Verified
Everything was done correctly which is saying a lot these days. I ordered a large buffet over the phone and the helpful person guided me threw the entire process. I was kept informed on my upcoming de... See more
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I asked to fill out a survey because the customer service I received from Layla Grayce was EXCEPTIONAL. I ordered pendants for my kitchen and had an issue. They replaced the lights immediately and the... See more
Company replied
Verified
Being given short notice to select and deliver the perfect gift to my best customer, Layla Grace came through with flying colors. They arranged to have it delivered to me on a Sunday. I had one day to... See more
Company replied
Verified
The items we purchased arrived in perfect condition and looks fabulous with our furniture. It took a while to receive the items due to where we live, but when they arrived the delivery service was ex... See more
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Company details
- #78 of 174 best companies in Furniture Store
- #12 of 42 best companies in Bedroom Furniture Store
- #5 of 10 best companies in Furniture Accessories
- #8 of 29 best companies in Living Room Furniture Store
- #6 of 14 best companies in Rug Store
About Layla Grayce
Written by the company
We have more than an interest in interior design — it's a passion. We live for curating beautiful home decor, promoting the latest designer collections, and dreaming about how to make our homes a greater source of inspiration and harmony.
Dreams don't have to stay dreams. That idea is the core of the Layla Grayce philosophy and should be the core of yours, too. We know that the only thing better than daydreaming while looking at gorgeous home decor online is coming home to see it in your living room.
As a dedicated community of designers, bloggers and home decor enthusiasts, we understand the importance of building a space you can proudly call home. We're so excited to help you build yours.
Dreams don't have to stay dreams. That idea is the core of the Layla Grayce philosophy and should be the core of yours, too. We know that the only thing better than daydreaming while looking at gorgeous home decor online is coming home to see it in your living room.
As a dedicated community of designers, bloggers and home decor enthusiasts, we understand the importance of building a space you can proudly call home. We're so excited to help you build yours.
Contact info
644 Locust Street, 66044, Lawrence, United States
- 1-855-361-4735
- info@laylagrayce.com
- laylagrayce.com
4.6
Excellent
517 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
Verified
Products were delivered quickly and in…
Products were delivered quickly and in perfect condition.
Date of experience: May 16, 2025
Verified
The Altamonte bowl was excellent…
The Altamonte bowl was excellent quality and shipped in well organized fashion to assure no damage to it. Customer Service was excellent to work with me as well.
Date of experience: June 10, 2025
Verified
All around happy
Easy to order, price was best, good product, quick and efficient delivery and no damage.
Date of experience: June 03, 2025
Verified
I am still waiting on my delivery
I am still waiting on my delivery, has been re-scheduled twice and now I am waiting on a new date.
Date of experience: June 15, 2025
Reply from Layla Grayce
Hello Astrid,
I'm so sorry for any issues regarding your delivery. I see here you've already alerted our customer service team about this issue and they are actively working with you and our carrier to ensure the delivery is scheduled and completed as promised. I know how frustrating it can be having deliveries rescheduled so we will do our very best to make sure this gets taken care of and delivered without issue as soon as possible.
- The Layla Grayce Team
Verified
The items we purchased arrived in St George, Ut
The items we purchased arrived in perfect condition and looks fabulous with our furniture. It took a while to receive the items due to where we live, but when they arrived the delivery service was excellent, and kind.
Date of experience: June 21, 2025
Reply from Layla Grayce
Thank you for your kind review! We're glad to hear the pieces arrived safely and look great in your space. We appreciate your patience with the delivery timeline, and it's wonderful to know the delivery team made a good impression.
- The Layla Grayce Team
I asked to fill out a survey because…
I asked to fill out a survey because the customer service I received from Layla Grayce was EXCEPTIONAL. I ordered pendants for my kitchen and had an issue. They replaced the lights immediately and then we had another issue with them. LG contacted the manufacturer and was able to get me a full refund. In addition to that, they are helping me find new lights. Everyone I have worked with at LG has been outstanding and because of this, I will definitely continue or order from them and recommend to clients.
Date of experience: June 17, 2025
Reply from Layla Grayce
Thank you so much for your thoughtful review! We're thrilled to hear that our team was able to resolve the issues quickly and support you every step of the way. It means a lot to know you'd recommend us and continue shopping with us—we’re always here to help you find the perfect pieces.
- The Layla Grayce Team
Verified
Quick and seamless delivery and the…
Quick and seamless delivery and the furniture is high quality and well priced.
Date of experience: May 27, 2025
Reply from Layla Grayce
Thank you for taking the time to leave us a review, we hope to get to work with you again in the future!
- The Layla Grayce Team
Verified
Excellent customer service that is…
Excellent customer service that is highly personalized and efficient.
