I’ve been using Lumin skin products for maybe six months now and the products have been outstanding. I have combination skin and sensitive skin, so I have to be VERY careful around what I use on my fa... See more
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NO REFUNDS. Twice I have returned the parcel to their return address as it was a mistake subscription. They didn't even reply my mail even with receipts. They didn't refund me. They didn'... See more
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The Lumin products are uniformly great. They seem to place special attention to the quality of packaging, dispenser and the products themselves. From their Luminator Eye treatments to their skin car... See more
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Absolutely do not get sucked into this utter dribble. The products dont work and before the free trial was even over they automatically sent me out a £71 order that I could not cancel. I returned at a... See more
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Company details
- #39 of 45 best companies in Cosmetics Store
Written by the company
At Lumin, we get guys and we get skincare That’s why we’ve turned on our smart switch to innovate bright, new solutions for men’s skincare problems in the simplest way possible.
Contact info
United States
- support@luminskin.com
- luminskin.com
3.3
Average
14K reviews
Replied to 99% of negative reviews
Typically replies within 24 hours
Put on a good face
I discovered this product whilst surfing the net. The customer service is impeccable and the male products are great. For anyone that travels the packaging and size are ideal.
Date of experience: July 06, 2025
You guys are very good I learned from…
You guys are very good I learned from my friends how good you stuff is keep making great progress & products
Date of experience: July 04, 2025
My favourite skin care products
I’ve been using Lumin skin products for maybe six months now and the products have been outstanding. I have combination skin and sensitive skin, so I have to be VERY careful around what I use on my face. I use their face masks (that fit a larger face of a male), the eye patches (which feel so great after use), the dark circle defence balm (which has absolutely helped to decrease the constant dark circles under my eyes), and the wrinkle defence serum (which I use on my forehead and eyes). I love their products which arrive really quickly, are formulated for men’s skin and absolutely work!
Date of experience: July 04, 2025
Reply from Lumin
Hi Rob,
Thank you for sharing your feedback!
We're truly grateful to hear how well Lumin products are working for your combination and sensitive skin. It’s great to know that the Face Masks, Eye Patches, Dark Circle Defense Balm, and Wrinkle Defense Serum have become staples in your routine.
Thank you for giving Lumin a try!
Best.
Team Lumin
Amazing experience and looks for my…
Amazing experience and looks for my skin with Lumin products and team. Absolutely shining and wonderful
Date of experience: July 01, 2025
Reply from Lumin
Hi Asif,
Thank you for leaving a review.
We're thrilled to hear that you had an amazing experience with Lumin and that your skin is looking radiant. It means the world to us to know that our products and our team are making a difference.
Thank you for giving Lumin a try!
Best,
Team Lumin
NO REFUNDS.
NO REFUNDS.
Twice I have returned the parcel to their return address as it was a mistake subscription.
They didn't even reply my mail even with receipts.
They didn't refund me. They didn't say anything.
Just silence. Over 4 months now
Date of experience: March 17, 2025
Reply from Lumin
Hi Wetin,
Thank you for taking the time to leave a review. We're truly sorry to hear about your experience.
We completely understand how disappointing it must be to have returned the parcel without receiving a reply or a refund. This is not the kind of experience we want for our customers, and we truly appreciate you bringing this to our attention.
We want to make sure we can assist you accordingly and have reached out to you via Trustpilot to request additional information that will allow us to locate your Lumin account and inquiry. We await your response and look forward to assisting you.
Best,
Team Lumin
This product worked wonders on my…
This product worked wonders on my partner's face her skin was always looking flawless and hydrated when using this product I would rate it 10 out of 10
Date of experience: February 05, 2025
Reply from Lumin
Hi Lucas,
Thank you for taking the time to share a review.
We're thrilled to hear that the product worked so well for your partner and helped keep her skin looking flawless and hydrated. We truly appreciate your support and look forward to continuing to provide products you both like.
Thank you for giving Lumin a try.
