Lumi Ageless Reviews 85

DON’T DO IT! I usually check a company beforehand. I didn’t on this and now I’m paying for it. I even read & copied the instructions on how to cancel a subscription before I subscribed. The scary thing is you can’t even get to that section on their site to cancel the subscription. So now I need to go through my credit card company. I REPEAT DON’T DO IT!

Date of experience: July 04, 2025

Date of experience: June 29, 2025

it is a scam, I clicked on an ad that promised AI features that would help me with styling and decided to try it out, when I clicked on it there was nothing of sort, it's just a course? I don't get it. So they misled me to pay for 10 dollars and when I asked for a refund they rejected saying that only if their product isn't working I would be eligible for return... The product I signed up for literally does not exist, they said it is a feature that will come in the future... so why is that advertised as such? I am opening a claim with my credit card to try recovering the 10 dollars but yeah, 100% scam.

Date of experience: June 27, 2025

Total scam - advertise on Australia and then charge in USD - double the cost! Refuse to refund or honour 30 day money back guarantee that they advertise - refund policy states refunds NOT applicable for financial reading bs such as unexpected charges, trial conversions, automatic renewals or unforeseen paid services. So basically they can fraud entry advertise and take money from your account with no come back!

Date of experience: June 25, 2025

I've used services like Stich Fix before. However, their service didn't seem to cater to women over 50. To that end I found Lumi Ageless on Facebook and decided to give it a try. Lumi Agless ended up being a bait and switch. They string you along, and string you along leading you to believe you'll have the opportunity to select clothes until you finally buy into their subscription. They bury the parameters far below. It ends up, you get no clothes unless you meet with their stylist and read endless reams of documents. If you are a very busy professional, taking this amount of time to get to an outfit is not feasible. Unfortunately, they refuse to refund my $109 without expecting me to meet with their stylish. I simply don't have time for this. It was a bait and switch. They posed as one thing, and ended up being another. I guess a win for them. They got $109 from me without sending me anything.

Date of experience: June 06, 2025

I've had $150 deducted from my bank account over a three month period, and I can't find any record of an Apple receipt, agreement to a subscription, or a way to "cancel my subscription" on the app. Their customer service is terrible, and I am at a loss. During my many emails with Lumi (that started three months ago), they finally told me that I needed to go to Apple/App Store to get a refund. Apple/App Store told me to go to Lumi. I am truly at a loss!

Date of experience: May 22, 2025

This is a scam. All I did was click on a styling quiz in Instagram and somehow they charged me and then kept charging me for the next three months as a reoccurring charge.

Date of experience: May 16, 2025

I signed up for a 30 day paid trial- in December -never got any information with a login or anything, I assumed it didnt go through. BUT then got charged the next 3 months without me noticing. I didnt even have a login to cancel. I couldnt find them through the credit card charges, had to chase them down through this review website. They did cancel my subscipriton when I finally found them and asked, but wouldnt refund me even though I never got access to the product. Terrible business practice.

Date of experience: May 15, 2025

AVOID! If I could give 0 stars I would. The app looks like a good idea, a way of updating your wardrobe and perhaps considering a different style. In reality, it is complex and you have to schedule a call. I missed the call (phone reception with me is terrible) and so I have done nothing with the app. I tried shopping in my own via the app, but the clothes are also very expensive. Now a few months later, I have had another $75 removed from my bank account for the subscription, with no notification or warning from the company. I emailed to complain and was told they pride themselves on their transparency and the costs are all written in the sign up info. I don't dispute this, but why don't they remind their customers, rather than underhandedly take money without warning? The company has no interest in rectifying this situation. I wish I had checked these reviews before signing up - AVOID THIS COMPANY

Date of experience: May 04, 2025

circular prompts and info, take you nowhere. must be a scam, billing is difficult to detect because they change the name of the biller company

Date of experience: April 26, 2025

Confusing app, charged without any services rendered, and no access to support through the app. I can only conclude this is a scam and I am frustrated that I paid for it.

Date of experience: April 15, 2025

This company is an utter scam. They take your money and offer no services.

Date of experience: March 27, 2025

0 Rating. Complete scam. Run don't walk from any and all Lumi affiliated products, services and companies. Cancelling membership ($99.99 for 24 weeks), though I never used their clothing services took 6 attempts on my account page (link doesn't work), 8 emails (to two different emails) and 2 voice-mails (where no staff actually answers). ~ I finally received a cancelation email. Double check your account page. Mine actually says "Cancelled" now. --> Start here: support @ info . email ~ Then: customer care @ email (not allowed to post their full lumi.place addresses in the review). Phone: 1-855-690-9991 ~ The voicemail recording states emaiiling another address - fashionask something... so have a pen ready for a 3rd email option. Also, have your bank put a STOP PAYMENT on all charge attempts. They will try every 1-2 days. Good luck!

Date of experience: March 04, 2025

Scam scam scam

A transaction for $94.13, not authorised from Lumi ageless, they are saying it’s not them😡😡😡Google says it is! Reporting for fraud

Date of experience: March 15, 2025

This company is a scam. I never even signed up for their service, but somehow another I got a hold of my Apple Card.
I had to file a fraudulent claim through my credit card company.
Do not fill out their questionnaire.

Date of experience: March 11, 2025

I second everything that has been written about this company. It is a scam; they provide nothing of value. The page I signed up for said a one time charge of 29.95. They are simply out there to grab your money.

Date of experience: March 14, 2025

I wish I would have read the reviews first. This company also charged me - I received NOTHING from them. They charge you first and then the process is very difficult. I exited out of it without finishing the process and didn't realize that you were charged up front. The person answering back admitted that I received nothing from them because I didn't finish and schedule any appointment.

Date of experience: March 10, 2025

Unauthorized charges without any services Do not enter their website

Date of experience: February 21, 2025

It's a scam. Hope you will be lucky enough to read the reviews bevor you provide any information to this company. Because if you do this, it would cost you at least 50 eur....

Date of experience: March 01, 2025

I wish zero was an option. This site takes your money before you agree to any terms. Everywhere they say money back
Guaranty and then refuse to help you when they’re is a problem. This is a scam and they are stealing our money

Date of experience: February 19, 2025