Lexie Hearing Reviews 39

Have had for 8 months and I’m in love. I can hear for under $1000 and no expensive batteries to replace. Charge just like AirPods in a case. App is user friendly, the company has been awesome to work with. Bluetooth is limited as there’s no microphone but they were made to hear and they nailed it!! My only regret… I didn’t get these sooner!

Date of experience: November 07, 2024

Date of experience: November 20, 2024

My Lexie’s have been life-changing. I struggled to hear in a noisy environment and often just pretended like I understood what someone was saying sitting right next to me. Lexie changes all of that! Completely customizable via the app. The batteries last all day - if they start running low, pop them in the case for a quick recharge. It does take a day or two to get used to them being in your ears but once that’s passed, you barely notice them. Most definitely would purchase these again!

Date of experience: July 01, 2025

I have had my Lexie B2 Plus hearing aids for over a year and am quite satisfied. The price was MUCH cheaper than the ones I bought through my audiologist, and the performance has not disappointed. I like being able to control them with my smart phone and customer service has been very responsive the few times I have needed assistance. Dollar for dollar, the Lexie B2 Plus hearing aids was money well-spent.

Date of experience: April 20, 2025

I recently purchased the Lexie B2+ hearing aids and can say that they are the best I've had. The product is a great combination of great design, excellent quality, and well written documentation. The instructions include well thought out setup and configuration steps that make it easy to get them fit and configured so you can be operational with them in short order. They also have an active and helpful support staff that is eager to make sure you are up and running properly. I would recommend this product and company to anyone.

Date of experience: June 21, 2025

First, if you need hearing aids, you need Lexie B2 Plus hearing aids. I’m 73 years old with stage 4 cancer. For whatever time I have left, I want to be able to hear my loved ones without asking them to speak up. I paid over $5000 for my first pair of custom hearing aids. They took molds of my ears and custom fit those aids. The first thing I noticed was I could hear others well but when I talked, it sounded like I had a fish bowl over my head. I worked hard at getting used to them because they were too expensive not to try. Eventually, I gave up. They next pair was $2000 for in the ear open dome aids. They were comfortable but every time I needed to program them, I had to call the company for them to download the new settings. That was a long and painful process. Thankfully, my dog ate one and I was forced to buy new ones. Then I found Lexie and I couldn’t be happier! I purchased the Lexie B2 Plus aids and they were a game changer. They are so comfortable that I have to remind myself that I’m wearing them before I get in the shower. I have made that mistake a couple of times but got right out of the shower, dried them off and used the Drying capsules. They were fine afterwards. I’m a member of an all men’s cancer support group. Since using Lexies, 2 other men in the group have purchased Lexie. They are as happy with them as I am. Lexie with Bose technology for under $1000! They are worth more than any other aids on the market. Take it from someone with terminal cancer, I want to hear like I’m 18 years old again for whatever time I have left!

Date of experience: November 06, 2024

They are great hearing aids and great services. Would recommend to anyone who needs hearing aids

Date of experience: June 30, 2024

I was contacted by Lexie after visiting their website. I was offered a $50 discount over and above a deal I had at my local pharmacy. I could not finish the deal due to time constraints. We decided to finish in 3 days. When I received my return call Lexie reneged on the deal and offered refurbished aids instead of the $50 off the new pair. $50 is not a lot of money to me and I'm sure not for them? The issue now is integrity. Is this how they will handle further concerns? A product is only as good as it's company's practices! I suggest finding a company with more integrity.

Date of experience: May 20, 2025

I was surprised to receive a call more than a year after purchasing my Lexie B hearing aid to ask if all was OK. I needed that call as I had not ben doing all the necessary for it to work most efficiently and had ignored the app. So this unexpected call turned out to be a blessing. Everything I had been doing ineffectively was explained to
me patiently and in a very clear manner, enabling me to correct my usage to full advantage. Because I am slow to catch on, we were on the call for over an hour. This was customer service at its very best. Thank you!

