Matsato Reviews 6,061

TrustScore 4 out of 5

4.2

Companies on Trustpilot can’t offer incentives or pay to hide any reviews.

Review summary

Reviewers had a great experience with this company. Customers are impressed with the product quality and sharpness, highlighting its effectiveness in various kitchen tasks. People find the knives comfortable to use, well-balanced, and aesthetically pleasing, with some noting the thoughtful packaging. Consumers also appreciate the fast shipping. However, some reviewers report issues with the delivery service, citing instances of non-delivery and damage during transit. A few customers express concerns about the sharpness of the knives, while others mention difficulties in contacting customer service and address order-related issues. Some people report about the aggressive upselling strategies.

Based on reviews, created with AI

See what reviewers are saying

Rated 5 out of 5 stars
Verified

Your advertising is very slick and presents your product in a very positive way. Appeals to your target audience. Real men and not pusseys . I can related to the Aussie in blue singlet, half pissed ,... See more

Company replied

Rated 5 out of 5 stars

I saw the product advertised on YouTube and thought I would give it a try because of the price. When I got the knives, I was amazed at how well packaged they were and most importantly how well they cu... See more

Company replied

Rated 2 out of 5 stars

Do you guys get your employees to write a review? Because there is no way this knife is even better than my butter knife 2 weeks old an I'm hmm how to put this " squashing tomatoes with a fist, "bumme... See more

Company replied

Rated 5 out of 5 stars
Verified

The whole purchase process was simple and without any problems. The finished article does exactly as advertised. In fact the knife is better than expected and definitely worth the asking price.. I wou... See more

Company replied


Company details

  1. #5 of 6 best companies in Knife Store
  2. #26 of 39 best companies in Kitchen Supply Store

About Matsato

Written by the company

CONQUER EVERY KITCHEN CHALLENGE

The art of cooking is boundless - whether you're making a quick snack or crafting a gourmet meal for friends. Matsato adapts to every task, delivering precision and unmatched sharpness in every slice, making sure you’re equipped to handle any culinary challenge with ease.

Crafted with precision and a laser-carved index finger hole for superior control. Matsato’s blade is made from high-quality stainless steel, ensuring sharpness and durability for years to come. The premium beech wood handle offers unmatched comfort and security, providing the most comfortable grip possible.


Proven Wear Resistance

Enhanced Blade Sharpness

Crafted With Precision

Improved Stability & Cutting
Experience


MATSATO: PRECISION IN EVERY SLICE

Tired of dull blades and uneven cutting? Matsato let’s you control the thickness of every slice effortlessly, without tiring your hand, for a perfect cut every time. The knife is made by combining Japanese knife making traditions and modern approach.


DON’T SETTLE FOR LESS

The market is flooded with cheap Matsato imitations that can’t match the quality and precision of the original. Choose the authentic, ice-hardened Matsato knife that maintains sharpness in the long haul. You can find it on their Official website.

GET THE ORIGINAL MATSATO KNIFE HERE

Useful Links

Shop Matsato Now Track Your Order FAQ Contact Us

Contact info

4.2

Great

TrustScore 4 out of 5

6K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours


Rated 5 out of 5 stars
Verified

The knife is the best tool I have ever…

The knife is the best tool I have ever purchased for my kitchen will be ordering the rest of your products to finish the set! Thank you 😁

Date of experience: July 06, 2025

Matsato logo

Reply from Matsato

Hello Lazelle,

Thank you so much for your wonderful review. We are delighted to hear that you are enjoying your new knife and that it has made such a great addition to your kitchen. We truly appreciate your support and look forward to helping you complete your set with more of our products.

If you have any questions or need assistance with your next order, please feel free to reach out to us at https://support.matsato.com. Thank you again for choosing Matsato.

Best regards,
Matsato Support Team

Rated 5 out of 5 stars
Verified

It is very sharp

It is very sharp. To keep it sharp I keep it in it's original case on top of the kitchen bench where it gets used every night.

Date of experience: June 29, 2025

Matsato logo

Reply from Matsato

Hello John,

Thank you for taking the time to leave us a 5-star review. We are delighted to hear that you find your product very sharp and that it is serving you well in your daily kitchen routine. Keeping it in its original case is a great way to maintain its sharpness.

If you ever have any questions about maintenance or care, please feel free to reach out to us at https://support.matsato.com. We appreciate your support and look forward to serving you again.

Best regards,
Matsato Support Team

Rated 1 out of 5 stars
Verified

The knife is not very sharp

The knife is not very sharp. Very disappointing. And if it's so important to sheath the knife, why wasn't one provided?

Date of experience: June 28, 2025

Matsato logo

Reply from Matsato

Hello Susan,

We are sorry to hear that you are disappointed with the sharpness of the knife and the lack of a sheath. We understand how important quality and safety are for our customers, and we sincerely apologize for any inconvenience this may have caused.

We are currently looking into your case to better understand what happened and to find an appropriate solution. One of our support team members will reach out to you directly to address your concerns.

