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Your process in changing contact info is a breeze unlike other insurance where it feels like they’re pulling teeth just to verify policy owner . Staffs are pleasant to talk to
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Legal & General America has been my policy holder for the past 20-years. ...and while the policy had run it's course, there was an automatic billing process that was confusing and at a much higher co... See more
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Ty was my customer service agent and was wonderful! He is knowledgeable and explained everything very well. He made Legal and General America feel like a smaller, more personal company.
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I am so very pleased with Legal and General America ( Banner Life ) The speed and accuracy of the Underwriting Dept. The very competitive rates and the Great Service to follow once a client h... See more
Company details
- #25 of 52 best companies in Insurance Company
- #160 of 207 best companies in Financial Consultant
- #68 of 113 best companies in Financial Institution
- #73 of 98 best companies in Insurance Agency
- #17 of 22 best companies in Life Insurance Agency
- #9 of 12 best companies in Term Life Insurance Provider Company
Written by the company
Legal & General America helps families secure their financial futures with life insurance. Look to us for affordable life insurance that provides financial protection for the people you care about the most. Banner Life Insurance Company and its subsidiary William Penn Life Insurance Company of New York, make up the Legal & General America companies. Our parent company is Legal & General Group Plc., an international insurance organization which shares our mission of protecting financial interests. Legal & General America is a nationally recognized market leader in the individual life insurance industry; we consistently rank in the top ten for new coverage issued in the US.
Contact info
3275 Bennett Creek Avenue, 21704, Frederick, United States
- 800-638-8428
- lgamerica.com
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Efficient and Helpful
Natasha was kind, professional, and responsive. Kudos for a job well done.
Date of experience: July 02, 2025
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Change of beneficiary
My change of beneficiary info was received Apr21,2025. It has not been changed and I have not been notified.
Date of experience: April 11, 2025
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QUALITY INSURANCE INQUIRY RESPONSES
Date of experience: July 02, 2025
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Professional Service
My problem was solved swiftly and to my satisfaction. The contact I worked with was knowledgeable, polite and professional.
Date of experience: July 02, 2025
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Your process in changing contact info…
Your process in changing contact info is a breeze unlike other insurance where it feels like they’re pulling teeth just to verify policy owner . Staffs are pleasant to talk to
Date of experience: July 02, 2025
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solved problem
Date of experience: July 02, 2025
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Great customer service from Hannah
Great customer service from Hannah. Very knowledgeable, polite, kind and patient.
Date of experience: July 01, 2025
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Great customer service
The representative I talked with was very patient and annswered all my questions.
Date of experience: July 01, 2025
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customer service rep exceeded my…
customer service rep exceeded my expectations. solved a problem for me & took care of everything over the phone!
Date of experience: June 20, 2025
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Level of help I received
When I called in, Shane helped me with all of my questions and even more. I was surprised at the level of helpfulness I received. It was very much appreciated.
Date of experience: June 25, 2025
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Ask for Ty; he's the best!
Ty was my customer service agent and was wonderful! He is knowledgeable and explained everything very well. He made Legal and General America feel like a smaller, more personal company.
Date of experience: June 27, 2025
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Horrible Customer Service
First off, it is nearly impossible to get to a live person. After speaking to multiple over the course of several months not one followed through on getting me a copy of my policy nor returned my call as promised.
Date of experience: June 19, 2025
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Great company
Great company. Always just a phone call away if you have any questions.
Date of experience: June 27, 2025
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Great service
Date of experience: June 27, 2025
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Clarence did a great job helping me.
Clarence did a great job helping me have peace of mind that my problem would be handled quickly.
Thanks,
Walt
Date of experience: June 26, 2025
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Great service with the exception of a…
Great service with the exception of a medium long wait to speak to a representative.
Date of experience: June 26, 2025
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Is help with trust and beneficiaries
Repres.
Entative was very informative on the correct paperwork informs.On setting up a trust and changing beneficiaries on a bunch of policies that I have
Date of experience: June 25, 2025
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