I signed up 2 months ago. I started feeling pretty good. But when I ran out 9f meds and I tried reaching support who kept saying the same thing they would contact me in 2 days they never came through.... See more
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Amazing medical staff and support. They pay close attention to your bloodwork and constantly adjust doses up and down, using both quantitative data as well as patient input. Had a few fulfill... See more
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although I did not experience the exact results I had hoped for their products do work. their customer service is also top notch and always happy to help you out. the dr's are also very helpful and se... See more
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The at home blood test is fast and convenient. I noticed a difference in days after starting. After several weeks, the belly fat has been melting away. I feel years younger seemingly overnight. I... See more
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Company details
- #20 of 29 best companies in Health Consultant
- #21 of 37 best companies in Online Prescription Medication Vendor
Written by the company
Our mission is to enable men to transcend their genetic and environmental limitations. We do this by providing a safe and clinically-validated approach to optimize men’s health and performance. By combining prescription medications with online coaching, community support, and supplements, our protocols increase testosterone, boost sexual function, promote lean mass, and increase hair growth. We help restore masculinity and help you become the man you were meant to be.
Contact info
Santa Monica, United States
- (213) 770-0629
- maximustribe.com
4.5
Excellent
505 reviews
Replied to 95% of negative reviews
Typically replies within 1 week
I signed up 2 months ago
I signed up 2 months ago. I started feeling pretty good. But when I ran out 9f meds and I tried reaching support who kept saying the same thing they would contact me in 2 days they never came through. I reached out to the Dr. and no answer. Finally after being with out my meds for now going on 2 weeks I received a message they will put them in on July 2nd and still no updates. These are your hormones which are extremely dangerous to mess with. They just leave you high and dry very unprofessional. I wouldn't recommend at all much better at Peter md. Customer service has no phone info and the Dr never answers phones or voicemails. SIGN UP AT YOUR OWN RISK.
Date of experience: July 06, 2025
Reply from Maximus
We are very sorry to hear about the frustrating delay with your medication renewal and the difficulties you had reaching our team. We understand how important consistent treatment is, and this is not the standard of service we strive to provide.
A manager has reached out to you directly to resolve this and address your concerns.
Game changer for my sex life
Game changer for my sex life, we she is ready to go so am I. No waiting around wondering if it’s gonna be ready to go or not.
Date of experience: July 05, 2025
Reply from Maximus
That's a game-changing result, Chris. We appreciate you sharing it. It's great to hear the protocol is delivering that for you.
Enjoyed the ease of the transaction
Date of experience: July 05, 2025
Reply from Maximus
Thanks, Shane. Glad to hear the onboarding process was smooth for you.
A Team Dedicated To Your Results
Amazing medical staff and support.
They pay close attention to your bloodwork and constantly adjust doses up and down, using both quantitative data as well as patient input.
Had a few fulfillment issues along the way, but the Maximus team stepped up and handled my case with great care.
Would absolutely recommend this company to any individuals looking to take their health to new levels, or fasttrack their recovery from significant injuries/lifestyle hiccups.
Date of experience: July 01, 2025
Reply from Maximus
Thank you for this insightful breakdown of your experience Derek.
You've perfectly described our medical philosophy in action: a dynamic approach that combines hard data from your bloodwork with your personal input to refine your protocol.
And when logistical issues happen, our support team's job is to step up with that same level of care and resolve it quickly. We appreciate your strong recommendation and your trust in our process.
although I did not experience the exact…
although I did not experience the exact results I had hoped for their products do work. their customer service is also top notch and always happy to help you out. the dr's are also very helpful and seem sincere in wanting to help you.
Date of experience: June 12, 2025
Reply from Maximus
Joe, thank you for this honest and valuable feedback. We're glad you found our protocols effective and our doctors and service team to be sincere and top-notch.
We know every health journey is different, and results can be personal. That's why building a support system that you can count on, no matter what, is our highest priority. We truly appreciate you recognizing the quality and care of our team.
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Inaccurate Blood Test
I referred my dad to your service and he took your blood test and got his results back. He found out that he could use his insurance through his personal doctor so he re-ran his blood work within a few days of your test. The results were not just off a little but a huge amount.
