Verified
Great People, Great Concept, Great Execution. I really appreciated the professionalism, sweet, caring professionals I have encountered using this platform. My firm had an issue very recently and we... See more
Company replied
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Brianna Quiroga Did her Best to explain everything was super clear and We are very impressed with her attitude and lead handling
Verified
Speaking with customer service I was able to adjust our script. They helped walk me through how the call will be handled and made some suggestions to how to make it flow well.
Verified
Subhojit Bhowmick and Crystal at Lex Reception are amazing. They are two more great team members at LEX Reception, which has been taking care of our firm for three years. They have helped our client s... See more
Company replied
Company details
- #3 of 6 best companies in Telephone Answering Service
- #35 of 272 best companies in Business to Business Service
- #4 of 11 best companies in Call Center
Written by the company
LEX Reception gives lawyers more time with dedicated legal receptionists supporting firms 24/7. Focus on casework without distractions, with LEX receptionists answering calls, screening new clients and scheduling appointments. With over 10 years of experience in the legal industry, we know how to align our tone - along with procedure, terminology and scripts - with our clients' brand.
We pledge people, not bots.
Written by the company
- We pledge to use real people in customer facing interactions.
- The client experience is driven by human connection. Your callers just want to be heard - and that’s only possible when they’re answered by a real person. That's why we pledge to use real people, never bots or AI. Our friendly receptionists will help to create genuine, lasting connections with your clients, so you can build your reputation.
Contact info
United States
- 1-800-800-9995
- grow@lexreception.com
- lexreception.com
4.9
Excellent
1K reviews
Replied to 100% of negative reviews
Typically replies within 1 week
Brianna Quiroga Did her Best to explain…
Brianna Quiroga Did her Best to explain everything was super clear and We are very impressed with her attitude and lead handling
Date of experience: July 03, 2025
Verified
Speaking with customer service I was able to adjust my script to sound better.
Speaking with customer service I was able to adjust our script. They helped walk me through how the call will be handled and made some suggestions to how to make it flow well.
Date of experience: July 01, 2025
She quickly answered my question and…
She quickly answered my question and fixed my issue. I certainly appreciate that.
Date of experience: July 01, 2025
Verified
Verified
Flora was great to work with
Flora was great to work with. Got everything added and removed with a quickness. The friendliness and professionalism was greatly appreciated.
Date of experience: June 27, 2025
Verified
Akanksha was great
Akanksha was great - she made everything easy to understand and answered all questions.
Date of experience: June 26, 2025
Verified
Rosemary Korsos is the best
We needed to update our companies scripts. Rosemary Korsos was amazing, helping & advising about the update it correctly, with a lot of patience and super professional.
Date of experience: June 16, 2025
Reply from LEX Reception
Thank you so much for the kind words! We’re lucky to have Rosemary on the team—she really is the best! We will be sure to celebrate her. So glad she was able to support you through the update. We hope you are loving the customization of your script. We appreciate you taking the time to share this and trusting us to support you!
Reply from LEX Reception
Yay! Thank you for your review. We love hearing this! One of our biggest priorities is making sure every call is answered 24/7/365— within the first three rings—so it’s great to hear this. We’re so glad you’re enjoying the service, and we’re just as excited about our partnership!
They don't listen to customers
This service is tedious. They have a lot of corporate layers that lead to long emails and inefficiency for customers. They are not flexible with their policies and cause customers to experience delays and frustration. If you like a lot of corporate speak but not a lot of action this is the company for you - otherwise look elsewhere there are a lot of services out there that do the same thing.
Date of experience: June 19, 2025
Reply from LEX Reception
Thanks for the honest feedback—we’re really sorry to hear your experience, and we truly don't want any of our customers to feel this way. That’s definitely not what we aim for. We know email communication can be tough, alongside your busy work day, and we’re always looking for ways to improve. We strive to represent our customers in a professional manner and apologize that our communication approach didn't hit the mark for you. We will ensure your account is reviewed in total to make sure we learn from this and provide a better experience. We truly wish you the best and the most success! Thank you for the time that you were with us.
