I ordered a specific selection of 15…
I ordered a specific selection of 15 meals that I carefully chose and paid for. However, the company later sent me a second shipment with meals I did not select or authorize — including items I never eat, like breakfast options I never asked for. The website did not make it clear that they would automatically continue the subscription or choose flavors for me without my approval. This violates California consumer protection laws (§ 17500, § 17602, § 17200).
I tried to resolve this directly, but I am not satisfied with how the company handled it. I know several other people who had the exact same issue. I strongly warn other customers to read the fine print carefully and be aware of this misleading practice. I am also seeking a full refund for the unauthorized shipment and plan to file a complaint with the BBB and Attorney General if this is not resolved fairly.
Date of experience: June 29, 2025