They deleted my review. Edit from their website! Not trustpilot. I came to trustpilot so they couldn't delete it. So i wonder how many other reviews on their site have been deleted. Anyway the... See more
Company replied
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They deleted my review. Edit from their website! Not trustpilot. I came to trustpilot so they couldn't delete it. So i wonder how many other reviews on their site have been deleted. Anyway the... See more
Company replied
Quick delivery, great size range, fantastic quality items!! I wear my See You In Hell bomber constantly at the moment (cosy, waterproof queen) Honestly every time something new drops I'm straight i... See more
This is the alt brand worth spending your money on, the clothes are nice quality and wash well, they seem to care about what they make and aren’t just churning out fast fashion! I have met them at a t... See more
PHENOMENAL experience from start to finish. Incredible, attentive, kind customer service who truly went above and beyond. The garms I received are unbelievable quality, and so worth the money. My ord... See more
Replied to 100% of negative reviews
Typically replies within 24 hours
Love the long sleeve t shirt i bought, good quality. I would love to buy more items but almost everything on their website is out of stock and says "restocking soon" it has been like this for a while. I hope they update items soon so I can purchase more in the future.
Date of experience: May 02, 2025
When customer support is as good as this it's worth raving about. The staff at MW were very quick to respond to my inquiry and got me sorted out the same day.
5/5
Date of experience: April 16, 2025
PHENOMENAL experience from start to finish. Incredible, attentive, kind customer service who truly went above and beyond. The garms I received are unbelievable quality, and so worth the money. My order also came shockingly quickly, despite not upgrading my shipping.
Especially in a cost of living crisis, it's really reassuring knowing your hard earned money is going to such a wonderful small business who clearly value delivering extremely high-quality fashion, and world-class customer service. I would buy out the whole store if I could (and likely will, over time, haha!). I genuinely cannot recommend enough - definitely my new favourite clothes store. Thank you so much, MW Team - many places could learn a lot from their phenomenal example of how to do business <3
Date of experience: March 10, 2025
This was my first purchase from Mary Wyatt, and I couldn’t be happier! The delivery was smooth and timely, and the quality of the items completely exceeded my expectations. The clothes are on the pricey side, yes, but they feel sturdy and well-made, unlike what you sometimes get with other alternative brands.
Customer service was also amazing—super friendly and quick to respond. Mary Wyatt has definitely gained a new customer, and I can't wait for my next order. Highly recommended!
Date of experience: November 11, 2024
Quick delivery, great size range, fantastic quality items!! I wear my See You In Hell bomber constantly at the moment (cosy, waterproof queen)
Honestly every time something new drops I'm straight in for the purchase!! Always a fab shopping experience!!!
Date of experience: August 16, 2024
Been shopping with Mary Wyatt longer than I can remember and 90% off my wardrobe is made up of their clothing. My recent haul of their leather collection was probably the best ever faux leather.
I have key items that I wear to death and they have been washed 100s of times and are still holding up perfectly. The quality is nothing short of amazing.
The jackets can feel a little expensive but they are worth every penny. I have one that is almost three years old now and it’s still like new.
Follow the wash instructions they give you and your purchases will last ages!!!
Date of experience: September 13, 2024
I’ve been shopping with Mary Wyatt for years now and genuinely believe they’re the best alternative brand available in the UK - their items are stunning and fit me like a glove every time. I’m a plus size girl so online clothes shopping can be frustrating, but I find Mary Wyatt clothes are always consistent and true to size (some are oversized but this is always clearly stated in the item description). Fabric quality is great and I’m confident most of their pieces will last me for years. I also love that they’re female-owned and run. Finally, their customer service is incredible - I’ve only ever had minor issues (I must have purchased over 30 items by now) and they got resolved immediately every time. Big fan!
Date of experience: October 09, 2024
This is the alt brand worth spending your money on, the clothes are nice quality and wash well, they seem to care about what they make and aren’t just churning out fast fashion! I have met them at a tattoo convention and you can tell they really care about their customers, always so nice helpful and go above on beyond to help when you email or message on IG too. Thanks for making my fav clothes MW 🖤
Date of experience: February 24, 2024
pretty items, scammy customer service when you have a problem
Date of experience: February 12, 2024
Reply from Mary Wyatt
Obsessed with this company, I’ve been buying clothes from them since around 2018 and most of my wardrobe is their stuff! The quality is incredible, the range is brilliant and although it is a little more expensive than brands like ASOS etc, you’re getting your money’s worth.
Date of experience: September 12, 2024
Reply from Mary Wyatt
Mary Wyatt is the GOAT when it comes to alternative and subculture clothing! 🐐
This is hands down my all time favourite brand, while it definitely is on the pricey side, you get what you pay for. Every single piece of clothing I own is top quality and lasts!
The perfect blend of fashion, subculture and design, this brand truly knows what they’re doing!
I recently purchased the Appleskin harness belt, which is essentially a 2-1 kind of situation and omg… was BLOWN AWAY! Not only by the quality, but by the attention to detail when packing the order, it came perfectly protected.
Thanks for being a top brand
Date of experience: April 03, 2024
Reply from Mary Wyatt
I was going to review the product but it's no longer on the website. I purchased a baseball hat from them last year but the embroidered design is not central at all. I was going to post a photo below but no option for that? I have so many hats so only just wore it and when I looked in the mirror and I couldn't believe how it passed the checks to sell it. It cost me £30+ which i thought was already a little steep but I liked the desing so went for it. Wish I never now... I don't really like to wear it because it looks so cheap with how the embroidery was done!
Date of experience: March 18, 2024
The most beautiful clothes and amazing quality! Also excellent customer service, I couldn’t recommend them more!!!
Date of experience: January 04, 2024
Honestly, the products have never disappointed me - quality and style are stunning. The customer service is some of the best I have ever gotten from a company.
Date of experience: November 30, 2023
Reply from Mary Wyatt
They deleted my review. Edit from their website! Not trustpilot. I came to trustpilot so they couldn't delete it.
So i wonder how many other reviews on their site have been deleted.
Anyway the dress was very poor quality, not what im used too from mary wyat and i was disappointed in the fit/fabric/stitching. For £70 i dont expect poor quality.
Date of experience: December 08, 2023
Reply from Mary Wyatt
always fantastic quality and really speedy delivery. brilliant customer service, thank you!
Date of experience: April 29, 2023
Reply from Mary Wyatt
I'm sad I only discovered MW last year! I ordered one of their gorgeous belts and pair of trousers. Beautiful quality and fast delivery. Can't wait to see what new pieces come out this year!
Date of experience: January 04, 2023
Reply from Mary Wyatt
Love everything about this shop - carefully curated designs, the eco conscious, locally made (UK) by a small business, that is female owned.
I have several pieces, and they do last well, I am yet to be disappointed in anything.
I noticed that I tend to pick their garments from my wardrobe the most and plan to buy much more in future.
Also pricing is reasonable, considering it is a designer clothing that is oftentimes made from certified organic materials.
A big fan, in one word 🖤
Date of experience: August 25, 2022
I absolutely love Mary Wyatt. Everthing, from sizing, to quality and customer service is top-notch. They are always available to answer any question about their garments, and they are setting an example for all other goth brands by producing everything sustainably in a world of fast fashion and textile pollution. I have placed a lot of orders with them already won't stop anytime soon <3
Date of experience: April 11, 2022
Best company I've ever dealt with, friendly, efficient and beautiful quality products, they never disappoint and a d the absolute sweetest
Date of experience: December 16, 2021
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