Date of experience: May 20, 2025

My story starts a few years ago when the over the counter Lexie B1 came out. At the time this 75 year old had moderate hearing loss with tinnitus. I bought the B1 which came with a hearing test. I supposed it worked ok. However, you had to frequently change batteries so when the rechargeable Lexie B2 model came out I bought it ($800). That was in 2023. So for two years I’ve tried to get the B2 model to be useable. My biggest problem is it works in normal conversations but it doesn’t when watching tv. You have to boost the hearing aid volume and adjust the bass/treble mix to hear the tv. Even then the sound texture is strange, very tinny. With those settings as soon as someone in the room speaks it’s like they’re screaming. So over two years I’ve spoken with Lexie multiple times to find an adjustment that would work. Each time spending 30 minutes with a tech person. Never been successful. Recently I purchased the Apple AirPod Pro2 which has a hearing aid function. Wow amazing. Watch TV with excellent sounding voices. Speaking with others, no problem understanding them. I felt the Apple hearing test might be why the AirPods worked so well. So maybe I needed to do the hearing test with the B2s like I did with the B1s. A year ago a Lexie person suggested I do this when my tinnitus wasn’t bad. Recently I called Lexie to find out how to do the test and was told a hearing test was not available with the B2 model. I find that outrageous, totally unacceptable, and have been talking with Lexie about a solution for a few days. One solution was they offered $250 off if I buy the B2 Plus. That doesn’t work for two reasons: 1. I could have gotten the B2 Plus in March for $200 off; 2. I already spent about $1600 on Lexie products and I’m not spending a penny more for something that, like the other two Lexies I bought, may not work. After this episode I was promised a call back from Lexie customer service on two separate days. I waited and the calls never came. So you ask why not just use the AirPods? I do around the house but not when I leave because they sometimes fall out when eating or doing exercise. I really need a behind the ear model. So my warning to you is if you buy a Lexie hearing aid, while still in the warranty period, make sure it fully works adequately in all situations. If it doesn’t work to your satisfaction don’t spend time working with Lexie trying to get them to work. Just return them and get your refund.

Date of experience: May 08, 2025

We were just on the phone with Naomi who expertly guided us through our challenges with a set of Bose hearing aids. She was so helpful and we went from having no functionality to complete restoration! I highly recommend this customer service/support team! Thank you!

Date of experience: April 10, 2025

Perfect service
Nice and professional. Took time to explain everything
Thanks again
Jerry

Date of experience: April 07, 2025

I’ve been wearing Lexie aids for over a year with some sucess but, have had them work out of my ears. Finally I decided to call and see if there was a remedy. In talking and doing a video with Liam he explained how to properly fit them and which dome to use. They seem to work better so far. He was very patient and easy to understand I’m so pleased in getting him to talk with. If all works I’ll be thrilled. Eva

Date of experience: April 05, 2025

Naomi and Liam were both very knowledgeable and patient. Five stars each!!!!!!

Date of experience: February 25, 2025

Naomi was most helpful. I am 77 and very uneducated as far as a phone is concerned, lol. Naomi had great patience and understanding my frustrations of not understanding some of her instructions. She reassured me that she would get me through this successfully and she did. I feel very satisfied and confident that, if I have anymore issues I can contact her. And I will. Also, when I can afford a new pair, backed by bose , I will be contacting Naomi to set them up for me. I am so glad that she was on the other end and answered my call. She is the best. Thank you Naomi. Larry Jockett.

Date of experience: February 14, 2025

I’ve had the Lexie hearing aids for over a year. They are mediocre at best. Feedback/ squealing is a constant issue. Their customer support is appalling. Intervention by a supervisor
borders on incompetence. I have purchased my first and last set of Lexie hearing aids.

Date of experience: September 20, 2024

Mediocre product and deceptive company!! Beware if you buy a hearing aid from this company they will automatically sign you up for their Lexie club and bill you monthly without your consent

Date of experience: January 02, 2025

Date of experience: Ongoing for several years.
I've been dealing with Lexie since I got my first pair about three years ago. The app was okay - better than the current one - but also extremely problematic. It got so I had to coach their experts to delete my info and reenter it b/c the app was stuck. Then one of them failed and I sent it back for repair for $35 but it failed again after a few weeks. They had a special on the newer "powered by Bose" basic model that require batteries - which I don't mind b/c they last way longer than having to recharge every 18 hours. The app for these had fewer features than the old one and I couldn't connect my aids. After numerous attempts to reach them, I got an unfriendly woman but got disconnected. Attempts to reach them/her by email and phone failed so I complained to the BBB. This got results. I was put in touch with the app developer who was kind but ineffectual but at least it was a connection. I finally figured it out and it worked for months, but now, the app has failed again. It says other aids are in range so it can't connect - they're not - or hmmmm we can't seem to connect..... The app is an utter mediocrity. The aids are okay but without the app they're pretty useless. If only they'd get an app that actually works with an iPhone, I'd give them more stars. Meantime, I'll look around for alternatives. With Lexie, there's always something marring your experience. Troubleshooting is tedious and fragmented and ultimately useless unless you persist time after time after time after...

Date of experience: December 11, 2024

So the issue with the hearing aids is the app
Have made multiple attempts at locking in a custom setting and it keeps changing settings on its own
After 3 support chats waiting for a call back now
Seems like a familiar theme

Date of experience: October 15, 2024

The app keeps changing the volume up and make them too loud. I tried changing all the environments to the same level but it keeps happening. I also tried resetting the iPhone. The left hearing aid will sometimes go out and have to reset it.

Date of experience: August 16, 2024