Lightspeed HQ Reviews 2,136

This review is about their ecommerce/CMS software eCom (C-series).

Lightspeed eCom (C-series) is a terrible CMS, lacking features that are common in other solutions, like weird or very limited promotion rules, difficult localisation, a very limited file storage, etc.
And the features that are there are often implemented poorly, even for basic stuff like Google Analytics tracking or Google Tag Manager.

On top of that, their customer support is terrible. First line support often doesn't know what is going on, and Lightspeed support's default response is to deny and deflect. This makes each contact with them a slog, and even when you have irreversible proof that issues are on their side, they still take ages to resolve.

I strongly advise against working with Lightspeed for any website and/or ecommerce business.

Date of experience: June 20, 2025

The system is so glitchy. I am so disappointed with the service. Every task takes 5x longer than any other pos. Payment terminals are SO GLITCHY. They freeze, bounce, make you log in multiple times. POS glitches, and freezes, splitting bills is absolutely terrible. I do not recommend at all, the system has not been tested enough and should not be on the market.

Date of experience: June 09, 2025

If I could put - stars I would. Right from the get go the onboarding people did nothing but lie to me about their service, then after paying them 700 dollars, 200 of which they said I would get back once I became transactional, and then once I did they changed their story to 10 transactions. They wanted to charge me over 2000 dollars for a "custom" app when I was able to build it myself on shopify for free. Then I had to tell them 3 times to cancel my subscription that they kept charging me 400 a month until I asked a third time and asked for a refund, which off course, these crooks don't give. Please beware. I used this company back years ago when it was ecwid and they were great. They are now AWEFUL!!

Date of experience: June 02, 2025

I had an extremely frustrating experience with Lightspeed. I was promised a full-service package, including card reader integration, which was crucial for my business. After thoroughly explaining my business structure and needs, I was assured everything would work seamlessly. However, what followed was a series of miscommunications, lack of transparency, and ultimately, a service that didn’t meet expectations.

To make matters worse, I was never informed that the risk assessment would be done after signing up, and only later found out that payments were declined due to underwriting. This wasn’t mentioned during our initial discussions, and I feel misled.

The entire process felt rushed. I wasn’t given the chance to properly review the terms and conditions before being locked into the service, and I was pressured to sign up over the phone without full transparency. If I had known about these issues upfront, I would never have agreed to move forward.

Even more frustrating is that when I requested a refund for a service I didn’t use, it was flatly denied. I paid for an annual subscription based on promises that weren’t delivered, yet they seem to care more about sales than actual customer satisfaction.

My advice to anyone considering Lightspeed: DO NOT sign up until you read all the terms and conditions carefully, and be aware that they don’t prioritize customer service. The company is more interested in making sales than resolving issues or supporting their customers after the fact.

I will not be recommending Lightspeed to anyone and regret the entire experience.

Date of experience: May 09, 2025

The restaurant and retail versions continue to improve. The integrated payments are outstanding for both. The inventory management for retail is top-notch. The back office for the Restaurant (K-Series) is powerful. The chat/phone support is excellent. My only concern is that reaching your account manager or billing is slow and inefficient when it comes to account management or billing issues.

Date of experience: May 19, 2025

Renata Liguori-Account Executive-made our transition & purchase of new POS easy!

Date of experience: January 31, 2025

Lightspeed Payments are the worst. They don't detect credit card fraud very well. I do a better job detecting fraud with a subscription to TruthFinder.com where I can look people up. When you get a chargeback for an order that they gave the greenlight to ship - Lightspeed payments accepts NO responsibility. We are LOSING money with Lightspeed Payments.

Added 5/19/2025 - the Account Manager says there is nothing he can do. This has happened too many times. We are definitely switching to another credit card processor. How can a guy from another country use a shipping and billing address of a shop in the USA and his bank not detect a suspicious transaction? To be clear, he was in cahoots with someone at the shop. Once he got the product - he did the chargeback. We are not even sure that Lightspeed even challenged the chargeback. We produced so much evidence that it was a scam.

Date of experience: May 13, 2025

Lightspeed used to be great. In the last two years or so they've been in a massive money grab- forcing users (retailers) to use their credit card processing or-- face a large monthly penalty (4 x our monthly subscription rate). This is not in our contract and probably illegal, but they are doing it anyway. Calls to Lightspeed take over an hour to get through and if you do you get a surly person who knows what's up but is getting paid to stonewall. Emails go totally unanswered. Account managers change every time you call or email. They are liars and scammers. Lightspeed is in financial trouble and they are abusing their loyal users to try to get back in the black. I suggest looking elsewhere for retail POS.

