Verified
Reply from Maxwell–Scott
We appreciate you taking the time to leave us a review, Graham! We are thrilled to hear you are happy with our service and products. Charlotte Forshaw - Kundenservice Managerin
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Company details
- #3 of 28 best companies in Bags and Luggage Store
- #1 of 9 best companies in Leather Goods Store
About Maxwell–Scott
Written by the company
HANDGEFERTIGT IN ITALIEN
ÜBER MAXWELL–SCOTT
Unser Familienunternehmen wurde 2002 vom englischen Unternehmer William Scott Forshaw gegründet. Feinste Qualität, zeitloses Design und Langlebigkeit haben für William von Anfang an den Kern unserer Marke gebildet - und zeichnen uns bis heute aus. Unsere Kunden schätzen die Lederwaren und Accessoires, die wir kreieren, nutzen sie als langjährige Begleiter und geben sie sogar an die nächste Generation weiter. Britisches Design samt seiner klassischen Formensprache, seinem souveränen Stil und dem Streben nach Präzision ist bis heute unsere Inspirationsquelle.
Doch unsere Lederwaren sind nicht nur luxuriös, sondern auch aufrichtig nachhaltig. Wir beziehen nur nachhaltiges Vollleder von bester Qualität und vertrauen bei der Fertigung unserer Premium Ledertaschen und Accessoires ganz auf unsere Kunsthandwerker. In unserem namhaften Atelier in Italien durchläuft jedes Modell einen sorgfältigen, detailverliebten Prozess - ein Ansatz, von dem wir mehr denn je überzeugt sind.
WAS UNS AUMACHT
Wir entwerfen aus Leidenschaft hochwertige Lederwaren von bester Qualität, die Sie ein Leben lang treu begleiten werden. 25 Jahre Garantie und ein freundlicher Kundenservice, der sich Ihrer Wünsche und Anforderungen annimmt, gehören für uns zu unseren Premium Lederwaren. Mit einer luxuriösen Handtasche oder einem Accessoire aus italienischem Leder erhalten Sie einen Begleiter, der handgefertigt, eingehend geprüft und mit Liebe verpackt und versendet wurde. Die Herstellung unserer Lederwaren ist nur das erste Kapitel unserer Geschichte - Erst wenn auch Sie zufrieden sind, haben wir unsere Aufgabe erfüllt.
Contact info
United States
- maxwellscottbags.de
4.8
Excellent
418 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
I bought a mens' wallet after deciding…
I bought a mens' wallet after deciding it was worth the premium price as I am tired of wallets falling apart after a few years. My wallet is personalized (initials) and it has a zipper around the perimeter of the wallet. The good news is the quality is unquestionable. Beautiful leather. The bad news is 1) it's not a wallet, it's too large to reasonably comfortably fit in either a front pocket of rear pocket of any pair of pants I own 2) I can only fit 4 credit cards and once you insert them, it's next to impossible to get them out! (they explained there is a "break in period") 3. despite it's large size, it's almost functionless. I couldn't be more displeased with this purchase and since I put my initials on the "wallet", Im stuck with it. What a bummer. I reached out to them as I don't think this beast should be included in the section under the name "wallets"..advertise it better so people understand what they are buying.
Date of experience: August 11, 2024
Reply from Maxwell–Scott
Thank you for your review regarding the wallet you ordered. We are sorry to hear that the wallet did not meet your expectations. Since this wallet has been launched, it is one of our best sellers, because of the notes, cards and coin section included, making it a multifunctional wallet. As per our terms and conditions, it is not possible to return personalised items due to the unique nature. As a goodwill gesture, we offered you two options. The first was to return the wallet for a refund, we would just deduct a restocking fee due to the personalisation on the wallet. The other option was a 50% discount on an alternative wallet if you were wanting to purchase something more suitable for you. These are not normally options we are able to offer on personalised items, but we wanted to assist you as best as possible. Charlotte Forshaw - Kundenservice Managerin
Verified
Everything was perfect but
Everything was perfect, but there was no size choice, so the belt was big
Date of experience: July 17, 2024
Reply from Maxwell–Scott
Thank you for your review, we are pleased to hear you are happy with the belt. Our belts are all one standard size, but they can be adjusted and cut to size once you receive the belt. There should be instructions included with the shipment, which advise how to cut the belt. If you did not receive any instructions, we will reach out to you and get this resolved. Charlotte Forshaw - Kundenservice Managerin
Verified
Reply from Maxwell–Scott
Thank you for your review, Franz. We are happy to hear that your experience with us went well and hope we will be able to assist you again in the future. Charlotte Forshaw - Kundenservice Managerin
Verified
Super service and products!
Date of experience: December 08, 2022
Reply from Maxwell–Scott
Thank you for this lovely and positive feedback. We are so glad that you were happy with your order and the received services. We are looking forward to assisting you again in the future. Charlotte - Customer Services Mgr.
Verified
Excellent products!
