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Review summary

Reviewers overwhelmingly had a great experience with this company. Customers are pleased with the prices, often describing them as unbeatable and fantastic. Consumers also appreciate the fast delivery service and the careful packaging used for shipping. Many people express their intention to purchase again, highlighting their satisfaction with the overall experience. Consumers also praise the company's customer service, noting its responsiveness and helpfulness in resolving issues. People appreciate the authenticity and quality of the products, particularly the fragrances. While some reviewers mention occasional issues with shipping times or order fulfillment, they generally agree that the company is dedicated to resolving these problems and ensuring customer satisfaction.

Based on reviews, created with AI

See what reviewers are saying

Rated 5 out of 5 stars
Verified

Fast shipping and an amazing deal. Awesome company and I feel like I can trust them to buy my fragrances. Fragrance came well packaged and still smelling fresh. Communication emails were sent for ship... See more

Company replied

Rated 5 out of 5 stars
Verified

The packaging was great and the communication, as well, was great. But the pricing for their fragrances was something that others can’t beat. And I wouldn’t hesitate to purchase again. Keeping it r... See more

Company replied

Rated 5 out of 5 stars

This was my first time ordering from Maple Prime, and I’m happy to say it was a great experience. I purchased Guerlain L’Homme Idéal 2024, and not only is the cologne 100% authentic, but the price was... See more

Company replied

Rated 1 out of 5 stars

I ordered Lalique Parfum, when it came, I opened the bottle and NO NO SCENT at all, I contacted Maple for a refund and they said the batch was fine, well that told me it is not the real Lalique Par... See more

Company replied


Company details

  1. #24 of 29 best companies in Cosmetics and Perfumes Supplier

Written by the company

Welcome to Maple Prime - a one-stop-shop for discount cosmetics, original perfumes and colognes at attractive prices. Maple Prime was launched with the goal of becoming America’s No.1 perfume and fragrances e-commerce store, and the home of discount cosmetics online. Choose from our enormous selection of fragrances, cosmetics, as well as skincare, haircare, and nail care products. Our fantastic range includes both men and women’s fragrances and body care products. In addition, we stock a full selection of deodorants, shampoos, hair treatments, and styling products, and much, much more.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

78 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 80% of negative reviews

Typically replies within 1 month


Rated 5 out of 5 stars
Verified

Fast shipping and an amazing deal

Fast shipping and an amazing deal. Awesome company and I feel like I can trust them to buy my fragrances. Fragrance came well packaged and still smelling fresh. Communication emails were sent for shipping. All in all a great experience!

Date of experience: June 16, 2025

Maple Prime logo

Reply from Maple Prime

hank you so much for the amazing review! We're so glad to hear everything from the shipping to the packaging and communication met your expectations. It means a lot to know you trust us — we truly appreciate your support and look forward to serving you again!

Rated 5 out of 5 stars
Verified

Good fragrance spot

Great place to get some fragrances for a great price. Tester purchased. Legit and highly recommended.

Date of experience: June 19, 2025

Maple Prime logo

Reply from Maple Prime

Thank you for the great review! We're so glad you were happy with your purchase and appreciate the recommendation. It means a lot to us!

Rated 5 out of 5 stars
Verified

5☆ for wonderful product and excellent customer service

I gave a 5☆ review because the product was amazing, the customer service was responsive, and it was overall a great buy. Since I feel an obligation to be as accurate as I can be, the only thing that was a little frustrating was shipping time. I will take the blame for not reading thoroughly at the time of purchase where the item was gonna take more time than usual. My expectations where it would take a little over a week to be delivered. However, if I had read more carefully, I would have seen that it specified that the item would take longer. The Vibrato Cologne was well worth the wait and at the best price so I am very happy with my purchase. Thank You maple prime.

Date of experience: June 16, 2025

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Reply from Maple Prime

Thank you so much for the thoughtful and detailed review! We're thrilled to hear you loved the Sospiro Vibrato and had a great experience with our customer service. We understand how important clear shipping expectations are, and we truly appreciate your understanding regarding the processing time. We're so glad to hear the fragrance was worth the wait and that you're happy with your purchase. Thank you again for your trust and support — it means a lot to us!

Rated 5 out of 5 stars
Verified

Vibrato!

The packaging was great and the communication, as well, was great. But the pricing for their fragrances was something that others can’t beat. And I wouldn’t hesitate to purchase again. Keeping it real, though, my only critique is they take a while to get your stuff shipped out, but I’d say order with confidence, sit back, and don’t worry…it’ll arrive safe and sound.

