disability Equipment Supplier
- #6 of 10 best companies in Hospital Equipment and Supplies Store
- #16 of 24 best companies in Medical Equipment Supplier
- #11 of 20 best companies in Mobility Equipment Supplier
- #3 of 6 best companies in Motor Scooter Dealer
- #2 of 4 best companies in Wheelchair Store
Written by the company
Mediriser stands as a premier Direct-to-Consumer retailer serving the Durable Medical Equipment market in the US, specializing in mobility equipment and wellness industries for disabled and elderly individuals. The company focuses on a wide range of products tailored to enhance mobility and daily living for its customers. Headquartered in Wilmington, Delaware, Mediriser manages a national network of service technicians to provide White Glove Delivery and In-Home Service, ensuring easy and pleasant delivery to the customer. Mediriser's slogan: "Where Care Meets Quality"
Contact info
542, 1007 N Orange St. 4th Floor New Castle, 19801, Wilmington, United States
- 2512921169
- support@mediriser.com
- mediriser.com
Verified
Return
It did not work in our for our environment. Read the fine print because it is impossible to return . The company wanted 25% of the cost upon return. I am keeping it so they cannot sell the item again. It is just the cost of my continuing education at age at 79 years
Date of experience: June 24, 2025
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Verified
Like the light weight
Like the light weight. I'm in my seventys and the light weight makes easier to take my husband with me
Date of experience: May 22, 2025
Verified
Verified
Very pleasant customer Support
Very pleasant customer Support. I recommend Mediriser company to everyone.
Date of experience: April 08, 2025
Verified
Power Chair works great!
Date of experience: April 04, 2025
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Verified
Product received
Product received. Even though I had to wait few weeks longer than expected, support team always were updating me about the situation. I respect their professionalism.
Date of experience: April 02, 2025
Verified
Fantastic Customer Support!
Date of experience: April 02, 2025
Verified
Purchased the dignity lift
Purchased the dignity lift. Arrived promptly but unfortunately was damaged. I reached out to customer service for return and replacement. They responded within hours and had my replacement shipped the same day. Excellent service!
Date of experience: February 20, 2025
Verified
Finally received my bed
Finally received my bed. Took a week longer than the shown date. Because it arrived in a good condition I give 5 stars.
Date of experience: January 17, 2025
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Verified
Appreciate the discount
Appreciate the discount! Best price on the market!
Date of experience: January 15, 2025
Verified
Punctual
Punctual, fast and friendly service. Disassembled and assembled our bed in record time. All of our belongings arrived in perfect condition and everything was put in the correct place. Would certainly recommend!
Date of experience: January 14, 2025
Verified
Sara is very informative about the…
Sara is very informative about the products, great job
Date of experience: October 23, 2024
They made my order fast and complete…
They made my order fast and complete Can't wait to get my cart and hit the trails very polite people will be doing business again
Date of experience: January 06, 2025
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Questionable Customer Service
Our experience with this company was extremely frustrating. We ordered a part with 2-3 day shipping, but it took over five weeks to arrive. For the first two weeks, there was no communication or delivery. We reached out via email, phone, and webchat, but received no responses on any platform. After another two weeks of failed attempts to contact them, we filed a complaint with the FTC. Only then, three hours later, did we finally receive a response from the company. It took yet another week for the part to arrive.
For constructive feedback, I strongly recommend the company prioritize customer service. A timely response to inquiries—within 24 hours—is essential for a positive customer experience. Improved communication and adherence to promised shipping timelines would make a significant difference.
Date of experience: December 07, 2024
Verified
PowerChair arrived today
PowerChair arrived today! Ordering via mediriser was super easy
Date of experience: January 07, 2025
Verified
We are using BestCare lift for 5 months…
We are using BestCare lift for 5 months now, it is still in a very good condition.
Date of experience: January 06, 2025
Verified
Sales rep guided me all the way through…
Sales rep guided me all the way through the process, thank you.
Date of experience: January 02, 2025
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Verified
Thank you for your help
Thank you for your help! Happy New Year!
Date of experience: December 18, 2024
Verified
The product is just as advertised
The product is just as advertised. Arrived in good shape and easy to assemble.(our son did it)
Date of experience: December 23, 2024
Verified
Our order arrived in 8 days
Our order arrived in 8 days. We excepcted it arrive in 4-6 but still it was very fast.
Date of experience: December 21, 2024
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