Best,
Team Lumin
I’ve tried other productsEye corrector. but none…
I’ve tried other products but none could help me with my dark circles as Lumin did!
Date of experience: June 01, 2025
Reply from Lumin
Hi David,
Thank you for leaving a review.
We're thrilled to hear that Lumin has made a real difference for your dark circles after trying other products. We're honored to be part of your skincare routine!
Thank you for giving Lumin a try!
Best,
Team Lumin
I am writing to express my sincere…
I am writing to express my sincere appreciation for the excellent customer service I received. The fact that my initial package was delivered to the wrong address was unfortunate. However, the quick and efficient resolution of the problem by immediately shipping a replacement was truly impressive. I am especially grateful that this was done without any additional charges. This level of commitment to customer satisfaction is truly commendable.
Date of experience: June 30, 2025
Reply from Lumin
Hi Fahid,
Thank you for taking the time to leave a review.
We’re truly sorry for the inconvenience caused by the initial delivery issue, but we’re very glad to hear that our team was able to resolve it quickly and to your satisfaction. Ensuring a smooth and positive experience for our customers is a top priority, and your appreciation means a great deal to us.
Thank you for giving Lumin a try!
Best,
Team Lumin
The Lumin products are uniformly great
The Lumin products are uniformly great. They seem to place special attention to the quality of packaging, dispenser and the products themselves. From their Luminator Eye treatments to their skin care, they are first rate.
Date of experience: June 20, 2025
Reply from Lumin
Hi Thomas,
Thank you for sharing your feedback!
We're excited to hear that you've had a consistently great experience with our Lumin products. We take quality very seriously, from packaging to performance, so it’s incredibly rewarding to know it has made a difference for you. We're especially happy you’re enjoying the LED Eye Mask and skincare line.
Thank you for giving Lumin a try!
Best,
Team Lumin
Predatory company sent me subscriptions…
Predatory company sent me subscriptions I didn't ask for charged me won't refund money
Date of experience: June 27, 2025
Reply from Lumin
Hi Patrick,
Thank you for taking the time to share your feedback.
If our customers sign up for the free trial promotion, they are automatically enrolled in a subscription plan. This detail is highlighted several times throughout the checkout process. However, we understand that it may occasionally be missed or misinterpreted. If this applies to your recent charges, we are pleased to offer a full refund on unopened and unused full-sized products returned following our Return Policy.
We want to make sure we can assist you accordingly, and have reached out to you via Trustpilot to request additional information that will allow us to locate your Lumin account and inquiry. We await your response and look forward to assisting you.
Best,
Team Lumin
Fantastic organization
Customer service. They really listened to me. They did not force anything
Products deliver. I see its results everyday
Date of experience: June 19, 2025
Reply from Lumin
Hi Charles,
Thank you for leaving a review.
We're thrilled to hear that you had a great experience with our customer support team. We're also so glad to know you're seeing results from our products every day!
Thank you for giving Lumin a try!
Best,
Team Lumin
A skin care brand which works
This is my 3rd time ordering from Lumin, every product I have purchased has done what it describes and leaves my skin feeling good, would definitely recommend
Date of experience: June 06, 2025
Reply from Lumin
Hi Josh,
Thank you for leaving a review.
We're thrilled to hear that you continue to order from us and that each product has performed well on your skin.
Thank you for giving Lumin a try!
Best,
Team Lumin
Great products
Great products
Great price
Fantastic customer service
Mario sorted out my query within hours.
Highly recommend.
Date of experience: June 24, 2025
Reply from Lumin
Hi Simon,
Thank you so much for sharing your feedback!
We're thrilled to hear you were happy with our products, pricing, and especially our customer service. We'll be sure to pass your compliments on to Mario, he’ll be delighted to know he made a difference.
We truly appreciate your recommendation and look forward to serving you again!
