Mail Order Meds Reviews 590

TrustScore 5 out of 5

4.9

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Review summary

Reviewers overwhelmingly had a great experience with this company. Customers appreciate the proactive approach of the business, which keeps them informed through reminders and updates. The staff is consistently described as professional and pleasant, ensuring a smooth and positive interaction. Consumers highlight the ease of ordering and the speed of delivery, making the entire process efficient and convenient. People are particularly pleased with the customer service, noting that representatives are helpful, well-informed, and efficient. Many reviewers have been long-term customers, expressing satisfaction with the service over several years. The competitive prices, significantly lower than those in the US, are a major draw for consumers, who also value the friendly and professional representatives who assist with orders and renewals.

Based on reviews, created with AI

See what reviewers are saying

Rated 5 out of 5 stars
Verified

Helpful & courteous assistance placing the order, quick delivery of the meds from a UK pharmacy, post order follow up phone call. Couldn’t have been a better first experience!

Company replied

Rated 5 out of 5 stars
Verified

The company is proactive - sends reminders and keeps me informed about everything that is going on Medications arrive quickly Staff is professional and very pleasant

Company replied

Rated 5 out of 5 stars
Verified

Honestly, everything about the experience has been positive. I was trying to avoid the very high expense of the blood thinner Eliquis. Mail Order Meds had a much better price than my Medicare Advant... See more

Company replied

Rated 5 out of 5 stars
Verified

MoM staff gave me a clear explanation of options for my anti-coagulant drugs, with all the prices and the locations producing the drugs. I could --and did-- make an informed choice. Delivery from UK w... See more

Company replied


Company details

  1. #1 of 11 best companies in Pharmacy
  2. #2 of 12 best companies in Online Pharmacy
  3. #2 of 9 best companies in Online Prescription Medication Vendor
  4. #1 of 3 best companies in Veterinary Pharmacy

About Mail Order Meds

Written by the company

Mail Order Meds is a leading prescription referral service with an all Canadian team facilitating connections between customers in the US and licensed pharmacy partners across Canada, the United Kingdom, Australia, and New Zealand.

Our mission is to provide Americans with access to safe, high-quality prescription medications at savings of up to 80% off US prices. What sets us apart is our commitment to ensuring the safety and satisfaction of our customers. We exclusively offer trusted medications in sealed, original manufacturer packaging, guaranteeing authenticity and reliability.

Moreover, our cost-effective solutions extend beyond affordability; we provide free shipping to your door across all states and territories in the US. As a testament to our dedication to providing access to medications as a human right, we are proud to be certified by CIPA and IPABC, reflecting our adherence to stringent industry standards.

With award-winning Canadian customer service, Mail Order Meds is your trusted partner in affordable and accessible healthcare solutions. Experience peace of mind and substantial savings with Mail Order Meds – your pathway to prescription affordability without compromise.


Contact info

4.9

Excellent

TrustScore 5 out of 5

590 reviews

5-star
4-star
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1-star

Replied to 100% of negative reviews

Typically replies within 1 week


Rated 5 out of 5 stars
Verified

Great job!

The company is proactive - sends reminders and keeps me informed about everything that is going on
Medications arrive quickly
Staff is professional and very pleasant

Date of experience: May 22, 2025

Mail Order Meds logo

Reply from Mail Order Meds

Thank you so much for your kind words and 5-star review! We're thrilled to hear that you appreciate our proactive communication, timely medication deliveries, and our team's professionalism. It means a lot to us to know that we're making a positive difference in your experience. We're always here for you and look forward to continuing to support your needs!

Rated 5 out of 5 stars
Verified

Helpful & courteous assistance placing…

Helpful & courteous assistance placing the order, quick delivery of the meds from a UK pharmacy, post order follow up phone call.
Couldn’t have been a better first experience!

Date of experience: May 21, 2025

Mail Order Meds logo

Reply from Mail Order Meds

Thank you so much for your fantastic feedback! We're delighted to hear that your first experience with us was smooth and positive — from the helpful assistance during ordering to the quick delivery and follow-up call. Providing courteous, reliable service is our top priority, and it's great to know we hit the mark. We truly appreciate your support and look forward to serving you again!

Rated 5 out of 5 stars
Verified

Good service

Easy to order, prompt delivery.

Date of experience: May 21, 2025

Mail Order Meds logo

Reply from Mail Order Meds

Thank you for your kind words! We're glad to hear you found the ordering process easy and the delivery prompt. We appreciate your support and look forward to assisting you again in the future!

Rated 5 out of 5 stars
Verified

I received the meds an am happy with…

I received the meds an am happy with your service… thank you

Date of experience: May 15, 2025

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Reply from Mail Order Meds

Thank you for your feedback! We're so glad to hear you received your meds and are happy with our service. Your satisfaction means everything to us—thank you for choosing us!

Rated 5 out of 5 stars
Verified

Easy to speak with

Easy to speak with. Helpful, efficient !

I admire your companies' total professionalism.

Date of experience: May 13, 2025

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Reply from Mail Order Meds

Thank you so much for your kind words! We're honored to have earned your trust and truly appreciate your recognition of our team's professionalism. We're always here to help and look forward to serving you again!

Rated 5 out of 5 stars
Verified

The people that customer service that…

The people that customer service that help you do it all right the first time

Date of experience: May 06, 2025

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Reply from Mail Order Meds

Thank you so much for the great review! We're thrilled to hear that our customer service team made sure everything was done right the first time. We truly appreciate your kind words and look forward to helping you again in the future!

