I’ve been using the Restore Serum along with Marine Collagen since October last year, applying the serum every evening. Over time, I’ve noticed my hair becoming thicker and fuller, and I’m even se... See more
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Review summary
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See what reviewers are saying
I decided to try the trial option. I received the shampoo, supplements, marine collagen powder and serum. Within 2 weeks of using everything except the shampoo, I have noticed a considerable differe... See more
Company replied
I just started using the MDHair kit and so far, I’m really loving the shampoo, it leaves my hair feeling clean and refreshed. I liked it so much I went ahead and ordered the conditioner too! It’s stil... See more
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Avoid this company like the plague, they are crooks. You order a ‘trial’ and they then start taking large amounts of money out of your bank account without your consent. The claim that the 'subscrip... See more
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Company details
Written by the company
Effective hair regrowth tailored to you. Grow thicker, healthier hair with a customized, dermatologist-formulated growth kit. Take a short quiz and a picture of your scalp to receive a free AI assessment and customized product recommendations.
Contact info
548 Market St, #86774, 94104, San Francisco, United States
- support@mdhair.co
- mdhair.co
4.0
Great
1K reviews
Replied to 96% of negative reviews
Typically replies within 1 week
Frequency of treatment
I like the frequency of treatment for the hair growth Serum and hair supplements
Date of experience: July 02, 2025
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I’m very disappointed with MDHair
I’m very disappointed with MDHair. I accidentally placed an order and contacted customer service right away to cancel it. It took them a long time to respond, and when someone finally did, they were not helpful and made the whole process uncomfortable. They told me the package had already shipped, but never provided a tracking number. I clearly explained I didn’t want the products and was trying to cancel before anything was sent out. They refused to stop the shipment, and now I’m stuck with products I never wanted. To make matters worse, I have to pay out of my own pocket to return them. For a company to treat customers like this is unacceptable. I would not recommend anyone order from them.
Date of experience: July 05, 2025
No difference and doing everything…
No difference and doing everything recommended.
Date of experience: July 07, 2025
I am really hoping that this system…
I am really hoping that this system works for me. I have been using it for almost two weeks, I don’t see any difference yet, still losing some hair when I wash it but not as much. I’m keeping my fingers crossed
Date of experience: June 27, 2025
Disgusting Customer service
Disgusting Customer service. After using this product for 6 months,i was about to get bald and lost more than 60% of my hair. None of my Scalp pictures were tested or examined throughout 5-6 months. It is their only way to make money from customers.I sent an email regarding my refunds and getting any help how my issue can be resolved. Useless and insensitive staff.
They said “you are unable to file your claim for refunds….because i have canceled my membership few weeks before 180 days. "When i subscribed, there were no these Terms and conditions existed, when i asked for refunds, suddenly 2-3 pages of conditions were sent to me LOL!! An absolute Scam! Scam! Scam! All of a sudden, They started deducting money from my bank account and,i have wasted hundreds of dollars on these products and staff has no sense or knowledge of customer service and understanding.
This is not called Customer Service.
Not recommended!!!!
Date of experience: July 05, 2025
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Experience with Restore Serum
I’ve been using the Restore Serum along with Marine Collagen since October last year, applying the serum every evening. Over time, I’ve noticed my hair becoming thicker and fuller, and I’m even seeing some baby hairs growing in!
I use the full range of MD Hair products, including the regrowth shampoo, and I plan to keep going. I’ve tried so many hair loss products before, but this brand truly stands out.
No regrets at all! Definitely worth the investment. I’m so happy I chose these products!
Date of experience: July 07, 2025
Reply from MDhair
Wow—thank you so much for sharing your journey! 💙 We're thrilled to hear that the Restore Serum and Marine Collagen have helped your hair feel thicker and fuller, and even more excited to hear those baby hairs are coming in! 😊
It's amazing that you've committed to your routine and found a brand that finally works for you. Your dedication and consistency are truly inspiring, and we're honored to be part of your progress.
Thank you again for trusting MDhair—cheering you on every step of the way! 💪✨
I would suggest not sending theses…
I would suggest not sending theses surveys so early. It’s only been 2 weeks. To early to tell
Date of experience: July 06, 2025
My hair seems to be thinning more since…
My hair seems to be thinning more since I started using your product? Maybe I'm doing something wrong?? Please 🙏
Date of experience: June 25, 2025
Nothing has changed for me.
Date of experience: July 06, 2025
Reply from MDhair
We're sorry to hear that you've yet to see results from using our products. In order to best address your concerns and provide you with more personalized assistance and so that we can check on your progress, please don’t hesitate to contact our support team at support@mdhair.co. We’re here to assist however we can.
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Avoid this company like the plague
Avoid this company like the plague, they are crooks.
You order a ‘trial’ and they then start taking large amounts of money out of your bank account without your consent. The claim that the 'subscription model' is explained upon first purchase - it is not. I have also come across many other negative reviews of the same issue with this company.
They then refuse to respond to emails or refund the money they took, part from one attempt at communication which was was nothing short of outright blackmail in order to refund my money. I will be taking this further.
Date of experience: July 01, 2025
Reply from MDhair
We’re sorry for the frustration this has caused. MDhair is a subscription service which was explained during sign‑up. We’ve checked your account and can confirm a member of our team has already replied to your inquiry and offered the option to return the kit for a full refund of the recent charge.
If you need any further help, please reach out to us at support@mdhair.co—we’re always here to assist. 💙
My hair is in better condition but I…
My hair is in better condition but I haven’t seen any new growth yet.
Date of experience: July 05, 2025
Reply from MDhair
Thanks so much for your update 💙 We're really glad to hear your hair feels healthier—that's a great sign that your scalp and strands are responding well to the treatment!