Best,
Team Lumin
Fantastic product and support
Great products I’ve been using for a few years now, and incredible service to boot! Sylvie was able to update the shipping on my latest renewal before it went out (late night between a Saturday and Sunday, no less!), and resolve a self inflicted blunder on my next upcoming shipment. Couldn’t be happier with the items or support.
Date of experience: June 21, 2025
Reply from Lumin
Hi earl yi,
Thank you for sharing your feedback.
We truly appreciate your continued support over the years! We're thrilled to hear you're enjoying the products and that our team was able to help sort everything out so smoothly, even during those weekend hours.
We’ll be sure to pass along your compliments to Sylvie, she’ll be delighted to hear she made a difference.
Thank you for giving Lumin a try!
Best,
Team Lumin
Absolutely do not get sucked into this…
Absolutely do not get sucked into this utter dribble. The products dont work and before the free trial was even over they automatically sent me out a £71 order that I could not cancel. I returned at a cost to myself but lost the receipt, I just assumed when they received my parcel they would refund me as all my account details were enclosed, I hadn’t even opened the box when it arrived !! Poor customer service followed, please do not get lured in just because it’s a product aimed at men and you feel it’ll be better suited, this is just clever marketing !!
Date of experience: April 17, 2025
Reply from Lumin
Hi Jack,
Thank you for sharing your experience, and we’re sorry to hear about the unpleasant experience this has caused you.
We want to clarify that our free trial does come with a subscription, which is clearly outlined during the sign-up process. You have a full 21 days from the order date to try the product and decide if it’s right for you, and you're welcome to cancel anytime within that trial period to avoid any charges.
Regarding returns, we do our best to make the process as straightforward as possible. However, in line with our Refund Policy, we require either a shipment receipt or a new active tracking number from your chosen courier to verify the return of an order. Without one of these pieces of information, we're unable to process a full refund, as we have no way to confirm the package was received.
We completely understand how losing a receipt can happen, and we're sorry for any inconvenience this may have caused. We'll reach out to you via Trustpilot to request additional information that will allow us to locate your Lumin order and inquiry. If you have any other supporting documentation or tracking updates, we’ll do our best to help however we can.
We await your response and look forward to assisting you.
Best,
Team Lumin
This company uses a really predatory…
This company uses a really predatory subscription model.
I saw a free trial pack and was keen to try it.
It then put me in a subscription and cancelling it was a pain.
I needed to request a link via email to take me to the subscription page, I needed to scroll down to the very bottom to "cancel subscription" in small black text when everything else is large and highlighted.
From there there's 5 pages convincing me to stay.
I can't subscribe until I have tried the product so for now I just wanted to see what it's like before getting into a subscription.
Then I receive an email that you have cancelled my trial order.
If your product is not good enough that people will stay subscribed willingly, then I don't trust your product.
Date of experience: June 21, 2025
Reply from Lumin
Hi there,
Thank you for taking the time to share your experience. We're sorry to hear that it didn’t meet your expectations.
We’d like to clarify that when customers sign up for our free trial, they are also enrolling in a subscription. This is highlighted multiple times during the checkout process. Our subscriptions are fully flexible and can be canceled at any point during the trial period.
We understand that this detail can sometimes be missed, and we apologize if the cancellation process felt unclear or inconvenient. At Lumin, we’re committed to making subscription management as simple and transparent as possible.
Please also note that when a cancellation is requested before a free trial order ships, our system notifies users that the subscription and the unshipped trial will be canceled together. We’re sorry if this caused any confusion or frustration.
We truly appreciate your feedback. It helps us continue improving both our service and communication. We've shared your comments with our team for further review.
Best,
Team Lumin
Their products are excellent and…
Their products are excellent and response time is very good and they Give good advice when asked about their product.
I have been with them for five years and always satisfied...
Dr Sinclair
London UK
Date of experience: June 20, 2025
Reply from Lumin
Hi Dr. Rudolph,
Thank you for leaving a review.
Thank you for being a loyal customer over the past five years! We're thrilled to hear that you've been consistently satisfied with our products, response time, and the advice we've provided. Your continued support means a lot to us, and we look forward to serving you for many more years.