When he told me this, I decided to test it myself. I went in to get my bloodwork done and the next day I took your "simple" arm poke technique. The results were way off.
I don't think this is a proper way to get your bloodwork done and from my small sample, it's misleading.
Re-think the harm you may be doing to men across this country with this method.
Date of experience: June 24, 2025
Reply from Maximus
Hey Colby - a manager from our team has reached out to you directly to discuss the specifics of your experience and address your concerns.
We want to assure you our lab partner is CLIA certified which means they adhere to strict federal standards for quality and accuracy, ensuring that all test results are reliable and timely.
It's important to recognize that hormone levels are not static; they can naturally fluctuate, sometimes significantly, based on a wide range of factors including the time of day the test was taken, recent diet, sleep quality, and physical activity. Furthermore, it is a known phenomenon in the medical community that comparing results between two different laboratory companies can introduce variances due to differences in equipment and testing methodologies. For this reason, tracking trends over time with a single, consistent testing provider is generally recommended for the most reliable data.
Patient safety and reliable diagnostics are the cornerstones of our service.
Generally good response time from the…
Generally good response time from the team. My Doctor is really good at working with me to support my goals. I am starting to see results
Date of experience: July 01, 2025
Reply from Maximus
It's great to hear that collaborative approach is paying off and you're starting to see real results. Appreciate the positive feedback.
Customer service has been amazing with…
Customer service has been amazing with this company. The process is handled with care and attention to so much detail. I would highly recommend this company.
Date of experience: July 01, 2025
Reply from Maximus
We really appreciate the high recommendation, Randy.
Our team is obsessed with getting the details right and providing amazing, careful service. It's great to hear that's coming through loud and clear. Thank you for your trust.
Reply from Maximus
Thanks for the positive feedback Eric!
Oral TRT is much easier than…
Oral TRT is much easier than injections. (As long as you can eat 30-50g of fats every morning)
Date of experience: June 29, 2025
Reply from Maximus
Thanks for the feedback, Justin. We're glad you're finding the oral form more convenient for you.
Maximus actively assists in a modern efficient safe and secure environment that truly stands out.
I believe they have revitalized this type of segment.
They bring security most importantly. It’s a very secure and safe process.
Top notch customer service. They actively participate and preemptively assist with notifications. When something necessary is needed and promptly when contacted, in every available method (phone/text/email/various methods through the app itself. This is convenient for the user, which brings their customer service to the absolute highest level. Which is worth its weight in gold.
Just seamless structure. The app has amazing devs because everything runs perfectly. They even condensed a portion of the app that used another app to speak with the doctors, now it’s all in one app. Which is obviously convenient and works great.
So far nothing negative.
The only way this could company could be any better is if it was free, that’s clearly not possible.
If you look into the time and care and convenience this offers, there are so many benefits to going to regular doctor.
A regular doctor won’t understand and will not even give you the time of day if you mention testosterone levels or the like.
Point is, even if you only use this company solely to check and see where your at, you are moving in the right direction.
Also the manner in which the blood is drawn is amazing, revolutionary really. The company they use for labs is fast and the results are clear and concise. All questions can be answered with either messages or a face to face zoom type call.
I can’t think of any drawbacks and want to say thank you.
Date of experience: June 29, 2025
Reply from Maximus
Todd, thank you so much for this thoughtful review.
Our team works very hard on all the details you mentioned - from the proactive support and security of the process to making the app a seamless all-in-one experience. It's great to know that our efforts are making a real difference for you.
And you're exactly right about why this all matters. Many people feel let down by the traditional system, and providing a trustworthy, effective, and supportive alternative is the driving force behind everything we do.
Feedback like yours is a huge source of motivation for our entire team. We are truly grateful for your confidence and support.