Date of experience: November 05, 2022
Reply from Maxwell–Scott
We are so pleased to hear that you are happy with our products, Charlotte. Thank you for taking the time to leave us this brilliant feedback. Charlotte - Customer Services Manager
Verified
good well made small purse,took one…
good well made small purse,took one star off for the rather high price
Date of experience: September 21, 2022
Reply from Maxwell–Scott
Thank you for taking the time to leave us this feedback, Jeremy. We are glad you are pleased with the quality of the purse received, this is something we are known for. Charlotte - Customer Services Mgr.
Verified
Good quality
The bag is cute and was received in good condition and quality
Date of experience: August 01, 2022
Reply from Maxwell–Scott
Thank you for the great review Shiphi, we were pleased to hear the bag was received in good condition and that you were satisfied with the quality. Charlotte Forshaw - Customer Services Mgr.
Great Warranty!
After more than 5 years, the key holder started to disassemble. It took only one mail and they send me a brand new replacement within days! Highly appreciated
Date of experience: June 14, 2022
Reply from Maxwell–Scott
Thank you for the feedback Florian, glad you appreciated our service. Charlotte Forshaw - Customer Services Mgr.
Verified
Reply from Maxwell–Scott
Thank you for the great review Dr Behrens, we are glad you find our service reliable as we try our best to provide a high level of service to all of our customers. Charlotte Forshaw - Customer Services
WOULDNT RECOMMEND A BUY WITH THEM
WOULDNT RECOMMEND A BUY WITH THEM. Their Flightkit „Varese“ for 900 EUR broke after 1.5 years. The leather also has some deficits. They offered repair due to the 25 year warranty: waiting for my luggage since begin of february 2022 - so more than 3 months since now. It seems to be overpriced for the quality u get. Maybe Chinese production is involved although they claim to produce in Italy. But sending stuff to Italy for repair and back to Germany doesn’t take more than 3 months. Maybe they have problems now due to the lockdown in China with the shipping and the production.
Date of experience: May 16, 2022
Reply from Maxwell–Scott
Dear Sir, thank you for your feedback. We were sorry to hear that our product did not meet your expectations. We use feedback like yours to improve as a company, and we appreciate you took the time to share it with us. We are already in direct contact with you regarding your 2yr old case, and are currently providing a resolution and as confirmed with you, your item is completed and due to ship from Italy in the next 24 hours.
As a sustainable company, we offer a unique 25-year warranty on all of our products against manufacturing faults. Whilst we do not cover issues deemed to be occurring from use, or fair wear and tear, we always offer to restore products for customers, and in this instance, we have restored this item free of charge.
Just to reassure you, we use a small family-run atelier in the heart of Italy, with over 75 years of experience in the leather trade with a small number of skilled artisans. All of our items are also crafted using Italian components and hardware, a rarity these days. Handcrafted items do take time and care to craft. The shipping from Germany to the UK and Italy does take time, and with items unexpectedly held at customs, in this case, which is unfortunately out of our control, we sincerely apologise for the delay experienced.
We do, however, hope you will continue to fully enjoy your restored item once it is back with you and continue to provide you with assistance and support.
Verified
Love the product!
Date of experience: May 07, 2022
Reply from Maxwell–Scott
Thank you for the feedback Rainer, we are glad to hear you love the product! Charlotte Forshaw - Customer Services Mgr.
Vielen Dank für Ihre Bewertung Rainer, wir sind froh zu hören, dass Sie unser Produkt lieben. Charlotte Forshaw - Kundenservice Manager
Reply from Maxwell–Scott
Dear Liz, thank you for taking the time to review your experience with us. We are glad you enjoyed the experience and service, and look forward to you visiting us again soon. Charlotte Forshaw - Customer Service Mgr.
Liebe Liz, vielen Dank dass Sie sich die Zeit genommen haben Ihre Erfahrung mit uns zu bewerten. Wir sind froh zu hören, dass Sie Ihre Erfahrung und den Service genossen haben und hoffen Sie bald wieder begrüßen zu dürfen. Charlotte Forshaw - Kundenservice Manager
I have now received my order of which
I have now received my order of which, the delay was in no part caused by Maxwell Scott.
The product, the eyeglasses case, is of very good quality. I am very pleased with it. Do be aware, the eyeglasses case is described as being suitable for a small pair of eyeglasses and that this is indeed the case; pun intended.
Date of experience: March 08, 2022
Reply from Maxwell–Scott
Thank you for your honest review Danny, and letting the community know of your experience with your purchase. We appreciate the feedback. Charlotte Forshaw - Customer Service Mgr.
Vielen Dank für Ihre ehrliche Bewertung, Danny und dass Ihre Einkaufserfahrung mit uns geteilt haben. Wir wissen Ihr Feedback zu schätzen. Charlotte Forshaw - Kundenservice Manager
Verified
Very good quality leather products!
Very good quality leather, and well made. Delivery to Germany was also quick.
Date of experience: February 20, 2022
Reply from Maxwell–Scott
Thank you so much for sharing your review with us and others, Ben. We always love to hear feedback on our products and are glad the delivery service was fast too! Charlotte Forshaw - Customer Services Mgr.
Vielen Dank für das Teilen Ihrer Bewertung mit uns und anderen, Ben. Wir lieben es Feedback über unsere Produkte zu hören und sind auch froh, dass der Zustellservice auch schnell war! Charlotte Forshaw - Kundenservice Mgr.
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