Matthew Mercury Watches Reviews 96

Gift for my husband and he loves it

Date of experience: June 11, 2025

I purchased the Double Kings Set in late March. Prior to my purchase I had a number of questions about the watches and bundles. Matthew Mercury Watches customer service was extraordinarily responsive, courteous and informative in our email exchanges. Before placing my order I was aware shipping might take up to 30 business days. When my set did not ship within that time frame I contacted customer service to inquire as to the status of my order. Once again, Matthew Mercury Watches customer service was 100% engaged and helpful. Unfortunately, there seemed to be shipping issues which were out of their control, which created a significant delay in final delivery, but they maintained courteous communication with updates throughout. When I received my watches I was thrilled... The Dan W Blue Rubber and Yellow Spider which I received were just as beautiful as I had hoped. (Subsituting the Black Spider for the Yellow Spider was part of my pre-order communication with customer service.) The watches are stunning! The pushpins and crown have a quality feel and the polish to the case is perfect. The contour of the case and feel of the quick-release straps make the watches extremely comfortable. After wearing them a couple times I purchased an additional (white) strap which I plan on pairing with the white-faced Dan W for special occassions. While the delay in receiving my watches was frustrating the quality of the watches once received and engagement of Matthew Mercury Watches customer service made my purchase experience positive in the end. I highly recommend Matthew Mercury Watches for the quality of their products and, most especially, for the quality of their customer service.

Date of experience: June 23, 2025

I am not a big review writer but when you have customer service as good as the one I just had, I needed to write. I was having trouble installing a rubber strap I purchased. The customer service representative I was dealing with was named Mike. To say that he could not do enough to find a solution is the understatement of the year! He was fantastic and told him that his quick, professional, and solution oriented response has made a customer for life. This on top of the watch being beautiful! Highly recommend!

Date of experience: June 24, 2025

My experience was positive because I felt your presence and the willing to be by my side throughput the purchasing process until the product was delivered.

Date of experience: June 04, 2025

I was getting messages that my watch was shipping but when I went to the tracking app, there was no information. Sent an email and got a quick response that they were working on the transit of the watch, and within a few days later it arrived. Great communication!

Date of experience: May 27, 2025

Customer service was quick to work with me. The watch is well made and beautiful. I ordered it Thursday morning and got it Saturday afternoon. Absolutely nothing to complain about. I'll look for me second MM soon

Date of experience: June 12, 2025

Customer service is very, very good. I am pleased with how willing they are to work with you and ensure customer satisfaction.

Date of experience: June 03, 2025

Received exactly as displayed on website. Perfect!

Date of experience: May 31, 2025

I bought the Dan W Anniversary watch from Matthew Mercury as a wedding morning gift for my partner, and the experience has been outstanding. Communication was excellent, warm, responsive, and thoughtful. They even included some generous extra gifts, which made it feel all the more special.

The watch itself is beautifully designed and truly timeless. You can tell it’s made with care and attention to detail. Matthew Mercury is a reliable, genuine company, and I couldn't be happier with both the product and the service. Highly recommended!

Date of experience: April 10, 2025

Shipping process is not up to date. 48 hrs later and still no shipping info other than tracking saying order received. This was all completed on a business day.

Date of experience: May 23, 2025

The watch is pretty nice. The communication, especially regarding shipping lacks a lot.

Date of experience: May 15, 2025

Purchased the Dan W - Rubber Blue for my upcoming wedding. It arrived today, 2 weeks after ordering. Absolutely beautiful watch.

Also, the customer service was fantastic. I emailed to check if my watch would be delivered on time, as the website and email stated that delivery can take up to 30 days with pre-orders. They responded very quickly and couldn’t do enough.

My first order from Matthew Mercury Watches. I have a feeling it won’t be my last.

Date of experience: May 13, 2025

Love the product , styling , quality and customer service is excellent highly recommend

Date of experience: April 28, 2025

Magnum gold is a masterpiece. Love everything about this watch. It was worth the pre-order wait.

Date of experience: April 10, 2025

Love my anniversary watch

This watch is even better in person! Watch is really well done, and the gold details make it stand out. Looks beautiful, feels amazing, and gets compliments all the time. Pre-order took a bit, but honestly, it was worth it. Super happy with my purchase!

Date of experience: April 05, 2025

Love the styling of this timepiece. White face and blue rubber strap = gorgeous. It’s quickling becoming a favourite of mine.

Date of experience: April 20, 2025

Classic. Elegant timepiece and well crafted.

Date of experience: March 12, 2025

Super happy with my new watch! Finally a brand that delivers a seamless luxury experience online.

Date of experience: September 01, 2024

delivering within 10 days, everything perfect. Watch looks great. Support ( chat ) is amazing, had a question about adjusting the big second hand, got the answer within second and the problem is solved. Great experience over all.
The brown leather strap looks on the pictures bit better then in reality, and the blue rubber strap is slightly darker then on the pictures, but very nice.

Date of experience: April 26, 2024

Top notch customer support from Matthew Mercury. I had some user error issues setting the watch up, but was able to instantly chat with a rep (after normal business hours). I also had a broken pin on the strap which they were quick to send a replacement and even offered a gift for the trouble. Great first impression. Thanks!

Date of experience: March 25, 2024