Thank you for bringing this to our attention and giving us the opportunity to make things right. If you have any additional information in the meantime, please contact us at https://support.matsato.com.

Matsato Support Team

Rated 5 out of 5 stars

Masato knives essentially the best…

Masato knives essentially the best tools in your kitchen.

Date of experience: June 19, 2025

Matsato logo

Reply from Matsato

Hello ALLAN Wilson,

Thank you for your fantastic review and for sharing your positive experience with Matsato knives. We are thrilled to hear that you consider them the best tools in your kitchen. If you ever have any questions or need assistance, please feel free to reach out to us at https://support.matsato.com.

Matsato Support Team

Rated 5 out of 5 stars
Verified

Knife is made in China was somewhat disappointing

Easy to follow the prompts for purchase
Fast delivery
Good product

Date of experience: July 06, 2025

Matsato logo

Reply from Matsato

Hello Chriistian,

Thank you very much for your positive review. We are pleased to hear that you found the purchasing process easy, the delivery fast, and the product satisfactory. Your feedback motivates us to continue providing great service and quality.

If you ever need assistance or have any questions, please don't hesitate to reach out to our support team at https://support.matsato.com.

Thank you for choosing Matsato.

Best regards,
Matsato Support Team

Rated 5 out of 5 stars
Verified

Its a great knife I have just realized…

Its a great knife I have just realized that I should have bye 2. Well done.

Date of experience: July 05, 2025

Matsato logo

Reply from Matsato

Hello Carmelo,

Thank you so much for your wonderful review and your kind words. We are delighted to hear that you are enjoying your knife! If you decide to add a second one to your collection, please do not hesitate to reach out—we would be happy to assist you with your next purchase.

If you have any questions or need further assistance, you can contact our team at https://support.matsato.com.

Thank you again for choosing Matsato.

Best regards,
Matsato Support Team

Rated 4 out of 5 stars
Verified

Arrived quick.bloody sharp

Date of experience: June 29, 2025

Matsato logo

Reply from Matsato

Hello Jarred,

Thank you for taking the time to leave us a review. We are glad to hear your order arrived quickly and appreciate your feedback. It is great to know the sharpness met your expectations, but if you have any further comments or suggestions for improvement, please feel free to let us know.

Should you need any assistance or have any questions, our support team is always here to help at https://support.matsato.com.

Thank you for choosing Matsato.

Best regards,
Matsato Support Team

Rated 5 out of 5 stars
Verified

Mrs Stone

No othe comments at this time.

Date of experience: July 04, 2025

Matsato logo

Reply from Matsato

Hello Eartha,

Thank you very much for your 5-star review. We appreciate you taking the time to rate your experience with Matsato. If you have any comments or feedback in the future, please do not hesitate to reach out to us at https://support.matsato.com.

Thank you for choosing Matsato.

Matsato Support Team

Rated 5 out of 5 stars
Verified

Just love it

Just love it. I want 2 more one for the house one for camping

Date of experience: June 29, 2025

Matsato logo

Reply from Matsato

Hello Coral,

Thank you so much for your wonderful review! We're delighted to hear that you love your purchase and are considering getting more for your home and camping trips. If you need any assistance placing another order or have any questions about our products, please feel free to reach out to us at https://support.matsato.com. We’re always here to help.

Thank you for choosing Matsato.

Best regards,
Matsato Support Team

Rated 5 out of 5 stars

Quick delivery

Very quick an neatly packaged delivery and friendly courier I use the box to store my knife :)

Date of experience: June 26, 2025

Matsato logo

Reply from Matsato

Hello Ellen,

Thank you for your wonderful feedback. We’re delighted to hear that your delivery arrived quickly and neatly packaged, and that you found our courier friendly. It’s great to know that the box is coming in handy for storing your knife.

If you ever need any assistance or have questions, feel free to reach out to us at https://support.matsato.com.

Matsato Support Team

Rated 2 out of 5 stars
Verified

I wanted holsters and not boxed

I wanted holsters and not boxed

Date of experience: July 06, 2025

Matsato logo

Reply from Matsato

Hello David,

We apologize for any inconvenience caused by receiving boxed items instead of holsters as you expected.

Our team is committed to resolving your case and making things right. Please note that, to minimize waiting time for our customers, we process and ship orders as quickly as possible. Once payment is confirmed, our automated system immediately prepares and dispatches your package, which means we cannot modify or cancel orders after processing has begun.

Rest assured, we are currently investigating your case and will work towards the best possible solution for you. If you have additional details or questions, please contact us directly at https://support.matsato.com.

Thank you for your feedback and patience.

Matsato Support Team

Rated 5 out of 5 stars
Verified

Yes great best kitchen kife i have…

Yes great best kitchen kife i have bought three two for myself one for family

Date of experience: July 04, 2025

Matsato logo

Reply from Matsato

Hello Sam,

Thank you for your fantastic review and for your continued support. We are thrilled to hear that you are enjoying your Matsato kitchen knives so much that you purchased more for yourself and your family. Your satisfaction means a lot to us, and we appreciate you taking the time to share your experience.

