These "great customer service" reviews are 100% fake. Maisonette has no customer service, it has no phone number, it holds no products, it's a drop shipping website that doesn't respond even to it's o... See more
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Verified
The follow up to my delivery question, the professional and courteous manner in which I was assisted by the entire team. I’ve not received this level of service from an online company in some time. I... See more
Verified
Maisonette honored a discount offer that I had not seen after I placed my order, and responded promptly to tell me they had taken care of it. Great service!
Verified
The sandals I bought were Jack Rogers and they were beautiful. Got matching pairs for my daughter and granddaughter for their birthdays. My granddaughter's were a size too small and returning them was... See more
Company details
- #82 of 123 best companies in Online Marketplace
- #11 of 15 best companies in Baby Store
- #15 of 22 best companies in Children's Clothing Store
- #15 of 22 best companies in Children's Toys Store
- #72 of 95 best companies in Decoration and Interior Design Store
Written by the company
Your favorite one-stop shop for the best baby and kids products from across the globe. Shop spectacular stuff from over 1000 different brands across every category; apparel, toys, gear, and home decor
Contact info
4.1
Great
570 reviews
Replied to 30% of negative reviews
Typically replies within 1 month
Verified
My experience with customer care was…Perfect!
My experience with customer care was flawless from start to finish. The staff resolved my concern promptly and provided me with helpful information. They were professional and friendly and the entire experience was perfect!
Date of experience: June 28, 2025
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Verified
Maisonette honored a discount offer…
Maisonette honored a discount offer that I had not seen after I placed my order, and responded promptly to tell me they had taken care of it.
Great service!
Date of experience: June 27, 2025
Verified
Verified
Great assistance with damaged order
After my ordered arrived damaged, Maisonette went above and beyond to ensure I promptly received a replacement item.
Date of experience: June 23, 2025
BE WARE
These "great customer service" reviews are 100% fake. Maisonette has no customer service, it has no phone number, it holds no products, it's a drop shipping website that doesn't respond even to it's own suppliers. I would be very careful about buying anything from them because if you have an issue you will not be able to contact them.
Date of experience: June 12, 2025
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Verified
The follow up to my delivery question
The follow up to my delivery question, the professional and courteous manner in which I was assisted by the entire team. I’ve not received this level of service from an online company in some time. Impressive!
Date of experience: June 14, 2025
Excellent customer service
Excellent customer service. Responded quickly & took care of my issue which was my mistake to begin with!! Highly recommend!
Date of experience: June 17, 2025
Verified
Very disappointed with this company's…
Very disappointed with this company's service and follow up. The birthday present order I placed and paid for on 25 March 2025 has not been delivered yet.
Date of experience: June 13, 2025
Reply from Maisonette
We’re truly sorry to hear about your experience and completely understand how frustrating it must be, especially when a gift for a special occasion is delayed.
We’ve reached out privately to request your order number so we can investigate this matter thoroughly and work toward a resolution as quickly as possible. Please know that your satisfaction is very important to us, and we’re committed to making this right.
Thank you for bringing this to our attention, and we hope to hear from you soon so we can assist further.
Warm regards,
The Maisonette Team
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Verified
Great company
Easy to navigate website, quality products, and a fantastic customer service department!
Date of experience: June 13, 2025
Verified
Customer Care was helpful by responding…
Customer Care was helpful by responding quickly to my issue.
Date of experience: June 03, 2025
Verified
Great customer service.
Date of experience: June 02, 2025
Verified
Efficient… time sensitive-comprehensive…
Efficient… time sensitive-comprehensive followup.
Date of experience: May 28, 2025
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Verified
When I couldn’t track my purchase I…
When I couldn’t track my purchase I emailed the company and they got back to me right away with the information. Purchase came in an adorable gift box.
Date of experience: May 19, 2025
Verified
Great clothes for baby girls
Great clothes for baby girls. Always something a little different from USA retailers. Fast delivery and service. A pleasure and ease to use website.
Date of experience: May 19, 2025
Verified
Customer service is extraordinary
Customer service is extraordinary! The store selection of items is abundant and of good quality. The shopping experience is always easy and enjoyable.
Date of experience: May 19, 2025
Verified
Great customer service!
After placing my order with Maisonette I realized that I did not opt for a gift receipt to be included. Customer service was extremely help by emailing a gift receipt, together with a personal message, separate from my order to the recipient.
Date of experience: May 16, 2025
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Verified
Your prompt reply and solution to the…
Your prompt reply and solution to the problem was really appreciated despite the deliverer mistake.
Date of experience: May 17, 2025
Verified
The sandals I bought were Jack Rogers…
The sandals I bought were Jack Rogers and they were beautiful. Got matching pairs for my daughter and granddaughter for their birthdays. My granddaughter's were a size too small and returning them was very easy, however there was a charge. I ordered a size bigger and they fit great for the summer. I'm still waiting on the refund of the returned pair ,but understand it takes longer. Overall would recommend this store to others.
Date of experience: May 08, 2025
I ordered something for my brothers…
I ordered something for my brothers baby and someone else got it at the same time. I requested a cancel and refund. They ignored it and shipped it anyway. then they claimed it was final sale. Don't buy from these scammers
Date of experience: May 14, 2025
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