Date of experience: May 26, 2025
Verified
The delivery guys said the boxes were…
The delivery guys said the boxes were too tall for the elevator. So they could not deliver. Layla Grace acts like you can return merchandise but here is their email total for returns cost to me in restocking fees and shipping of $4,928.11
This is buyer beware warning!!!!
Date of experience: June 13, 2025
Reply from Layla Grayce
Hey Susan,
We’re very sorry to hear about the issue with your delivery. We understand how frustrating it must be when something you've been looking forward to can't be completed as planned.
Our delivery teams always do their best to accommodate building constraints, but in situations where elevator access or entryways aren’t large enough for the items, it does limit what can be done onsite. These kinds of limitations can sometimes require alternate arrangements, which is why we encourage customers to double-check elevator and entryway dimensions prior to delivery, especially for larger items.
That said, a supervisor has reached out to see if we can work with you on a solution that avoids a costly return. We truly want to help if there’s any way forward, and we appreciate your patience while we explore options with you.
**Update 6/24**
We completely understand that return shipping and restocking fees can feel steep, especially on larger orders. That said, with a combined order total approaching $20,000, the cost to ship these items—and then have them returned—adds up incredibly quickly on our end. We simply cannot absorb those costs due to an issue resulting from the products being too big to be delivered into your building. We ensure that all measurements are clearly listed on our product pages and if there's ever a question or concern regarding sizing we are happy to review those details prior to placing any order. We're truly sorry things turned out this way—it’s not the outcome we wanted either.
- The Layla Grayce Team
Verified
Great Company
Everything was done correctly which is saying a lot these days. I ordered a large buffet over the phone and the helpful person guided me threw the entire process. I was kept informed on my upcoming delivery, so I knew when the furniture was arriving. The "white glove" delivery went very well and I am loving my new piece.
Date of experience: May 23, 2025
Reply from Layla Grayce
Thank you so much for taking the time to share your experience! We're glad to hear everything went smoothly, from the ordering process to delivery. It's great to know you're enjoying your new buffet — it was our pleasure to assist you every step of the way.
- The Layla Grayce Team
Verified
Smooth polite fast
Date of experience: May 23, 2025
Verified
My product was unfortunately, arrived damaged
My product was, unfortunately, delivered damaged. I don’t have the replacement yet, but am assured it is on its way. Kyle and Meghan have been fabulous to work with, and I have no doubt it will be perfect and arrive soon!
Date of experience: June 06, 2025
Verified
The product and service were great.
Date of experience: May 18, 2025
Verified
Exactly what I wanted
Exactly what I wanted! Delivered on time! Great experience!
Date of experience: May 16, 2025
Verified
Verified
Out of stock pillow
Advertised a pillow, then said it was out of stock, and now I see its listed for sale again at a higher price. Do you or don't you have this pillow and why did it go up in price.
Date of experience: May 15, 2025
Reply from Layla Grayce
Hey Deb,
I'm so sorry about the inventory issues with the Surya - Chase Pillow you ordered not being available after your purchase was placed. We rely directly on our manufacturers to give us up to date inventory throughout the day. It does appear you placed the order while we still showed 1 (one) piece in stock and when Surya went to pull the order they confirmed they didn't have any pieces remaining and that the item was discontinued.
With regards to the item showing as available on our site after cancellation, I can assure you this pillow is not listed on our website and has been discontinued by the manufacturer. You are welcome to reach out to Surya directly to confirm.
If there's any other pillow alternatives on our website, please reach out to our team and we would be happy to assist you with confirming availability prior to placing another order.
- The Layla Grayce Team
Verified
I had a Great experience with Amberthis…
I had a Great experience with this Company. Amber was extremely helpful and kind. She kept me updated the whole time with the process of my return. I Will be back . Thank you Amber ❗ Great Service ❗ ☺️
Date of experience: April 15, 2025
Reply from Layla Grayce
Thank you so much for your kind words! We're thrilled to hear that you had a great experience and that Amber was able to assist you every step of the way. We’ll be sure to pass along your appreciation to her. We look forward to having you back again soon!
- The Layla Grayce Team
Verified
Every transaction was smooth from start to finish!
Every transaction was smooth from start to finish!
I was able to call to place my order and that means a lot to me. The woman I talked to was very pleasant and she took the time to answer any questions I had. Oh, and the wood arched cabinet is gorgeous!
Date of experience: March 31, 2025
Reply from Layla Grayce
Thank you so much for your kind words! We're glad the process was smooth and that you enjoyed placing your order over the phone—our team is always happy to help. And we’re thrilled to hear you’re loving your new cabinet!
- The Layla Grayce Team
Verified
Great experience...
Great experience shopping with Layla Grace for the first time! Love the kitchen island!
Date of experience: May 01, 2025
Reply from Layla Grayce
Thanks so much for the kind words! We’re really glad you love the kitchen island and had a great first experience with us!
- The Layla Grayce Team
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