Our company has been using Mailgun since 2020, and we are very satisfied. Their API is good, and other services they offer to help deliver emails are good, including tools and education. We had an inc... See more
Company replied
Companies on Trustpilot can’t offer incentives or pay to hide any reviews.
Review summary
Based on reviews, created with AI
See what reviewers are saying
We’ve been using Mailgun for nearly two years without issue. Then, out of nowhere, our account was abruptly terminated a few days ago — supposedly for violating their terms of service. The probl... See more
When mailgun first shut our email capabilities down saying our account was spamming I'd have given them 1 star. Turns out, someone compromised our account and mailgun found it. That's why they get... See more
Company replied
Verified
Mailgun is indispensable for me. I've been using it for a few years now and it has put an end to my email nightmares. I like its steadfast reliability; the richness and flexibility of the API; great... See more
Company replied
Company details
- #23 of 30 best companies in Email Service Provider
- #33 of 38 best companies in Business Development Service
- #197 of 315 best companies in Software Company
- #52 of 70 best companies in Software Vendor
Written by the company
Mailgun provides a suite of email delivery solutions with the developer in mind. Through our platform, businesses are able to send, receive, track, and utilize email in innovative ways for better communication and customer experience. Since 2010, Mailgun has become the trusted partner of over 150,000 companies like Github, Slack, Lyft, and Reddit to ensure that their emails land in the inbox. Whether you need email validations for form submissions or a deliverability expert on your side, Mailgun has a solution to fit your email needs. For more information visit, https://www.mailgun.com/.
Contact info
San Antonio, United States
- mailgun.com
4.2
Great
1K reviews
Replied to 58% of negative reviews
Typically replies within 48 hours
Verified
Excellent customer service
Good customer service. Their response time is fast and was able to resolve the issue.
Date of experience: July 05, 2025
Appreciate the timely response and…
Appreciate the timely response and knowing exactly how to solve my issue. Great team. So happy I'm replacing SendGrid with Mailgun.
Date of experience: July 04, 2025
Solid App and Exceptional Support
This application is solid, but what truly stands out is their excellent customer service. I recently had an issue accessing my account, and the support team was thorough, efficient, and incredibly helpful, even when communicating solely through email. Their prompt and effective assistance made resolving the problem a breeze.
Date of experience: June 30, 2025
Verified
Reply from Mailgun
Thanks so much! Have a great day.
THIEVES
They took our money and closed our account. They said they would issue a refund, but they never did.
It gets worse—since a new month has started, they stole money from my credit card again. Do not do business with them. They are thieves. They said they would refund the money, but instead they charged my credit card again. I can't even submit a ticket because they permanently closed my account, so I can't log into their site—but they keep charging my credit card. THIEVES.
Date of experience: July 02, 2025
Reply from Mailgun
Good morning, you can open a support ticket by emailing help@mailgun.com. Or you can send an email to community@mailgun.com and reference your ticket number and someone will be more than happy to help you with your refund. Have a wonderful day.
Mailgun Support is Fast and Helpful
I enquire Mailgun support regarding it's IP ranges of forwarded Routes to webhook endpoint and they responded swiftly
Date of experience: June 23, 2025
Reply from Mailgun
Thanks Akmal, have a great day!
Fast, effective and reliable
Great communication, fast and reliable. The support team was patient and competent to assess and help me to fix the issue.
Date of experience: June 24, 2025
Reply from Mailgun
Great to hear Carlos! Thanks for choosing Sinch Mailgun.
Quick resolution of reported email…
Quick resolution of reported email delivery/IP reputation issue.
Date of experience: June 27, 2025
Reply from Mailgun
Glad we got you back to sending, have a wonderful day!
Verified
Reply from Mailgun
Great news! Happy sending.
Amazing service
Timely resolution to my issues and attention to detail have made my mailgun experience top notch. 100% would recommend.
Date of experience: June 28, 2025
Reply from Mailgun
So glad to hear! Thanks for the feedback. Have a great day.
Verified
Responsive support
I encountered an issue after putting my mailing list application live and contacted Mailgun support. They were very helpful and responsive and the issue was resolved quickly.
Date of experience: June 27, 2025
Reply from Mailgun
Glad we were able to get you taken care of. Have a wonderful day.
everytime they make these fixes simple!
Date of experience: June 27, 2025
Reply from Mailgun
Yay! Glad we were able to help out.
Support team is very reactive
Great, the support team is very reactive
Date of experience: June 12, 2025
Reply from Mailgun
Great news! Have a wonderful day,
Verified
System Very Good
Date of experience: June 18, 2025
Reply from Mailgun
Glad to hear, thanks for choosing Sinch Mailgun
Our company has been using Mailgun…
Our company has been using Mailgun since 2020, and we are very satisfied. Their API is good, and other services they offer to help deliver emails are good, including tools and education. We had an incident recently, and their support gave the attention required to get things sorted out promptly.
Date of experience: June 24, 2025
Reply from Mailgun
Thanks for the feedback Bill, have a great day!
Quick Response
Very happy with the level of service provided, well done team
Date of experience: June 24, 2025
Reply from Mailgun
Thanks John, glad you are happy with our team!
Verified
It was only a minor matter not worthy…
It was only a minor matter not worthy of a review
Date of experience: June 22, 2025
Reply from Mailgun
Awesome to hear! Thanks so much. Have a great week.
Great customer support even as a free…
Great customer support even as a free user :)
Date of experience: June 21, 2025
Reply from Mailgun
Great to hear! Hope you have a great day.
Verified
Simple explanations and great user…
Simple explanations and great user interface.
Date of experience: June 13, 2025
Reply from Mailgun
Thanks so much! Happy sending.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.