Lussoandlux Reviews 116

TrustScore 5 out of 5

4.8

Companies on Trustpilot can’t offer incentives or pay to hide any reviews.

Review summary

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the business for its fantastic prices, noting that they are often unmatched. Consumers appreciate the high quality of the products, with many reporting items arriving in excellent or like-new condition. The selection is diverse, including handbags, wallets, jewelry, and sunglasses, ensuring a wide range of luxury goods to choose from. People highlight the exceptional customer service provided, with Francesca being frequently mentioned for her responsiveness, helpfulness, and genuine care. Reviewers value her honesty and transparency in describing items, as well as her flexibility in accommodating customer needs. The delivery service is also commended for its speed and efficiency, making the overall shopping experience seamless and enjoyable.

Based on reviews, created with AI

See what reviewers are saying

Rated 5 out of 5 stars
Verified

Francesca has the best selection at fantastic prices. From luxury handbags and wallets to jewelry and sunglasses, you won’t be disappointed in your purchase from her.

Rated 5 out of 5 stars
Verified

I purchased a Gucci wallet from Lussoandlux and it’s in excellent condition. It was definitely well cared for and loved! Francesca’s is a fantastic person to deal with in this online luxury designer s... See more

Company replied

Rated 5 out of 5 stars

I had an amazing experience buying from Lussoandlux! The pictures made it easy to see the quality and the bag was exactly as described! Francesca was quick to respond to inquiries and answered all my... See more

Company replied

Rated 5 out of 5 stars
Verified

I've gotten a number of purses and jewelry from Frankie and have yet to be disappointed. The photos she sends does not do the goodies justice; each one is more remarkable in person. She points out eac... See more

Company replied


Company details

  1. #4 of 23 best companies in Handbags Shop
  2. #3 of 18 best companies in Bag Shop
  3. #4 of 22 best companies in Costume Jewelry Shop
  4. #20 of 104 best companies in Fashion Accessories Store
  5. #2 of 5 best companies in Fashion Designer
  6. #27 of 137 best companies in Jewelry Store

About Lussoandlux

Written by the company

Lusso & Lux is a small female owned US luxury online boutique specializing in sourcing 100% authentic, pre-loved, and brand-new luxury handbags, accessories, and jewelry—always at incredible prices.

Every item we sell is 100% authentic and verified through Entrupy for your peace of mind. Our passion is sourcing amazing and unique luxury pieces to help you start and build your luxury collection without breaking the bank and always ensuring that you can shop with confidence.

We bring in fresh luxury finds every week, and once they’re gone, they’re gone! So make sure you check our website or follow us on Instagram to see these amazing items as soon as they hit our store.

Elevate your collection with trusted, authenticated luxury—backed by a small business that values integrity as much as you do.


Contact info

4.8

Excellent

TrustScore 5 out of 5

116 reviews

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1-star

Replied to 100% of negative reviews

Typically replies within 48 hours


Rated 5 out of 5 stars
Verified

10/10 experience

Francesca is amazing! So responsive and helpful, and shipped so fast. The bag I bought was a better price AND quality from other sellers I had looked at. I will purchase from Lusso and Lux again!

Date of experience: June 13, 2025

Rated 5 out of 5 stars

I had an amazing experience buying from…

I had an amazing experience buying from Lussoandlux! The pictures made it easy to see the quality and the bag was exactly as described! Francesca was quick to respond to inquiries and answered all my questions. I look forward to her drops and am excited to purchase again from this shop!

Date of experience: June 03, 2025

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Reply from Lussoandlux

Thank you Jen for your first purchase and for your 5 star review!!

Rated 5 out of 5 stars
Verified

Once again LussoandLux has not disappointed!

Once again Fran has not disappointed!!! My SF bag is absolutely gorgeous. Looks brand new. I have really upped my style since purchasing from Lusso&Lux.

Thanks, Francesca…

Date of experience: June 03, 2025

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Reply from Lussoandlux

Thank you Mia, so happy you are happy!!

Rated 2 out of 5 stars
Verified

The bag looked fine however it was…

The bag looked fine however it was extremely dirty (either mold or smoke residue) and had a strong smell. I had to pay $85 to get it cleaned and it still has a slight smell to it. When I reached out to the seller, I was a $100 credit toward another purchase. I don't believe the bag was properly authenticated as the odor/smell was overwhelming.

Date of experience: May 17, 2025

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Reply from Lussoandlux

Thank you for your feedback. I'm truly sorry to hear that you were disappointed with your purchase.

At Lusso & Lux, we take great care to inspect each item thoroughly and describe it as accurately as possible. We photograph and review every detail we can access, and we always disclose an foul smells or obvious defects at the time of sale.

The Dior tote in question did not have any unusual smells or visible issues when it was sold and it is 100% authentic.

As clearly stated in our store policies, all items are pre-loved and sold as-is, and some hidden or internal characteristics may not be visible during inspection. Additionally, we cannot accept returns especially after an item has been cleaned or altered, as this can affect its original condition.

We always aim to provide an honest and transparent shopping experience, and we appreciate all feedback as it helps us grow. Thank you for supporting my small business.

Rated 5 out of 5 stars
Verified

I have never had a bad experience with…

I have never had a bad experience with Lusso and Lux. Frankie goes over thing about the item all call outs I have never not been satisfied and her prices are insane.

Date of experience: May 21, 2025

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Reply from Lussoandlux

Thank you so much Gina!!

Rated 5 out of 5 stars
Verified

Best prices

I have bought several pieces from her & love every piece. Her prices are truly catered to her customers. I also asked her to source me a vintage and within 12 hours found me the perfect piece. Highly recommend her .

Date of experience: May 20, 2025

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Reply from Lussoandlux

Thank you so much for your 5 star review Anya!

Rated 5 out of 5 stars
Verified

Beautiful wallet in excellent condition

I purchased a Gucci wallet from Lussoandlux and it’s in excellent condition. It was definitely well cared for and loved! Francesca’s is a fantastic person to deal with in this online luxury designer shopping space. Her customer service is bar-none. There are so many vendors out there to choose from but if you value pre-owned luxury goods in great condition and excellent customer service, you should shop with Lussoandlux.

Date of experience: May 27, 2025

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Reply from Lussoandlux

Thank you so much for your 5 star review, we are so honored you shop with us!

Rated 5 out of 5 stars
Verified

love love love

I’ve purchased quite a few things from Lussoandlux ! From handbags to wallets to jewelry! Fantastic service. Great prices!

Date of experience: May 19, 2025

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Reply from Lussoandlux

Thank you so much Callie, so happy you are happy shopping with us 💕

Rated 5 out of 5 stars
Verified

Awesome prices

Awesome prices! easy to work with and very kind lady

Date of experience: May 14, 2025

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Reply from Lussoandlux

Thank you again Susan for another purchase and 5 star review 💕

Rated 5 out of 5 stars
Verified

Lusso and lux are the greatest-…

Lusso and lux are the greatest- excellent vintage pieces and prices - no more buying retail for me - visit the website and u will see what i’m talking about

Date of experience: May 06, 2025

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Reply from Lussoandlux

thank you so much Sheila, im so happy you are happy!!

Rated 5 out of 5 stars
Verified

Unparalleled

Francesca is a genuine person & I honestly trust that I am receiving the best value for my purchases. In a world of greed and "influence" she is the real deal!

Date of experience: May 06, 2025

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Reply from Lussoandlux

Annie, thank you for your five star review, i truly appreciate you and your purchases!

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