Verified
Great service for law firms
Great service for law firms, been with them over 5 years as I opened our firm. The account managers care about you and your business needs. They work with you as your business grows and provide thoughtful feedback throughout
Date of experience: June 18, 2025
Reply from LEX Reception
Wow, five years! Thank you for sticking with us from the very beginning. It’s been an honor to support your firm as it’s grown. Our team truly cares about the work we do and who we do it for, so hearing this means everything.
We’re lucky to be part of your journey and looking forward to our lifelong partnership.
Reply from LEX Reception
We are so happy to hear. Thank you so much for taking the time to leave us a review. We appreciate you!!
Verified
Excellent service
Excellent service! My business has increased because Lex Reception is quick to answer incoming calls. Thank you! Worth every dollar ….
Date of experience: June 17, 2025
Reply from LEX Reception
Thank you so much! We’re thrilled to hear that LEX has made a positive impact on your business. That’s exactly what we’re here for, and it means a lot to know we’re delivering value. We are hoping you are getting so much more time back in your day.
We’re so glad to be on your team—thank you for the kind words and support!
Great customer service!
When I had a question and wanted to make some changes on the scripting and call directions, I got an immediate response. We talked thru the changes and made the process very easy and quick.
Date of experience: June 17, 2025
Reply from LEX Reception
Thanks for the great feedback! We love making things simple and stress-free, so it’s great to hear that your updates were handled quickly and smoothly. We’re always just a call or message away—appreciate you being a part of LEX Reception!
Review
Dharani was really easy to talk to, professional and helpful, and was able to fix both of my issues. Thanks again Dharani!
Date of experience: June 13, 2025
Reply from LEX Reception
Thank you so much for your review! We are beyond happy to hear and so happy to solve your problem. We appreciate your partnership.
Verified
Great People, Great Concept, Great Execution.
Great People, Great Concept, Great Execution.
I really appreciated the professionalism, sweet, caring professionals I have encountered using this platform. My firm had an issue very recently and we were aided with the most incredible customer service. I didn't feel rushed, I felt heard, and most importantly we fixed the issue! I just had to leave a review in my support of such a great company. Whatever you pay Crystal specifically, pay her double! She's a gem.
Date of experience: June 11, 2025
Reply from LEX Reception
Thank you so much for your kind words and support! We’re incredibly grateful for your partnership and so happy to hear Crystal made such a strong impact. We’ll be sure to pass this along to her—she’ll be thrilled!
We truly appreciate you taking the time to share this. We think she is so awesome too!!
Verified
Excellent response by Crystal to an…
Excellent response by Crystal to an emergency in the office! Thank you, Crystal!
Date of experience: June 11, 2025
Reply from LEX Reception
Wow! We are so happy Crystal was able to be there for you. It is amazing to hear about your experience. We truly appreciate this review and are very happy you are our customer!
Verified
Customer service has been exceptional…
Customer service has been exceptional and resolved all my inquiries!
Date of experience: June 03, 2025
Reply from LEX Reception
Thank you so much for your review!! This is such a huge compliment, and we are so happy to serve you. We appreciate any opportunity to be there for you.
Skyler's work is exeptional
Skyler's work is exeptional, our firm is truly greatful for all that she did for us!
Date of experience: May 13, 2025
Reply from LEX Reception
This means so much. Thank you for your review! We are so happy to be in partnership with you and be our life long customer. Looking forward to continue serving you!
Verified
Great customer service
Date of experience: June 02, 2025
Reply from LEX Reception
Thank you so much for your review. We are very happy to hear about your experience and here 24/7 for all of the support you need.
Verified
The ease of getting assistance and the…
The ease of getting assistance and the fact she stayed with me until resolved
Date of experience: May 30, 2025
Reply from LEX Reception
We really appreciate your review. Thanks for giving us the opportunity to work with you!
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