Liberty First Credit Union Reviews 407

TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars
Verified

I worked with Jessica Daniel to get a debt consolidation loan following our wedding. She made the process so easy and explained everything step by step in a way we could understand! We look forward to... See more

Rated 5 out of 5 stars
Verified

I was able to come in and get multiple things taken care of at once without having to see a banker. Which was really convenient since I don’t live the closest to my nearest location and cannot always... See more

Rated 5 out of 5 stars
Verified

So hesitant at first but after we got the process rolling it went pretty seamless. I haven't used their other products other then getting a loan for a vehicle. They were very helpful and answered any... See more

Company replied

Rated 5 out of 5 stars
Verified

I feel like family everything I walk into the Liberty First Credit Union on 56th Street in Lincoln. I am greeted immediately with a smile and the service is quick. I definitely like credit unions ov... See more

Company replied


Company details

  1. #3 of 7 best companies in Credit Union
  2. #2 of 4 best companies in ATM
  3. #9 of 16 best companies in Car Finance and Loan Company
  4. #45 of 112 best companies in Financial Institution
  5. #12 of 20 best companies in Mortgage Lender

About Liberty First Credit Union

Written by the company

Liberty First Credit Union is a member-owned, not-for-profit financial cooperative. Those who do business with us are known as members. We exist solely to provide our members with affordable financial services; and members work together to achieve their financial goals. We were originally chartered as the Burlington Employees Cooperative Credit Association in 1935 and served the employees of the Chicago, Burlington & Quincy Railroad. Over the years, our field of membership has grown to include family members, retirees, select groups of occupation and association, those living or working in Lancaster or Seward County, Nebraska and those related to a member or someone within our field of membership. As our membership has grown, we have continually expanded our range of financial products and services to provide our members with the services they desire.

Discover More:

CHECKING
AUTO & PERSONAL LOANS
CREDIT CARDS
HOME LOANS
Visit libertyfirstcu.com

Liberty First Credit Union - Banking With Purpose

Written by the company

We're committed to "Building Relationships to Provide Lifetime Financial Solutions".
We have a longstanding commitment to treat all members the way we want to be treated - with respect, support, and kindness.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

407 reviews

5-star
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1-star

Replied to 33% of negative reviews

Typically replies within 1 week


Rated 1 out of 5 stars
Verified

The people who purchased our home…

The people who purchased our home financed through LFCU and they screwed up paperwork, which pushed the sale date back on our home costing us several hundred dollars and conveniently they could do nothing about it. They owned the mistake but have never done anything to fix it and blamed “legality”, which may be true, but it’s a massive mistake and I will be moving banks when we get settled. I’ve love being at LFCU, but that was a mistake that was the final straw.

Date of experience: June 18, 2025

Rated 5 out of 5 stars
Verified

I have been banking at Liberty First…

I have been banking at Liberty First Credit Union for over 20 years now and they have been the best financial institution I have worked with and they meet all my banking needs! The staff are top notch!

Date of experience: June 17, 2025

Rated 5 out of 5 stars
Verified

Loan acquisition

I worked with Jessica Daniel to get a debt consolidation loan following our wedding. She made the process so easy and explained everything step by step in a way we could understand! We look forward to working with her and LFCU again in the future!

Date of experience: June 18, 2025

Rated 5 out of 5 stars
Verified

I was able to come in and get multiple…

I was able to come in and get multiple things taken care of at once without having to see a banker. Which was really convenient since I don’t live the closest to my nearest location and cannot always go there often. They got me everything I needed taken care of at the teller line and they were super helpful.

Date of experience: June 18, 2025

Rated 5 out of 5 stars
Verified

Making you feel like Family

We have been a liberty first customer for over 35 years. And we would never think of changing to any other financial institution. Liberty First always treats us as they would treat their family, they have ways that help you make money off your money, which is incentive to save. They always have great interest rates whenever it comes to buying a car compared to others. At this time, there is nothing I can think of that they could do any better

Date of experience: June 18, 2025

Liberty First Credit Union logo

Reply from Liberty First Credit Union

We are so glad you have had great experiences. Thank you for being a member of Liberty First.

Rated 5 out of 5 stars
Verified

Hesitant at first.

So hesitant at first but after we got the process rolling it went pretty seamless. I haven't used their other products other then getting a loan for a vehicle. They were very helpful and answered any questions. Then life happened, I ended up making a choice (credit card) got behind on the payments. We communicated back and forth and a solution was found and again they worked with me. Based of my experience I give them 5 stars. I was recommended by another family member and I myself have recommended them to someone else.

Date of experience: January 04, 2025

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Reply from Liberty First Credit Union

We are glad you had a great experience, and we were able to help. Thank you for being a member.

Rated 5 out of 5 stars
Verified

Have always been great

Have always been great, friendly, courteous,

Date of experience: June 18, 2025

Liberty First Credit Union logo

Reply from Liberty First Credit Union

We are glad you have great experiences, thank you for being a member of Liberty First.

Rated 2 out of 5 stars
Verified

Takes too much time to clear checks

Put a check in from a broakerage account. Three days after I put it in they call me and say it would be a week before the check would process. Was 10 days before the check entered my account. Been banking for 55 years and never encountered something like that.

Date of experience: June 18, 2025

Liberty First Credit Union logo

Reply from Liberty First Credit Union

Thank you for taking the time to share your experience. We understand how frustrating delays like this can be—especially when they’re unexpected—and we sincerely apologize for the inconvenience.

In some cases, checks from brokerage accounts or other third-party institutions may require extended processing times due to verification procedures beyond our immediate control. We do our best to communicate any delays as quickly as possible and regret that this wasn’t clearer from the start.

We truly value your 55 years of banking experience and appreciate your continued trust. If you have any questions or would like to discuss your situation further, we’d be glad to speak with you directly.

Thank you again for your feedback.

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