I have gotten m third pair of glasses from lensalter and I love them all. They are unique and beautiful that I don’t hate wearing my glasses everyday. I always get asked if are really functional and g... See more
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The lens on my frameless glasses snapped in half almost immediately upon receiving it when I was trying to adjust the noseband to fit my face better. The quality was so bad it felt as if I had just br... See more
Company replied
I've worked with Lensalter for twice now and they always provide the most high quality eyeglasses and client service, the shipping is really fast too, thank you so much once again for everything! 💗
Company replied
Absolutely love my Lensalter glasses! 😍 They’re so pretty and incredibly aesthetic ^^ the design is just chef’s kiss. The quality is amazing, super sturdy and well-made. I’ve already gotten so many... See more
Company replied
Company details
- #3 of 40 best companies in Glasses Store
- #1 of 7 best companies in Optician
- #4 of 40 best companies in Sunglasses Store
Contact info
United States
- support@lensalter.com
- lensalter.com
Replied to 100% of negative reviews
Typically takes over 1 month to reply
I have gotten m third pair of glasses…
I have gotten m third pair of glasses from lensalter and I love them all. They are unique and beautiful that I don’t hate wearing my glasses everyday. I always get asked if are really functional and get compliments. Shipping and customer service is also amazing. If you’re looking for affordable and beautiful glasses go with lensalter.
Date of experience: July 08, 2025
Amazing
Amazing, high quality glasses and such a lovely and caring company! Would definitely consider future purchases 💘🌸
Date of experience: July 02, 2025

Reply from Lensalter
I've worked with Lensalter for twice now and…
I've worked with Lensalter for twice now and they always provide the most high quality eyeglasses and client service, the shipping is really fast too, thank you so much once again for everything! 💗
Date of experience: July 07, 2025

Reply from Lensalter
beautiful glasses!
beautiful glasses!! i highly reccomend getting your glasses from lens alter. they are well made and have so many trendy and classic styles to choose from :)
Date of experience: July 05, 2025

Reply from Lensalter
I’ve already purchased a second pair of…
I’ve already purchased a second pair of prescription glasses from Lensalter. I like that they use very light weight material and love their selection. Will be buying again!
Date of experience: July 01, 2025

Reply from Lensalter
Aria - Statement piece
I get a lot of good feedback from people around me. It is literally a statement piece and a conversation starter! I love my glasses and how lovely they fit me and how it stands out!
Date of experience: June 04, 2025

Reply from Lensalter
Poor quality product, good customer service
The lens on my frameless glasses snapped in half almost immediately upon receiving it when I was trying to adjust the noseband to fit my face better. The quality was so bad it felt as if I had just broken a disposable plastic cup. I took a photo and emailed it to their customer service and I got a full refund the next day. Glad for good customer service, boo for a cheap, brittle product.
Date of experience: June 30, 2025

Reply from Lensalter
Perfect prescription!
I am very blind and have had difficulties with glasses being made correctly to my prescription, but when I ordered glasses from this company, they were perfect! I'm in love with the star shaped lenses, and have gotten many compliments on them when I wear them!
Date of experience: June 25, 2025

Reply from Lensalter
Positive Experience
They spoke very politely in emails. The communication back and forth was super fast, easy, and clean. Everything was great and it was a positive experience !
Thank you ~♡♡
Date of experience: June 18, 2025

Reply from Lensalter
Absolutely love my Lensalter glasses 💖
Absolutely love my Lensalter glasses! 😍 They’re so pretty and incredibly aesthetic ^^ the design is just chef’s kiss. The quality is amazing, super sturdy and well-made. I’ve already gotten so many compliments! Plus, I got some cute freebies which made it even better. Obsessed! 💖
Date of experience: June 22, 2025

Reply from Lensalter
In love with LensAlter
I really love this brand and i love how qualifying this brand products are!
Date of experience: June 24, 2025

Reply from Lensalter
Just as advertised
Just as advertised! Very comfortable and lightweight. Coloring ordered was gradient tint purple.
Date of experience: May 21, 2025

Reply from Lensalter
I really love my new fairy glasses from…
I really love my new fairy glasses from lens alter! It gives a high fashion vibe to the point i could fool people into thinking that i am an upperclas (in a good way!). Also the brand itself is very well oriented to their customers and very open for new ideas! I would definitely purchase again to this brand! 100% trusted 🫶🏻
Date of experience: May 30, 2025

Reply from Lensalter
Love my Aries ♈️ Frame glasses they are…
Love my Aries ♈️ Frame glasses they are very nice and delivery was kinda slow but made it to me on time. Thanks Lensalter
Date of experience: May 30, 2025

Reply from Lensalter
Absolutely love my glasses!
Absolutely love my glasses! I got the Hello Kitty single frame in silver. They reached out on both email and text to let me know that my pupil distance was incorrect and provided me the link to determine the correct pupil distance. Very pleased with the customer service and the quality of the glasses/frames. :)
Date of experience: June 01, 2025

Reply from Lensalter
Love my pair of glasses they are…
Love my pair of glasses they are similar to sanrio characters and it just perfect
Date of experience: April 16, 2025

Reply from Lensalter
I had to make a change to my order…
I had to make a change to my order cause the prescription was incorrect, and the service was great and quick. I had my glasses in no time
Date of experience: May 15, 2025

Reply from Lensalter
100/10 !!
The glasses are extremely well made and they have subtle weight to them which makes them feel even higher quality when worn! The designs and styles are all very cute and the amount of shapes they have available ensure that there will be a shape that suits your face shape best! Love you lens alter!!
Date of experience: June 15, 2025

Reply from Lensalter
I was thankfully that the company…
I was thankfully that the company reached out to me before making my glasses. They notified me that the lens would be very thick even when cut. I accepted that and they processed with my order.
I was only disappointed that the frames & lens aren’t as big as a whole. I measured the distance between my eyes but as a whole the frames & lens are smaller on my big face 😅
Date of experience: May 25, 2025

Reply from Lensalter
I couldn’t be happier
I couldn’t be happier with my experience using LensAlter! From start to finish, everything about the process was seamless, professional, and efficient. I had a pair of designer frames I loved but needed new prescription lenses—and LensAlter delivered exactly what I needed.
The ordering process was incredibly easy, with clear instructions on how to send in my frames and select my lens options. I really appreciated the range of customization—blue light filtering, anti-glare, high-index options—everything was there. The turnaround time was faster than I expected, and my frames came back looking brand new with perfectly fitted lenses.
What really stood out was the quality. The lenses are crystal clear, the prescription is spot-on, and the craftsmanship is top-tier. I also found their customer support team responsive and genuinely helpful when I had questions.
If you're looking to upgrade your eyewear without buying a whole new pair of glasses, LensAlter is 100% worth it!
Date of experience: June 13, 2025

Reply from Lensalter
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