New growth can take a bit more time to become visible, especially as hair moves through its natural growth cycle. Consistency is key, and we’re hopeful you’ll start to notice those changes soon. If you ever have questions or want personalized tips, feel free to reach out to our medical team at support@mdhair.co—we’re always here to help! 😊
Time to deliver order and direct debit concern
I live in Australia. I ordered the products on 15th June and still haven’t received them as yet, this is disappointing. 21 days and not received. Have not been able to start using them. Also when ordering the products it stated that I would be direct debited $88 a month for next order, this will not align with use and unlikelihood that there will be continuity of product use as there will be disruption with product availability.
I sent a reply to Dr Yoram via email and got an AI response. I understand the use of AI to assist but feel given my concern with not receiving my order a personal response more appropriate. I am keen to give the product a go given I researched it and it was given a great endorsement.
I would appreciate a human response and to address the ordering issue and time to deliver.
Thanks. Darren Gibbins
Date of experience: July 06, 2025
Reply from MDhair
Thanks for your feedback! 💙 We're happy to hear the product is working for you—that’s what we love to hear!
If you’re experiencing any greasiness, we recommend reaching out to our medical team at support@mdhair.co for personalized guidance. They’ll be happy to help! 😊
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Shampoo is too small
The cost is good, delivery was fast. I haven’t been using it long enough to really notice a difference. One thing I will say is I don’t think the shampoo is enough for a month. I only wash my hair every other day and I still don’t think it will last that long.
Date of experience: July 04, 2025
Reply from MDhair
Thanks so much for sharing your thoughts 💬 We're happy to hear that the cost and delivery met your expectations!
Regarding the shampoo size — we understand your concern. The Shampoo is designed to last about a month for most users, but we know everyone's hair routine is different. If you find you're running low too quickly, please feel free to reach out to our support team at support@mdhair.co — we’d love to help you find the best solution for your needs! 💙
Noticed results within 2 weeks!
I decided to try the trial option. I received the shampoo, supplements, marine collagen powder and serum. Within 2 weeks of using everything except the shampoo, I have noticed a considerable difference in my hair - the weight is much heavier and the scalp feels more full. I knew my hairloss was due to PCOS and DHT/testosterone issues which helped me when I took the quiz to get the right products.
I will start using the shampoo soon and update on my progress.
Date of experience: July 04, 2025
Reply from MDhair
That's so amazing to hear! 💙 We're thrilled you've already noticed a difference in just two weeks — especially with concerns related to PCOS and DHT. It’s wonderful that the quiz helped guide you to the right products for your unique needs. 🌟
We're excited for you to start the shampoo soon, and we’ll be cheering you on as you continue your journey! Feel free to update us anytime — and if you ever need anything, our team is always here to help at support@mdhair.co 😊💫
I haven't received the product yet…
I haven't received the product yet since I bought it.
Date of experience: July 04, 2025
Reply from MDhair
Sorry to hear you haven’t received your order yet—we understand how frustrating that can be.
Tracking indicates that the courier has already attempted delivery twice, but there appear to be issues finalizing delivery with Australia Post:
https://auspost.com.au/mypost/track/details/CG013531285DE
To avoid the package being returned to sender—which could affect refund eligibility—we recommend reaching out to Australia Post directly to coordinate redelivery.
If you need any further help, please don’t hesitate to contact our support team at support@mdhair.co. We’re here to assist however we can.
Doesn't work
Not only didn't it work but my hair was getting thinner and falling out a lot. I took for 3 months as directed capsules and hair drops shampoo and the only reason I tried it was because they offered a refund. Well they didn't so it's a scam and not worth the money
Date of experience: June 18, 2025
Reply from MDhair
We’re really sorry to hear you haven’t seen the results you hoped for and understand how frustrating that feels 💔
Just to clarify our Money‑Back Guarantee: to be eligible, the treatment needs to be followed for at least 180 days (about six months) before a claim can be submitted. Because the subscription was canceled before that 180‑day timeframe, it unfortunately doesn’t meet the refund criteria. You can review all the guarantee details at mdhair.co/terms.
We appreciate your feedback and are always here to help. If you have any questions or would like personalized guidance, please reach out to us at support@mdhair.co—we’re happy to assist further 💙
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Thicker Hair?
I have been trying the capsules for one week....so no change. I will try these products for two months and will let you know if I see any change. If I see no change then I will ask for a refund.
Date of experience: July 01, 2025
Reply from MDhair
Thanks for giving the products a try and for sharing your experience so far! 💙 It’s still early, and it can take a few weeks to start seeing visible changes—especially with hair growth. That said, we’re here to support you every step of the way. If you have any questions or need guidance on how to get the best results, feel free to reach out to our medical team at support@mdhair.co. 😊
Reply from MDhair
We're really sorry to hear that the products didn’t work out for you 💙 Everyone’s hair journey is unique, and we truly want you to find what works best for you. If you’d like to explore other options or need help understanding which ingredients might be a better fit, our medical team is always here to support you — feel free to reach out to us at support@mdhair.co. Wishing you the very best on your hair care journey! 💫
From questionnaire to delivery time
I have not been using the product long enough to give feedback on the results. I can say however, from the time I filled out my questionnaire to the time I received my package in the mail was within 7 days. The process was easy and the expedited the order quite quickly.
Date of experience: July 02, 2025
Reply from MDhair
Thank you so much for your kind words and for sharing your experience with the process so far! 💙 We're really glad to hear that the questionnaire was easy and your order arrived quickly.
We’re excited for you to continue your journey and can’t wait to hear how things progress in the coming weeks. If you ever have any questions or need support along the way, don’t hesitate to reach out—we’re always here to help! 😊
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