Verified
A superb POS which has changed our working lives for the better. Would highly recommend to any businesses in the hospitality sector. As the owner of a very busy gastropub in West Wales, I spent many h... See more
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I have never seen company like this. Pathetic onboarding and they couldn't support it. No response of emails and phone calls. Hours invested on support calls to get onboarding. Finally have to ask to... See more
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The EPOS system itself is incredible with amazing reporting and stock management that meets my every needs. Payouts are made next working day which really aids our cashflow. The set up was amazing... See more
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I would like to thank Theo Tananakis who helped me set up my POS system, and back office. He went above and beyond, even assisting me over the weekend. He was extremely polite, patient, and helpful th... See more
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Company details
- #27 of 46 best companies in Payment Service
- #154 of 315 best companies in Software Company
- #43 of 70 best companies in Software Vendor
- #5 of 11 best companies in Web Collaboration Platform
Contact info
United States
- lightspeedhq.co.uk
4.4
Excellent
110 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
Verified
A superb POS
A superb POS which has changed our working lives for the better. Would highly recommend to any businesses in the hospitality sector. As the owner of a very busy gastropub in West Wales, I spent many hours researching the market and am delighted with our choice, from "soup to nuts" they deliver.
Date of experience: June 17, 2025
Reply from Lightspeed United Kingdom
We're happy to hear that our POS system has positively impacted your gastropub. Thank you for recommending us to other businesses in the hospitality sector; we appreciate your feedback.
Best,
The Lightspeed Team
I have never seen company like this
I have never seen company like this. Pathetic onboarding and they couldn't support it. No response of emails and phone calls. Hours invested on support calls to get onboarding.
Finally have to ask to cancel the contract and NO response to that either.
Date of experience: May 29, 2025
Reply from Lightspeed United Kingdom
Hi Tangy Treat,
We’re truly sorry to hear about your recent experience with Lightspeed. Your feedback is incredibly valuable, and we’d appreciate the chance to understand more about your situation so we can address your needs.
Unfortunately, we weren’t able to locate your account in our records. Could you please contact your Account Manager directly for further assistance? If you need immediate technical help, our Support Team is also here to assist.
Thank you,
The Lightspeed Team
A really intuitive system, and great support
Transitioning both POS and stock management systems was always going to be a daunting task, but the Lightspeed team have made it actually quite enjoyable! From speed of responses to the wealth of (and ease of access to) support materials, we strongly feel we have made the right choice here. Still to 'go live', we can only speak at this stage to the quality of on-boarding and assistance as we ask the stupid questions, but we could not be more impressed - Simmone in particular has been a star, and gives the impression she has a real understanding of our needs. If the real-time experience is as good as that which we have had to date, then we can't wait to get started.
Date of experience: June 07, 2025
Reply from Lightspeed United Kingdom
We're happy to hear that your onboarding experience has been enjoyable, especially given the complexities of transitioning systems. It's great to know our team's support and resources have met your needs so well. We appreciate your positive feedback and look forward to supporting you as you go live!
Best,
The Lightspeed Team
Amazing Epos and support
The EPOS system itself is incredible with amazing reporting and stock management that meets my every needs.
Payouts are made next working day which really aids our cashflow.
The set up was amazing with my account manager and onboarding team especially Sinmone Hines. Even though we weren't the easiest new customer for them, they helped us every step of the way.
I would definitely recommend this system to other wine bars and high volume venues.
Date of experience: April 01, 2025
Reply from Lightspeed United Kingdom
Thanks a lot for your fantastic feedback! We’re thrilled to hear the EPOS system is working so well for your business, and that Simone and the onboarding team were there to support you throughout the setup. It’s especially great to hear the next-day payouts are making a difference. We truly appreciate your recommendation!
Best regards,
The Lightspeed Team
I had a great onboarding process with…
I had a great onboarding process with Lightspeed. Simmone made the entire process very smooth and took the time to explain everything.
Date of experience: May 28, 2025
Reply from Lightspeed United Kingdom
Fantastic to hear your onboarding went so well! We're glad Simmone made the process smooth and informative. Thank you for highlighting her dedication — we’ll be sure to pass along your kind words. Welcome aboard!
Best regards,
The Lightspeed Team
Very happy with LightSpeed and pleased…
Very happy with LightSpeed and pleased to say that Simone she’s been so so helpful and always guide me trough all the proces. Even now if I have any enquiry she’s always there to help me and support me. Thank you :) x
Date of experience: April 08, 2025
Reply from Lightspeed United Kingdom
We truly appreciate your kind words! It’s wonderful to hear that Simone has been a constant support and guide throughout your journey with LightSpeed. We’re here anytime you need assistance—thank you for trusting us!
Best regards,
The Lightspeed Team
Verified
Very professional
Date of experience: May 09, 2025
Reply from Lightspeed United Kingdom
Vielen Dank für Ihr positives Feedback! Es freut uns sehr, dass Sie eine professionelle Erfahrung mit unserem Team gemacht haben. Wenn wir sonst noch etwas für Sie tun können, melden Sie sich jederzeit gerne bei uns.
I would like to thank Theo Tananakis…
I would like to thank Theo Tananakis who helped me set up my POS system, and back office. He went above and beyond, even assisting me over the weekend. He was extremely polite, patient, and helpful throughout the entire process. He explained everything in detail without rushing, and made sure I fully understood how to use both the POS system and the back office features. The way he handled everything was very professional, and I truly appreciate his support.
Date of experience: April 25, 2025
Reply from Lightspeed United Kingdom
We are thrilled to hear about your positive experience with Theo. It's wonderful to know that he went above and beyond to assist you with setting up your POS system and back office. His dedication to providing excellent customer service is truly appreciated.
