We ran into a few problems when entering information on the website that was needed to order replacement lens for my existing frames. We sent a message online and followed up with a phone call. A lo... See more
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Wow! what an experience. First, i had been shopping for my Contact Lens RX to be filled at all the "discount" providers and was shocked at the cost for a 6 month supply turned out to be. Somehow Lens... See more
Called the phone number and received a very quick reply despite it being near EOD. My problem was that my order/subscription was not appearing in my account and I guess it was because I had a guest ac... See more
I had a horrible experience with Aola or whatever her name was and then called back. And so happy I did. I was able to connect with Kwasi who fixed the whole issue...simply and efficiently. You need m... See more
Company details
- #7 of 20 best companies in Eye Care Center
- #5 of 16 best companies in Contact Lenses Supplier
- #13 of 40 best companies in Glasses Store
- #38 of 102 best companies in Pharmacy
- #13 of 40 best companies in Sunglasses Store
Information provided by various external sources
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
Unbeatable prices, award-winning service, and lightening fast shipping.
Written by the company
- Brand-name contact lenses, glasses, sunglasses, lens replacement for your frames, and related vision care products direct to your door.
Contact info
401 Franklin Ave, 11530, Garden City, NY, United States
- 1-800-536-7111
- info@lensdirect.com
- lensdirect.com
4.6
Excellent
10K reviews
Replied to 75% of negative reviews
Typically replies within 1 week
Verified
Love it!
Great price. Fast Delivery. Excellent instructions on how to take out old lens and install the new ones. Love it!
Date of experience: June 24, 2025
Awful customer service
Awful customer service and refused to help after paying extra for shipping speed and not meeting their own dates. Avoid.
Date of experience: July 04, 2025
Reply from LensDirect.com
Hello NI! We're very sorry for the experience you had. Paying extra for faster shipping and not receiving your order on time is frustrating, and we understand how disappointing it must have been to also feel unsupported by our customer service. We sincerely apologize for not meeting our standards—or your expectations.
Your feedback is taken seriously, and we’re sorry for the inconvenience caused.
Best service
It’s always great how convenient it is and good prices. I love Lens Direct
Date of experience: June 29, 2025
Dion responded to my question
Dion responded to my question, immediately with courtesy, and kindness. Dion thanked me for thanking him and saying that his customers make his job so valuable. That is a lovely and refreshing attitude in customer service. Way to go Dion, keep up the exceptional work.
Date of experience: July 03, 2025
Verified
Kissel answered all my questions and…
Kissel answered all my questions and corrected the issue.
Date of experience: July 02, 2025
Verified
All good
Easy order process, competitive price, arrived a day early. All good in the hood!
Date of experience: June 24, 2025
Beware lenses don’t fit!
I ordered replacement lenses for my Ray-Ban sunglasses but the lenses from lens direct were too big for my New Wayfarer sunglasses. When I called lens direct customer service they confirmed that I ordered the correct lens and size and offered two solutions: 1. I could return the pair for a refund or 2. I should mail them lenses and my sunglasses frames and they could cut lenses to fit frames. I’ve ordered replacement lenses before from other companies like Revant optics and lenses fit perfect out of the box so I just asked to ship them back for a refund. The customer service rep then emailed me an address to ship the lenses to but not a prepaid shipping label. When I replied threatening to dispute the charge with my credit card company for not getting items I ordered the customer service rep replied with a shipping label as a “one time courtesy”. I then ordered lenses from competitor Revant Optics, the arrived quickly and fit without any hassle. I highly recommend using Revant instead of Lens direct if you need replacement sunglasses lenses!
Date of experience: June 27, 2025
Reply from LensDirect.com
Hello C Rain! Thank you for your feedback, and we’re truly sorry for the frustration you experienced with your order. We understand how disappointing it is when lenses don’t fit as expected, and we regret that the return process added to your inconvenience.
We’d love the chance to make this right and learn more about your experience. When you have a moment, please reach out to us at info@lensdirect.com or send us your contact details so we can follow up directly.
Verified
The lenses are a great quality and were…
The lenses are a great quality and were delivered in a timely manner. They were a perfect fit and much cheaper than going to the eyeglass store.
Date of experience: June 24, 2025
Good prices and convenient service
Good prices and convenient service. Ordering was easy and the website is user-friendly. My lenses arrived on time and in good condition. The only downside was that shipping took a bit longer than I expected, but overall, a reliable option for contacts.
Would recommend for anyone looking for a hassle-free lens purchase online.
Date of experience: May 14, 2025
Verified
The lenses don’t fit the frames
The lenses don’t fit the frames. When I hold them up to the old lenses, the new ones are a bit larger and won’t fit
Date of experience: June 24, 2025
Reply from LensDirect.com
Hello Jenny! Thank you for reaching out and bringing this to our attention. We’re truly sorry to hear that the lenses you received don’t fit your frames. That’s definitely not the experience we want for our customers, and we understand how frustrating this must be.
We’d love the opportunity to make this right. If you could please reach out to our customer support team we’ll work quickly to resolve the issue.
Again, we apologize for the inconvenience and appreciate your patience. We’re committed to getting this sorted out for you.
Verified
Reply from LensDirect.com
Hello Brandon! Thank you for reaching out, and I sincerely apologize for the delay in receiving your order. I completely understand how frustrating it must be to pay for 2–4 day shipping and end up waiting 10 days—this is not the experience we aim to provide.
We're currently looking into what caused this delay and will take steps to ensure it doesn’t happen again. In the meantime, I’d like to make this right. We’ve issued a refund for your shipping cost.
Your patience means a lot to us, and we truly appreciate your understanding. If there's anything else I can do to assist you, please don't hesitate to let me know.
Verified
I bought replacement lens for two pairs…
I bought replacement lens for two pairs of my sunglasses. They fit perfectly and were fairly easy to install myself. I recommend this company.
Date of experience: June 24, 2025
Great customer service!
We ran into a few problems when entering information on the website that was needed to order replacement lens for my existing frames. We sent a message online and followed up with a phone call. A lovely person named Kissel assured us that she had made the necessary changes and also answered several other questions we had. What a great experience for a first-time customer!
Date of experience: June 30, 2025
2nd time using LensDirect
2nd time using LensDirect and I am extremely happy with the service. Highly recommended. I had my eyeglass lenses repaired and they took great care of my frames
Date of experience: June 30, 2025
Andrew was amazing with answering my…
Andrew was amazing with answering my questions and finding my order.
Date of experience: June 30, 2025
technical advisor was very Pleasant.
Date of experience: June 30, 2025
Feel good amazing that’s the staff at lensdirect.com
The best part that anyway you contact lensDirect you can call email or text them they always return your response. Quickly I can’t give a negative because there’s nothing but positive from these people I have not had one issue. I am very happy. I actually feel good after dealing with them. I just have to say thank you to your staff. You guys are awesome.
Date of experience: June 29, 2025
Quick and Friendly Customer Service
Called the phone number and received a very quick reply despite it being near EOD. My problem was that my order/subscription was not appearing in my account and I guess it was because I had a guest account and a customer account. The representative Nyah resolved it very quickly by merging the accounts and she was also very friendly and respectful. Despite the initial issue I am overall very happy with LensDirect and hopefully it will become my new long-term contacts service!
Date of experience: June 30, 2025
Great customer service from Aden!
Date of experience: June 24, 2025
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