Maison Threads Reviews 244

Impossible to contact customer services, seriously delayed order received with the wrong size as I was departing to to the airport. Phone numbers are not in use, they do not read emails/messages…. Terrible experience, keep away. Ruined my present for my boy.

Totally, utterly useless.

Date of experience: June 03, 2025

Wrong sized item delivered, late, and the delivery was held at a post office because there was a surcharge to pay having already paid for delivery.
Contacted customer service to ask for help to resolve and received no reply.
I won’t buy from here again

Date of experience: June 13, 2025

I ordered a suit and on the day that I expected delivery, I received a message that they refunded me the money. No explanation or contact as to why I didn't receive my suit for father's day.
Poor experience.

Date of experience: June 13, 2025

Delivery was due 19th may. I have not received any emails from you. Also only the joggers has been delivered and I am still awaiting delivery of the shorts which was on the same order.

Date of experience: May 29, 2025

1) for 21st century, it took ages to ship my shirt
2) once it arrived, it was without any packaging. Just a shirt thrown into a Royal Mail bag
3) the shirt had obvious yellow stains around the neck. it was disgusting.
4) sent an email asking for return, and for them to pay for it, since it's not my fault
5) after 1 week, no reply. I decided to return it and pay for it.
6) now waiting for a refund. lets see

Date of experience: May 15, 2025

Sent wrong item out and won’t reply to emails

Date of experience: May 22, 2025

No communication re return of product have still not heard re refund a week later

Date of experience: May 16, 2025

Website is a scam, I will be contacting trading standards to have site closed and owner prosecuted for fraud.

Date of experience: May 23, 2025

I never received any feedback or communication to what was happening with my order. Only communication was after the delivery date had lapsed and I emailed to enquire, that was later emailed a refund email stating I would be refunded within 10 days.
This is not good customer service in my opinion. I will think twice before trusting in ordering stuff from this site due to this failure in communication. It could of been an easy fix of ordering something different and pay the difference for example but due to the poor way if being handled, I'm left with no choice but to take my money elsewhere.

Date of experience: May 15, 2025

Good customer service

Date of experience: May 15, 2025

Terrible site advertising one thing and posting out a different size !!
I’ve ordered 2 items they’ve had my money for a month now but still haven’t received anything DO NOT BUY FROM THIS SITE

Date of experience: April 23, 2025

Never received the items I paid for and also had zero response to my numerous queries, please avoid

Date of experience: April 17, 2025

Very disappointed with the order, I ordered small size ended up getting medium size. Took it to Bradford Shop to return it. Shop was close, mobile number displayed on door to contact. Rang several times but no answer left message to contact me. I had no contact to this day. I got email to return to Bradford shop, I sent is First class, still waiting to hear from them.

Date of experience: April 09, 2025

I ordered via love the sales said my item was gonna be arriving the Thursday well by the Saturday heard nothing I tried emailing maison threads it said there email was non existent I got threw to love the sales they emailed me back and said they will look into it for me they come back and said my item was out of stock I had no communication from maison threads if I was an old person that couldn’t email I would be waiting there for an order never coming with no one telling me

Date of experience: April 09, 2025

Your asking how my order is? It still has not.been received. This was ordered 2 weeks ago. I ordered 2 tops off another site at the same time through LTS and came after 4 days. Tried to call number on website and it's not recognised.

Date of experience: April 09, 2025

Very good. Would strongly recommend to anyone

Date of experience: April 02, 2025

Payments would not go through on any of out cards which all have money in and use everywhere. There number on website is incorrect. I think I have had a lucky escape.

Date of experience: April 02, 2025

Beware bofore purchasing.Worst customer service as non existent. Bought item co acted via email phone website many times to no response. Had to return item and get money back via bank. Never to use this company ever again.

Date of experience: December 28, 2024

Hi,i order marcelo burlon hoodie and you acept the order.After fev days you cancel it and the hoodie never come to me…..thank you.

Date of experience: March 18, 2025

Shocking service!!!
Definitely will not be shopping here again!!!!

Date of experience: March 21, 2025