Thank you for giving Lumin a try!
Best,
Team Lumin
One of the best body soap I have ever…
One of the best body soap I have ever experienced
Date of experience: June 01, 2025
Reply from Lumin
Hi Vijay,
Thank you for sharing your experience with us. We're thrilled to hear that our Body Bar made such a great impression.
Thank you for giving Lumin a try!
Best,
Team Lumin
Great customer service!
Date of experience: June 18, 2025
Reply from Lumin
Hi Conan,
Thank you for leaving a review. At Lumin, we're delighted to know that you're satisfied with the support we’ve provided. Our team members are committed to offering the best service possible, consistently going above and beyond for our customers!
Please know that we’re here to give you the best look ever!
Best,
Team Lumin
Poor Renewal and Return Policy
The packaging is quite nice and ultimately these feel like luxury products. I am no skincare expert, but ultimately I feel like the products are fine, nothing special that you can't buy at a typical drugstore or grocery store. This in and of itself would not merit the review that I'm leaving. I would probably have given three, or maybe four stars otherwise.
Now, before I begin, I must admit that most of this information is likely written in the fine print/lengthy cancellation policy. This was, admittedly, my error. However, I imagine that many others like me will not read all the legalese before purchasing this product. Hence the following:
-I initially signed up for the "free"trial (you do have to pay for shipping, but that much is clear up front).
-This trial signs you up for a recurring subscription. Nothing out of the ordinary, but slightly crafty in my opinion, and something that I missed when I signed up for the trial. I would prefer to opt-in for a subscription after taking my time to try the product. For reference: my trial arrive on May 12th. On May 25th, less than two weeks after I received my trial (which I had not even finished), Lumin automatically signed me up for a full recurring subscription and charged my card for over $80.
-The same day I received the order confirmation email and upon seeing the order charge, I logged into my account in an attempt to cancel.
-This is the primary reason for my 2-star review: Lumin does not let you cancel the order, claiming that even a second after an order has been placed, it cannot be cancelled due to "warehouse logistics." The only way to get a refund beyond this point is to wait for the package to arrive to your door, at which point you mail the unopened package back to Lumin.
-This would be frustrating in any circumstance, but I was even more annoyed to find out when I placed the return order that Lumin does not pay for return shipping. The customer is wholly responsible for that cost (which, in my case, cost 1/4 of the price of the package).
Needless to say, a somewhat infuriating online ordering experience. I've never ordered anything that can't be canceled, under normal circumstances (e.g. not rush shipping, hasn't left the warehouse yet, etc.), the same day that it was ordered. And to make the customer pay for return shipping after the fact... Well frankly, a slap in the face.
Be cautious when ordering this free trial, the conditions and logistics are atypical, it would seem.
Date of experience: May 25, 2025
Reply from Lumin
Hi there,
Thank you for taking the time to leave a review. We're sorry to hear about your experience.
At Lumin, we aim to deliver both effective skincare and a luxury experience. We're glad to hear you found the packaging appealing and were pleased with the quality of the products.
When customers register for our free trial promotion, they automatically join a subscription plan. This detail is reiterated several times throughout the checkout process. Our subscriptions are entirely flexible and can be canceled anytime during the free trial.
Our goal is to ensure that customers are fully aware of the subscription terms before finalizing their orders. However, we understand that this may have been sometimes overlooked or misunderstood.
Regarding order cancellations, we completely understand how inconvenient it is not to be able to stop an order shortly after it's placed. When an order is confirmed, it’s automatically processed for shipping through our fulfillment center, limiting our ability to cancel it. In these cases, we would always be happy to issue a full refund on any unopened and unused full-sized orders that our customers choose to return following our Return Policy.
We sincerely apologize for any inconvenience caused. We have forwarded it to our teams in an effort to improve our communication and our customers’ experience continuously.
Best,
Team Lumin
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