If you ever have any questions or need assistance, please don't hesitate to contact us at https://support.matsato.com.

Thank you again for choosing Matsato.

Best regards,
Matsato Support Team

Rated 5 out of 5 stars
Verified

good.

good, Great, On Time, quality

Date of experience: July 05, 2025

Matsato logo

Reply from Matsato

Hello STEVEN,

Thank you so much for your positive feedback and 5-star review. We are delighted to hear that you found our service good, great, on time, and of high quality. Your satisfaction is our top priority and your kind words motivate us to keep up the good work.

If you ever need any support or have further feedback, please feel free to reach out to us at https://support.matsato.com.

Thank you again for choosing Matsato.

Best regards,
Matsato Support Team

Rated 5 out of 5 stars
Verified

Great looking knife.

I can not answer this as have not used the knife yet

Date of experience: July 06, 2025

Matsato logo

Reply from Matsato

Hello Jon,

Thank you for taking the time to leave a review, even though you have not yet had the opportunity to use your knife. We appreciate your feedback and hope that once you have tried the product, you will be satisfied with its performance. If you have any questions or need assistance in the future, please do not hesitate to reach out to us at https://support.matsato.com.

Thank you for choosing Matsato.

Matsato Support Team

Rated 5 out of 5 stars
Verified

Love the knife and it arrived quickly.

Date of experience: June 29, 2025

Matsato logo

Reply from Matsato

Hello,

Thank you so much for your kind words and for taking the time to leave us a 5-star review. We're delighted to hear you love the knife and that it arrived quickly.

If you have any further questions or need assistance in the future, please don't hesitate to reach out to us at https://support.matsato.com.

Thank you for choosing Matsato.

Matsato Support Team

Rated 4 out of 5 stars
Verified

The service was great

The service was great. Purchased this Mastato knife on FB. I have never had a sharper knife than this before.

Date of experience: July 06, 2025

Matsato logo

Reply from Matsato

Hello Desiree,

Thank you for taking the time to share your feedback and for your kind words about our service. We are delighted to hear that you are enjoying your new Matsato knife and that it has impressed you with its sharpness.

If you have any questions or need further assistance, please feel free to reach out to us at https://support.matsato.com. We truly appreciate your support and hope you continue to enjoy your Matsato knife.

Best regards,
Matsato Support Team

Rated 5 out of 5 stars
Verified

Great, kept one and gave one to my brother!

Great, kept one and gave one to my brother! He called and told it cuts the ribs like cutting butter.

Date of experience: June 29, 2025

Matsato logo

Reply from Matsato

Hello Kenneth,

Thank you so much for your wonderful review. We are thrilled to hear that you are enjoying your purchase and that your brother is also impressed with how well it works, especially on ribs. Your feedback means a lot to us.

If you have any questions or need further assistance in the future, please feel free to reach out to us at https://support.matsato.com.

Thank you for choosing Matsato.

Best regards,
Matsato Support Team

Rated 5 out of 5 stars
Verified

Delivered promptly

Delivered promptly, great product

Date of experience: July 05, 2025

Matsato logo

Reply from Matsato

Hello Adrian,

Thank you so much for your kind words and your 5 star review. We are delighted to hear that your order was delivered promptly and that you are pleased with your Matsato product. Your satisfaction means a lot to us.

If you have any further questions or need assistance in the future, please do not hesitate to reach out at https://support.matsato.com.

Thank you for choosing Matsato.

Best regards,
Matsato Support Team

Rated 5 out of 5 stars
Verified

You see a lot of different…

You see a lot of different advertisements for knives daily and it’s difficult to figure out which one to pick. But after seeing your ad over and over again, I was convinced to try it. I just got it a few days ago, but I’m very impressed so far. It’s making me think I need to get a couple more that you offer.

Date of experience: June 29, 2025

Matsato logo

Reply from Matsato

Hello Tony,

Thank you for taking the time to leave us such a positive review. We are delighted to hear that you are impressed with your new knife and that our advertisements helped you make a confident choice. Your satisfaction is very important to us, and it’s wonderful to know you are considering adding more of our products to your collection.

If you have any questions or need assistance in choosing additional items, please don’t hesitate to reach out through our customer service at https://support.matsato.com. We look forward to serving you again.

Thank you for choosing Matsato.

Matsato Support Team

Rated 5 out of 5 stars
Verified

great knife

great knife , no hassle delivery

Date of experience: June 26, 2025

Matsato logo

Reply from Matsato

Hello Rich,

Thank you very much for your positive feedback and 5-star review. We are delighted to hear that you are happy with your knife and that the delivery process was smooth and hassle-free.

If you ever have any questions or need further assistance, please don't hesitate to reach out to us at https://support.matsato.com.

Thank you for choosing Matsato.

Best regards,
Matsato Support Team

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