I literally signed up and told them I…
Update: after being in contact with thier customer service team, I'm changing my review to 3 stars 🌟. The customer service team made it right and refunded my original purchase price. I hope they use this experience to change their website and onboarding process to be much more clear. If you know the patient is on a specific type of medication, your sight should absolutely direct them to where they can get that specific medication...not just give them whatever. 😉
I literally signed up and told them I was currently on 2.5 mg of trizepitide. They conveniently decided to send me semiglutide. After reaching out to support, they tell me they dont offer trizepitide to "new customers". Then why bother asking what meds I'm currently taking. BEWARE DONT GET SCAMMED! LITERALLY OUT ALMOST 400 BUCKS FOR THE WRONG MEDS!! ZERO STARS IF POSSIBLE
Date of experience: June 27, 2025
Reply from Maximus
A manager from our Customer Support department has reached out to address your concerns.
Terrible customer service
1 start for easy sign up but what a disaster working with the provider. I signed up on May 31st, charged $840 for the quarterly program - answered questionaire that I'm currently on 10mg. Took a while for Elation Passport email from them, which I then get a intro message from the provider and that prescription is sent to pharmacy on 6/2, no information about what was ordered. Reached out to support on 6/12 to ask about my meds. Typical answer about them reaching out to provider. Decided to dig through the website and the app on 6/14 and finally found that 2.5mg was ordered for me. I reached out to provider and nothing and reached out to support on 6/16 who reached out to provider and supposedly fixed the issue. Received meds on 6/19 and guess what, it's for 2.5mg/week. Reached out to support and obviously I was sent back to provider. Messaged my provider and a care coordinator was assigned to my message but have not heard from either since. Comes 6/23, Maximus has a new messaging system in their website now so they asked me to message the provider there, guess what? No respond from the provider. 6/26, reached back out to support as provider is clearly ignoring me but oh wait, they have escalated the problem. At this point, they are unwilling to refund me or fix the problem.
Update 2025-07-04:
Good news! After posting my feedback and reaching out via chat and email, their Assistant Customer Success Manager finally got in touch and made things right. They changed my provider and expedited the shipping of my medication.
I'm really grateful we were able to reach a resolution. I’ll continue to monitor how things go over the next few months, but for now, I’m relieved and appreciative of the follow-through.
Date of experience: June 26, 2025
Reply from Maximus
A manager from our Customer Support department has reached out to address your concerns.
The treatment’s going pretty well—no…
The treatment’s going pretty well—no daytime naps, and I’ve got enough energy to work out five days a week and stay busy around the house.
Date of experience: June 26, 2025
Reply from Maximus
That's excellent to hear, Justin. More energy for workouts and daily life instead of naps - that’s not just treatment, that’s reclaiming your day. Keep up the solid progress.
The test kit was easier than it seemed…
The test kit was easier than it seemed due to the excellent video provided. I just messaged with my doctor and I couldn’t be happier.
Date of experience: June 25, 2025
Reply from Maximus
Thanks for sharing this, Brent. That straightforward testing, followed by great doctor communication, is exactly the hassle-free experience we're committed to delivering. We're pleased you're happy with the service.
I have been with this company for at…
I have been with this company for at least two years and I have been completely impressed with not just the product but also the service. Both the testosterone protocol and the blood flow protocol are incredibly effective and life-changing.
Date of experience: June 25, 2025
Reply from Maximus
John, thank you for your feedback and your trust in us for the last two years.
Our mission is to provide effective, life-changing protocols backed by solid service. It's great to hear that's been your experience. We appreciate your long-term loyalty.
Easy and convenient test, immediate improvement.
The at home blood test is fast and convenient. I noticed a difference in days after starting. After several weeks, the belly fat has been melting away. I feel years younger seemingly overnight. I recover quicker from workouts and sex.
Date of experience: June 25, 2025
Reply from Maximus
Excellent results, Alex. Thanks for detailing them.
A fast, convenient process that leads to noticeable changes - from fat loss to quicker recovery and feeling years younger - is a huge win. That's the kind of life-changing transformation we work to deliver.
Great results and reasonably priced
Great results and reasonably priced. Easy to follow program.
Date of experience: June 22, 2025
Reply from Maximus
Thanks for the positive feedback.
Always top tier everything
Always top tier protocols, top tier results, top tier customer service
Date of experience: June 21, 2025
Reply from Maximus
We appreciate the kind words.
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