Rated 5 out of 5 stars
Verified

Super easy to work with and quick…

Super easy to work with and quick shipping! Life saver for me when insurance stopped covering name brand meds.

Date of experience: May 06, 2025

Mail Order Meds logo

Reply from Mail Order Meds

Thank you so much for your kind words! We're so glad we could make things easier for you, especially during a tough time with insurance changes. It means a lot to us that we could help—your trust and support truly make our day!

Rated 5 out of 5 stars
Verified

best service ever!

The best service I've experienced with a pharmacy. I have been very happy with mail order meds for several years now and I hope I never have to switch again!

Date of experience: May 05, 2025

Mail Order Meds logo

Reply from Mail Order Meds

Thank you so much for your amazing feedback!
We're truly honored to be your trusted pharmacy and are so glad to hear that our mail order service has been working well for you over the years. Your continued support means the world to us, and we’re here whenever you need us. We hope to keep serving you for many more years to come!

Rated 5 out of 5 stars
Verified

excellent…

very helpful and thorough in completing the orders
very pleasant

Date of experience: May 05, 2025

Mail Order Meds logo

Reply from Mail Order Meds

We're thrilled to hear you had a great experience and found our service helpful and thorough. It was a pleasure working with you, and we truly appreciate your support. Looking forward to helping you again in the future!

Rated 5 out of 5 stars
Verified

Easy

Easy, fast and no hassle!

Date of experience: April 25, 2025

Mail Order Meds logo

Reply from Mail Order Meds

We're glad to hear everything was easy and hassle-free for you. That’s exactly what we aim for! Hope to work with you again soon.

Rated 5 out of 5 stars
Verified

A real pleasure doing business and your…

A real pleasure doing business and your competitive pricing !!!

Date of experience: April 24, 2025

Mail Order Meds logo

Reply from Mail Order Meds

Thank you so much for the 5-star review!
It was a real pleasure doing business with you as well. We're thrilled to hear you appreciated our competitive pricing – we always aim to offer great value along with great service. Looking forward to working with you again in the future!

Rated 5 out of 5 stars
Verified

Excellent customer service

Excellent customer service. On-time delivery.

Date of experience: April 29, 2025

Mail Order Meds logo

Reply from Mail Order Meds

We’re delighted to hear you were happy with our customer service and timely delivery. Providing a smooth and reliable experience is always our goal – we appreciate your support!

Rated 5 out of 5 stars
Verified

Wonderful service

I was pleased I received my order so quick. It was simple and easy to order. I'm looking forward to many more orders.

Date of experience: April 26, 2025

Mail Order Meds logo

Reply from Mail Order Meds

Thank you for the wonderful review! We're so glad to hear your order arrived quickly and that the process was simple and easy for you. We truly appreciate your support and look forward to serving you again with many more orders!

Rated 5 out of 5 stars
Verified

Very helpful and friendly.

Date of experience: April 23, 2025

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Reply from Mail Order Meds

We're so glad to hear you found our Mail Order Meds team helpful and friendly. We are proud or our It means a lot to us—looking forward to assisting you again soon!

Rated 5 out of 5 stars
Verified

Shipping was very quick and…

Shipping was very quick and communication with tracking was amazing! Will continue to use mail order meds

Date of experience: April 17, 2025

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Reply from Mail Order Meds

We're so glad to hear your order arrived quickly and that you found our tracking communication helpful. We’re thrilled to have you as a returning customer—looking forward to serving you again soon!

Rated 5 out of 5 stars
Verified

Great customer service.

Your customer service is one of the best that I have received. Professional and knowledgeable staff! Most important caring.

Date of experience: April 22, 2025

Mail Order Meds logo

Reply from Mail Order Meds

Thank you for your heartfelt review. We truly pride ourselves on delivering personalized customer service and offering bespoke solutions tailored to each client’s needs. It’s wonderful to hear that our team made a positive impression—we're always here to help!

Rated 5 out of 5 stars
Verified

speedy preparation and delivery of…

The speed & preparation and delivery of my order was very speedy, just a matter of days!

Date of experience: April 12, 2025

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Reply from Mail Order Meds

We’re so pleased to hear your order arrived quickly and that everything was well-prepared. Fast and reliable service is something we take great pride in—glad we could deliver for you!

Rated 5 out of 5 stars
Verified

Great customer service

Great customer service

Date of experience: April 10, 2025

Mail Order Meds logo

Reply from Mail Order Meds

We are thankful for your 5-star review. Our team here at Mail Order Meds is committed to delivering personalized Customer Service tailored to our patient's needs. Thank you for you support and looking forward to our next interaction. Take care!

Rated 5 out of 5 stars
Verified

Great communication & follow up

Great communication & follow up. Christie was great during our initial call.

Date of experience: April 11, 2025

Mail Order Meds logo

Reply from Mail Order Meds

Thanks for this awesome review, appreciate this kindly! We will make sure Christine knows about it and let our team know. We truly take pride in the service we provide, especially when it comes to first-time orders. From timely follow-ups to ensuring every step of the shipping process goes smoothly, our goal is to make the experience as seamless and reassuring as possible.

Rated 5 out of 5 stars
Verified

The price for one thing

Date of experience: April 10, 2025

Mail Order Meds logo

Reply from Mail Order Meds

Thanks for the kind words! Providing affordable options without compromising on quality and care is something we’re proud of. We're so glad it made a difference for you.

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