The Matworks Ltd. Reviews 189

I’m happy I finally got the mats. I thought it would have a deeper pile, but that is okay. Will be installing them today!

Date of experience: June 25, 2025

It was easy to order and the customer service, at first, was very responsive and helpful in customizing my order (5/13).

Let me preface this all by saying that I am a rather patient person when it comes to retail purchases... The order (two custom mats for my RV - they were referred by a member of a FB group I'm in) was supposed to take 2-3 weeks to fulfill the order as it was during a busy period for them. After the third week came and went, I looked into the website to see if there was any activity on my order, nothing. No big deal, I figured they were a little delayed.

On 6/10 I sent an email to CS and got response two days later stating that "the mats were in embroidery and should be shipped out early next week" also that I would receive the tracking soon. Nine days go by (6/19) I sent another email inquiring about the status of the order, no response from CS.

On 6/24 I send a follow up email to the CS email thread I've been working with and a message directly through their website (kinda getting worried at this point), I get a reply later that day with an apology for the delay as the embroidery group was a "bit of a mess" and that "the mats would be shipped out tomorrow" (6/25). Again, I thank them and wait a little longer.

On 6/27 I finally receive the mats (over six weeks later). The mats looked great, have a high-quality texture and I feel that the price was fair. I likely will order from them again and even recommend Matworks based on the quality of their work and basic CS interaction, which was good, just the extended part was a bit messy. The only reason I can't give them a 4- or 5-star rating was the issue with it taking more than double the time to get the mats done and shipped my way.

Date of experience: June 25, 2025

Date of experience: June 25, 2025

I've been a longtime client of Matworks and am ALWAYS happy with our orders. Communication, product quality, and pricing, are all on point.
Thank you!
H2O Yachtwear, LLC

Date of experience: June 23, 2025

Great product and delivered in a timely fashion.
Trump tariffs will kill your Canadian orders.

Date of experience: May 29, 2025

Amanda in Customer Service was very helpful and responsive to our needs!

Date of experience: June 03, 2025

Sent in template. Carpet was close, however missed a hole, one hole was not in correct spot, and a place where the carpet was supposed to be split to allow for the floor compartment door to open was not done. Carpet looks great, and backing is better than original black. Bought a tool to install the snaps, and worth every penny.

Date of experience: May 30, 2025

FANTASTIC customer service! They worked with us on various samples and LOTS of questions. The delivered product looks and fits great!

Date of experience: May 28, 2025

I sent in my template and in a short time I had my new carpet in hand. It is a high quality carpet that to be honest, is nice than the original carpet.

Date of experience: March 26, 2025

The customer service team was delightful to work with. I ordered a replacement set of carpet for my 2011 246 Chapparral. the fit was perfect. Small issue with a few of the carpet fibers that Andrea made a note in my file, if I have any issues, they will take care of the carpet. Highly recommend this company.

Date of experience: May 29, 2025

Carpet looks great and fits perfectly

Date of experience: May 28, 2025

Outstanding quality, service, and price. Made carpet templates for our 2006 Regal (inside and out). The finished Duraweave fit perfectly. Andrea has been fantastic...excellent recommendations, quick responses, makes sure everything is perfect....thank you Andrea and the entire Matworks crew. Highly recommend for all who are looking to add or replace carpet on your boat.

Date of experience: May 22, 2025

The color reflects more Blue than Gray and the front section has a hole for a table stand which I don't have. Knowing this I would have ordered the Off White or Light Beige. Can this be changed?

Date of experience: April 29, 2025

Refreshing to deal with a company that actually gets back to you, sent a template and plan on ordering from ya’all

Date of experience: April 25, 2025

Perfect fit! Fabrication timeline was spot on.

Date of experience: April 29, 2025

GREAT PRODUCT! GREAT SERVICE! GREAT EMPLOYEES! FAST!!!

Date of experience: April 29, 2025

Andrea in customer service worked hard to get the product to me before we were leaving on vacation. This is hard to find anymore. The custom rv floor mats are very nice and a fair price.

Date of experience: April 28, 2025

Great support with order/quote, timely delivery, Quality product !

Date of experience: April 25, 2025

Everyone that answers the phone is polite, helpful, and most importantly cheerful! And oh yes, the product is always GREAT!

Date of experience: April 25, 2025

Customer services were very helpful. Delivered to me in the UK.

Date of experience: March 28, 2025