Date of experience: May 12, 2025

You have to be careful because they have your credit card on file, they make monthly charges, and they could make unauthorized charges. Then it becomes difficult to file a claim, and in the end, you end up losing money because of their mistakes

Date of experience: May 05, 2025

I was a customer of Vendhq prior to them being acquired by Lightspeed and now have the Lightspeed X POS. Lightspeed has really killed a very good product. On the heels of a notice of price increase from Lightspeed Capital, we trying to activate a gift card today. We have used the same cards we have used for almost 10 years. I received an error notice from Lightspeed saying that it could not activate the card because it requires 8 digits card number. We have always used 5 digits with no issue for years. Today without any advanced notice, Lightspeed made our entire inventory of gift cards useless as well as losing a sale because the customer left in frustration. We just reorder hundreds of cards a month ago. As usual, the only avenue to speak with Lightspeed is chat where you get no answers just deflation and true sense you have no value as a customer. Here is Mohedeen response when I asked to speak to someone about the impact to our business.

"I understand you’re looking to speak with someone about account retention, but just to clarify, we don’t have a dedicated department for that.
I won’t be escalating this issue further, but I’m here to help with any questions or support you might need."

This is very much how Lightspeed operates. Make a material downgrade in the product with no notice and then basically tell you they don't care. This is just the latest example.

Date of experience: April 30, 2025

Worst POS system ever
Scammed me for $400 and want go continue charging my card.
Worst experience

Date of experience: April 01, 2025

Have had non-stop issues with this register system since opening day of my small business. We have only had for 1 month and are already switching. I have not heard from my "account manager" in 3 weeks, despite calls, voice mails, and customer service agents putting in tickets. I am currently on hold (2 hours and 5 mins now) waiting to talk to a sales rep to cancel our account and see about returning equipment. I would not recommend this company to my worst enemy.

Date of experience: April 22, 2025

Absolutely hopeless.
We need 2 people to connect the broadband. Twice only one man has turned up, said ‘I cannot do this alone’ then gone. Now got to wait until MAY for connection. DO NOT BUY FROM LIGHTSPEED!

Date of experience: April 14, 2025

For the second year in a row Lightspeed is trying to scam its users by pushing a fee onto them for not using their payment system. If you refuse to pay the fee, which is not included in any contract, they will repeatedly shut down your back-end to force you to cooperate. I highly recommend staying away and choosing another provider if possible

Update: To clarify, our company has a valid account and we have been in contact with our "account manager" (they seem to change every 4 weeks), but they simply keep apologizing, locking our account, re-opening it and locking it again. It is highly time-consuming and again, does not exhibit any trust in the company.

Date of experience: April 03, 2025

Just a piece of shit.

I’ve never dealt with a more infuriating company than Lightspeed POS. Where do I even start? The system itself is a clunky, overpriced mess that promises the world but delivers a headache. It crashes constantly—good luck running your business when the POS decides to take a nap in the middle of a busy day. And don’t get me started on the hidden fees. They lure you in with one price, then slap you with extra charges for every little thing. It’s like they’re trying to nickel-and-dime you into bankruptcy.

But the real kicker? Their customer support team. Calling it “support” is a joke—it’s more like a masterclass in futility. I’ve spent hours, HOURS, on hold, only to get shuffled between clueless reps who don’t know their own system. One time, I waited 19 hours for a so-called “escalation” to their “Team 2,” and guess what? Nothing. No resolution, no follow-up, just silence. They’ll promise to call you back “tomorrow,” but tomorrow never comes. My account manager? It vanished after the sale—seven emails and counting, but there was no response. It’s like they take your money and run

Date of experience: April 01, 2025

The software has been very easy to use and all our employees have picked up using it with no issues. Laura Saxe was very helpful in getting our business Stitched Gifts setup.

Date of experience: April 01, 2025

Laura Saxe has been extremely helpful in getting my business set up.

Bob
Delta Dreams Vape and CBD

Date of experience: March 31, 2025

Amazing and responds in a timely manner

Date of experience: March 27, 2025

I’m not sure how a company can charge an additional $400USD on a $166 monthly plan because I do not use them for card processing. Imagine paying $830 Canadian MONTHLY for a two terminal system.

Processing fees are not competitive with other providers.

I’m not sure this is legal but it’s creative robbery. Buyer beware.

Date of experience: March 26, 2025

Staff can Delete Orders but there is no visibility of
1. What the details of the sale were - just the total $.
2. Staff names appear erroneous (Order Deleted Staff Name) shows as staff who have no authority to Delete Orders.
3. This is a fundamental error in Lightspeed where staff can delete Orders with minimal visibility by Head Office. Unbelievable this can occur AND Lightspeed even say THEY have no visibility!!

Suggest staying away from Lightspeed as you will likely lose money using their system.

PS They can't even give you a report of sales by time based on days of the week to determine what hours you should be open - again a basic feature of retail systems.

Date of experience: March 25, 2025