Leatherology Reviews 9

Incredibly bad quality and customer service. The zipper broke on my Ipad leather case from Leatherology within 12 months of purchase. I submitted a warranty claim. They have not been responsive to the three phone calls that I have made. They tell me that a “supervisor” needs to address it, and she is not available. Really? So sad to see a company slide backwards on customer service. Will never buy anything from them again.

Date of experience: April 25, 2025

Customer service is terrible. They fail to respond to all customer service requests. Very disappointing.

Date of experience: April 16, 2025

Placed an order on Friday night & contacted them on Saturday morning that I needed to change the color of the the monogram. They said no. I was a really good customer and bought multiple things through the years, but will never order another item from them. They kept telling me that the order is sealed and you cannot make any changes even though it takes two weeks to arrive. You don’t think that they could go and locate that order and just change the color of the monogram???

Date of experience: April 05, 2025

I'm surprised to read the negative reviews. I went out of my way to find a way to leave a review because I am so impressed with this company. I placed my order on Sunday, and was given arrival date after Valentine's day. I was surprised to receive it 4 days later, the day before Valentine's day. The wallet is personalized and beautiful. It was a pleasant surprise.

Date of experience: February 09, 2025

Awful service - shipping isn't what they state and they simply lie and dont care.

Date of experience: December 12, 2024

The company doesn’t take responsibility for their mistake
Weren’t able to ship my order in a timely manner so the product would have arrived too late as it was bought fir an event yet they refuse to refund and only offered a store credit
Basically any reputable company would have instantly apologized and offered a refund and they didn’t
Plus now I read reviews the their products aren’t good quality
Angry and disappointing I suggest you take your business elsewhere if you are looking for leather goods

Date of experience: September 02, 2024

TL;DR - My wallet failed and this company does not fully stand behind their products.

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I was hesitant, though excited, to be spending this much money on a wallet for the first time in my life.

I purchased this wallet in January 2024.

As I sit writing this review in August 2024, I am disappointed both with the wallet itself and with my customer service experience.

The wallet came internally unstitched. I have pictures but Trustpilot blocks links. Go to imgur.com, slash a, slash CJVR7tR.

Customer support offered me a replacement or store credit. I do not want either of those. My request for a full refund was denied and deemed "not feasible".

I do not expect a wallet to last forever, but at $106, making it through the first year seems like a reasonable expectation. I wish Leatherology would fully stand by their products. My star rating reflects my overall experience: extremely negative.

Do yourself a favor, save the $100+ bucks and consider driving to your local Macy's and buying a Perry Ellis genuine leather wallet for approximately half the price. That's what I did. It's not as nice and the name isn't as fancy but my hypothesis is it's not going to have too much trouble lasting longer than 7 months.

Date of experience: August 01, 2024