Date of experience: June 16, 2025

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Reply from Maple Prime

Thank you so much for your thoughtful review! We're glad to hear you were happy with the packaging, communication, and unbeatable pricing. We truly appreciate your honesty and feedback about the shipping time — we're always working to improve. Thanks again for your trust and support, and we look forward to serving you again soon!

Rated 5 out of 5 stars
Verified

Great price

Great price, and great customer service 👍

Date of experience: June 16, 2025

Maple Prime logo

Reply from Maple Prime

Thank you for your review! We're so happy to hear you were pleased with the price and our customer service. We really appreciate your support!

Rated 5 out of 5 stars
Verified

Order from Toronto

Order from Toronto, arrived on time and great price! Will use again

Date of experience: June 16, 2025

Maple Prime logo

Reply from Maple Prime

Thanks so much for your review! We're glad your order arrived on time and that you were happy with the price. Looking forward to serving you again soon!

Rated 5 out of 5 stars

Great Seller A+++

This was my first time ordering from Maple Prime, and I’m happy to say it was a great experience. I purchased Guerlain L’Homme Idéal 2024, and not only is the cologne 100% authentic, but the price was also one of the best I could find online. Shipping was fast, although the initial “label created” message had me a bit nervous at first about the legitimacy of the site - but I can confidently say now, Maple Prime is legit. The fragrance arrived on time and made the perfect birthday gift. Thank you to the Maple Prime team A+++

Date of experience: June 27, 2025

Maple Prime logo

Reply from Maple Prime

Thank you so much for your kind words and thoughtful review! We're thrilled to hear your first experience with Maple Prime was a great one and that the fragrance made the perfect birthday gift. We're glad we could earn your trust and deliver both quality and value. A big thank you from our whole team — we hope to see you again soon!

Rated 5 out of 5 stars
Verified

good vibrato

good delivery time and vibrato was fire

Date of experience: June 18, 2025

Maple Prime logo

Reply from Maple Prime

Thanks for the great feedback! We're so happy to hear the delivery was speedy and that you loved the Sospiro Vibrato. We appreciate you!

Rated 5 out of 5 stars
Verified

Fast Shipping and Great Price

The shipping was very fast and the packaging was good. The item was at the best price also compared to other places. Will definitely shop here again!

Date of experience: June 09, 2025

Maple Prime logo

Reply from Maple Prime

Thank you so much for your review! We're thrilled to hear you were happy with the fast shipping, packaging, and pricing. We look forward to having you shop with us again!

Rated 5 out of 5 stars
Verified

Great

Fast shipping

Date of experience: May 23, 2025

Maple Prime logo

Reply from Maple Prime

Thank you for your review! We're happy to hear your order arrived quickly!

Rated 5 out of 5 stars

I purchased my fourth bottle of perfume…

I purchased my fourth bottle of perfume from maple prime company. Very happy with product and authenticity of perfume.
Excellent price and looking forward to purchase new one in near future.
Thank you so much to fast response to my question and particularly refund of my purchase.
Good people to deal with

Date of experience: June 07, 2025

Maple Prime logo

Reply from Maple Prime

Hi Ali,
We appreciate your kind words and loyalty, and we look forward to continuing to serve you with our five-star experience!

Rated 1 out of 5 stars

I ordered Lalique Parfum

I ordered Lalique Parfum, when it came, I opened the bottle and NO NO SCENT at all, I contacted Maple for a refund and they said the batch was fine, well that told me it is not the real Lalique Parfum. They refused to refund my money and didn't even ask for me to send back to examine. I will never recommend Maple Prime for anything.
Be very careful they are not selling real parfum these are knock offs.
WP Oak Brook,IL.

Date of experience: May 29, 2025

Maple Prime logo

Reply from Maple Prime

Hi Wanda,

I’m sorry to hear about your negative experience with the Lalique Parfum. We have issued a full refund and are currently investigating the issue, as we are committed to only selling authentic perfumes.

We hope to serve you better in the future.

Rated 4 out of 5 stars

Solid discounter

Okay,so ive had some issue in the past but their customer service was able to work them out so all is well they are solid and customer service is pretty decent !

Date of experience: April 11, 2025

Maple Prime logo

Reply from Maple Prime

!Hi Lynn,
We appreciate you giving us another chance. We understand how important your experience is, and we’re committed to ensuring you have a wonderful five-star experience with us moving forward. Thank you for your trust!

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