We strive to provide exceptional support to our customers, and we are delighted that Theo's efforts exceeded your expectations. We will share your feedback with him, as it is a testament to his commitment to providing a seamless and positive experience.
Thank you, Jedd.
I called Lightspeed with what I thought would be a big problem, but Jedd made it easy for me. We talked through my problem, and with his patience and experience, it was resolved. Thank you.
Date of experience: April 07, 2025
Reply from Lightspeed United Kingdom
We appreciate your kind words about Jedd! It’s wonderful to hear that he made a potentially difficult problem easy to resolve with patience and expertise. Thank you for sharing your positive experience!
Couldn’t be worse if they wanted to be
Couldn’t be worse if they wanted to be. When we opened up our restaurant with Lightspeed our payment system wouldn’t work for a week. We lost so much money annoying our customers to get cash down the street. When trying to contact them about the issues they basically said “oh well, not much we can do” and now one year later our payment terminals won’t work on weekends and the support team couldn’t care less.
Wish we stayed with Square and will most likely move to Toast. We have three restaurants in London so we are not small time. Avoid Lightspeed at all costs.
Date of experience: April 21, 2025
Reply from Lightspeed United Kingdom
Hi Detroit Pizza London,
We're really sorry to hear about your experience and the disruption it's caused to your business. We understand how vital dependable support and seamless payment systems are—especially in the fast-paced world of hospitality.
We've raised this to the appropriate team, and they’ll be reaching out to you shortly to help resolve the issue.
Thank you for your patience and understanding as we work to make things right.
Best regards,
The Lightspeed Team
Great work by Theo
Great work by Theo. Very helpful and experienced. Thank you for all throughout the process.
Date of experience: April 10, 2025
Reply from Lightspeed United Kingdom
Thank you for highlighting Theo’s great work! We’re glad he could provide helpful and experienced support throughout the entire process. Your feedback means a lot to us!
Theo has been incredibly helpful and…
Theo has been incredibly helpful and happily spent as much time as we needed going through every detail for the onboarding. He is a huge asset to the company and his customer service was perfect.
Thanks Theo !
Date of experience: April 16, 2025
Reply from Lightspeed United Kingdom
We're so glad to hear about your positive experience with Theo. It's wonderful to know that he went above and beyond to ensure a smooth onboarding process for you. We appreciate you taking the time to share your feedback, and we'll be sure to pass along your kind words to Theo.
Sabine has been brilliant
Sabine has been brilliant all throughout the onboarding process and continues to be. Very polite, friendly, knowledgeable, a true asset to Lightspeed. Cannot praise her enough for all the support
Date of experience: April 17, 2025
Reply from Lightspeed United Kingdom
We're thrilled to hear about your positive experience with Sabine! It's wonderful to know she's provided such excellent support throughout your onboarding journey. Her dedication and expertise are truly appreciated. We're proud to have team members like Sabine who go above and beyond to ensure a smooth and positive experience for our customers.
Reply from Lightspeed United Kingdom
We appreciate your kind words and are glad you had a positive experience.
Excellent tool and onboarding process
Excellent tool and onboarding process. Worked a couple of times now to onboard dif locations with Simmone who has been great and very helpful. Any issues I find the customer support messenger service very helpful too.
Steven, from Bodega Bagels
Date of experience: April 13, 2025
Reply from Lightspeed United Kingdom
Thank you for your kind words! We're thrilled to hear you've had a positive experience with our tool and onboarding process. We appreciate your feedback about Simmone and our customer support messenger service. We're always striving to provide the best possible experience for our users, and your feedback helps us do just that.
Theo was phenomenally helpful
Theo was phenomenally helpful, patient and very quick to get back to me with answers to every one of my questions. He found time to talk every time I needed him. We had several calls and loads of email communication.
Date of experience: March 10, 2025
Reply from Lightspeed United Kingdom
We're thrilled to hear about your positive experience with Theo. It's wonderful to know he provided you with the support and responsiveness you needed. We appreciate you taking the time to share your feedback.
Very helpful
Date of experience: April 11, 2025
Reply from Lightspeed United Kingdom
Thanks for the kind words! We're glad we could assist you. Let us know if you ever need anything else.
Theo
I wanted to take a moment to share my experience with Theo as my trainer. I am pleased to give him a well-deserved 5-star review.
My training sessions were nothing short of brilliant. Theo's extensive knowledge and expertise truly set him apart. He has a remarkable ability to convey complex concepts in an understandable way and always ensures that the sessions are engaging and productive.
I wholeheartedly recommend Theo to anyone looking for top-notch training. Thank you for the opportunity to work with such a talented trainer.
Date of experience: April 11, 2025
Reply from Lightspeed United Kingdom
Thank you for taking the time to share your positive experience with your trainer. We are thrilled to hear that you found the sessions engaging and productive. We are committed to providing our clients with the best possible training experience, and we are delighted that your trainer's expertise and dedication have made a positive impact on your learning journey.
Very friendly, helpful, and always quick to respond.
Working with Lightspeed, he supported us with the menu setup and also provided valuable guidance on the list of equipment needed for our opening.
Date of experience: April 11, 2025
Reply from Lightspeed United Kingdom
We're thrilled to hear about your positive experience with Lightspeed. It's wonderful to know that he was able to provide you with the support you needed during your menu setup and equipment planning. We appreciate your kind words and are glad that Lightspeed was able to contribute to your successful opening.
customer service and knowledge was…
customer service and knowledge was amazing
Date of experience: April 08, 2025
Reply from Lightspeed United Kingdom
We appreciate your kind words. We strive to provide excellent customer service and are glad you found our team helpful and knowledgeable.
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