I loved my first order of glasses and just ordered another round, with sunglasses this time. I accidentally ordered as a guest so i contacted support and was helped immediately. I can now view my orde... See more
Company replied
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I am a happy customer, I am happy with how an issue of my prescription was handled until i got it right and their patience in making sure i get correct lenses. Lensmart Team communication skills were... See more
Company replied
I had such a great experience with Lensmart! I completely messed up and uploaded the wrong prescription, but their customer service was fantastic. They were incredibly fast and helpful in getting it c... See more
The lens was manufactured flawlessly. I can see perfectly with it. There were problems with the delivery because I asked for express delivery, but something went wrong on the waybill and the package c... See more
Company replied
Company details
- #5 of 40 best companies in Glasses Store
- #7 of 40 best companies in Sunglasses Store
Written by the company
By offering an expansive range of glasses that suits your unique optical needs completely, Lensmart will give you a perfect eyeglasses shopping experience. Our mission at Lensmart is to bring you stylish and comfortable glasses with ergonomic designs at the most reasonable prices. Lensmart is committed to the highest quality of its products delivered with honesty, originality, and authenticity.
Contact info
5636 birchbay ct. Rancho Cucamonga ca , 91737, Rancho Cucamonga, United States
- 1(678) 664-9621
- cs@lensmartonline.com
- lensmartonline.com
4.7
Excellent
7K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
Really good glasses
Really great glasses, I bought one and I recieved another one afterwards as customer support is amazing!
Date of experience: July 01, 2025
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Awesome Service from Lensmart
I am absolutely thrilled with the outstanding service I received from Lensmart so far! From the moment I placed my order, the entire process was seamless and professional. I was kept informed throughout the production process, with regular updates that gave me complete peace of mind.
What truly impressed me was their commitment to customer care, when I needed further assistance, the team responded promptly, courteously, and went the extra mile to ensure I was satisfied.
Thank you, Lensmart, for a fantastic experience! I highly recommend them and will definitely be ordering again.
Thank you, from Ashleigh Grootboom
Date of experience: July 01, 2025
Got my first pair
Got my first pair, i absolutely love them. The quality of the glasses is top tier!
Date of experience: July 08, 2025
Awesome
Customer Service and response time has been excellent. I am also OBSESSED with my glasses and get compliments daily. Thanks Lensmart!
Date of experience: July 08, 2025
Very good quality and communicatior!
Date of experience: July 08, 2025
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My Fantastic Experience Purchasing Glasses at Lensmart!
My overall satisfaction with Lensmart is extremely high. They delivered on every front a fantastic online shopping experience, unbeatable prices, high-quality products. I highly recommend Lensmart to anyone looking for new glasses. It's a truly hassle-free and rewarding way to purchase eyewear. I will definitely be a returning customer!
Date of experience: July 05, 2025
Very good suport ☺️
Date of experience: July 08, 2025
I had such a great experience with…
I had such a great experience with Lensmart! I completely messed up and uploaded the wrong prescription, but their customer service was fantastic. They were incredibly fast and helpful in getting it corrected for me. My glasses arrived right on time, the new prescription is perfect, and they look even better than I could have imagined. I'll definitely be ordering from them again and would highly recommend them
Date of experience: June 25, 2025
Helpful
Good day. I had a problem. After everything they are rectifying it I'm so happy thank you Lensmart
Date of experience: July 04, 2025
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I'm extremely happy with the service I…
I'm extremely happy with the service I got from lensmart everyone.
I wasn't sure if I wrote the correct things on my prescription form I sent a text and I got a reply right away. They are were able to check for me everything there was a good quick communication between them and i and problem solved. I'm genuinely happy and recommend them. I'm over the moon 🌙 🌚 ✨️.
Lensmart is safe and will definitely purchase more from them.
Date of experience: July 07, 2025
Super helpful customer service
Super helpful customer service. I accidentally used the wrong shipping address and they helped me to change it quickly.
Date of experience: July 08, 2025
Fast and reliable
Fast and reliable, very helpful support, and in my opinion worth all the money!
Date of experience: July 08, 2025
Prescription on point, great quality
Great quality, prescription on point, customer care awesome 👌.
Date of experience: July 08, 2025
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I got the answers I need and the…
I got the answers I need and the problem that I needed fixed got fixed in a timely manner
Date of experience: July 07, 2025
Customer Service was great
Customer Service was great. In result to me not receiving my package, the company ensured that I would be sent a replacement.
Date of experience: July 07, 2025
This is my second time ordering from…
This is my second time ordering from lensmart online. They do a great job and have a huge selection of frames. I love the try on feature and the fact I can get a pair of progressive lenses and a pair of sunglasses for around a $100. Much cheaper than my local lens place. The lenses are great and have a no glare feature.
Date of experience: June 29, 2025
Precise manufacturing
The lens was manufactured flawlessly. I can see perfectly with it. There were problems with the delivery because I asked for express delivery, but something went wrong on the waybill and the package came with normal delivery, but then they refunded the express delivery fee, so they were fair. I am satisfied with them
Date of experience: June 30, 2025
Reply from Lensmart
Thank you for your valued review.
Your satisfaction is the biggest motivation for us to continue to make progress. We will continue to improve to provide a better shopping experience. If you encounter any problems during shopping,please feel free to contact us through cs@lensmartonline.com , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart. Have a nice day!
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I'm 62 …
I'm 62 and ordered a pair of glasses from here and the customer service is absolutely the best. So rare these days!
Thank you Lensmart 😊
Date of experience: July 07, 2025
Reply from Lensmart
Thank you for your valued review.
We will keep on improving! If you have any problem, please feel free to contact us through cs@lensmartonline.com , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart!
Light weight
The glasses are super comfortable and light weight, it makes wearing them very comfortable since they don’t feel heavy.
Date of experience: June 30, 2025
Reply from Lensmart
Thank you for your review.
Glad to hear you are satisfied with our products. We will keep on improving! If you have any problem, please feel free to contact us through cs@lensmartonline.com. Thank you for choosing Lensmart！
Lensmart you are SMART
I am a happy customer, I am happy with how an issue of my prescription was handled until i got it right and their patience in making sure i get correct lenses. Lensmart Team communication skills were exceptional. This is not even a 5 star rating it should be a 10
Date of experience: July 04, 2025
Reply from Lensmart
Thank you for your valued review.
Your satisfaction is the biggest motivation for us to continue to make progress. If you have any difficulty with your glasses, Please feel free to contact us through cs@lensmartonline.com , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart. Have a nice day!
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