Verified
This little device is really easy to set up and operate. 100mm limitation, but most jobs are within that scope, and larger jobs can be done in parts thanks to the alignment preview. My only gripe is... See more
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Verified
Our feeling with thePercker service department is very helpful. We sent them our complaint and a video of our laser in operation. To describe the problem. They asked us to return the head. Within a we... See more
Gloria analyzed the problem very carefully and came up with a solution that worked perfectly. This was a complicated problem caused by incompatibility between the latest Firmware/Software and an early... See more
Verified
At first, inputting the order and getting in contact with help desk was difficult but once we got in contact with Camille, all went well. Even though in the end, the problem with payment seemed to be... See more
Company details
- #1 of 8 best companies in Tool Manufacturer
- #4 of 47 best companies in Electronics Company
- #23 of 107 best companies in Electronics Store
- #2 of 6 best companies in Jewelry Engraver
- #3 of 5 best companies in Laser Cutting Service
- #2 of 5 best companies in Laser Equipment Supplier
About LaserPecker
Written by the company
LaserPecker was founded in 2017 by a group of passionate engineers. Our team, driven by the spirit of craftsmen, firmly believes that with the help of innovative technology tools, people can create exquisite works without needing professional skills. With over 8 years of deep exploration in the laser engraving and cutting industry, we have gradually introduced pioneering portable laser machines and versatile solutions worldwide. We are committed to empowering people to experience the joy of creation.
LaserPecker Machine
LaserPecker LP5 $2999
LaserPecker LP4 $1599
LaserPecker LP2 $699
Get Extended 24-Month Warranty
Our Warranty
12 Month Warranty
All machines are covered by a 12-month warranty service.
Contact info
13135 Central Avenue, 91710, Chino, United States
- +1 (831) 215-4401
- support@laserpecker.com
- laserpecker.net
4.8
Excellent
751 reviews
Replied to 92% of negative reviews
Typically replies within 2 weeks
Verified
Verified
The support team
The support team was very helpful and solved the problem to my satisfaction.
They also took the time to address my problem to ensure my satisfaction.
I highly recommend them.
Date of experience: July 05, 2025
Verified
Customer service was great
Customer service was great in handling my purchase!
Date of experience: June 27, 2025
Verified
Verified
Easy to use.
This little device is really easy to set up and operate. 100mm limitation, but most jobs are within that scope, and larger jobs can be done in parts thanks to the alignment preview.
My only gripe is the tripod - too lightweight snd needs to be carefully balanced and height adjusted every time you set it up. I have made an alternate stand.
Date of experience: July 02, 2025
Verified
Professional support and great product…
Professional support and great product quality.
Date of experience: July 03, 2025
Camilla was great
"Camilla was fantastic! She assisted me quickly and efficiently. Excellent customer service online — I highly recommend
Date of experience: June 30, 2025
Verified
Our feeling with thePercker service…
Our feeling with thePercker service department is very helpful. We sent them our complaint and a video of our laser in operation. To describe the problem. They asked us to return the head. Within a week we received a new one. The laser was not working properly. We are now very satisfied and trust the Percker company.
Date of experience: June 26, 2025
I really appreciate Gloria's positivity
Date of experience: June 26, 2025
Verified
I was a Winner!
While watching a “live” presentation I won one of the giveaways. It was easy to claim the gift and it came quickly.
Personnel were courteous and very pleasant to deal with.
Date of experience: May 24, 2025
Perfect Customer Service and FAST Shipping
The customer service from LaserPecker was phenomenal. They honored a warranty on a laser that I purchased from one of their Kickstarter campaigns and the clarity of communication couldn't be better. I posted a comment on the LaserPecker FB group asking for help when a representative from LaserPecker commented and asked me to email them. I received an email back from LIN with clear instructions on how to troubleshoot. The suggestions didn't work and LIN did not hesitate to ask me to ship the item back for a replacement. As soon as LaserPecker received my faulty laser, they dispatched a replacement within one day. All in all, it took less than 5 days for me to have my new laser in hand. Thank you LIN!!
Date of experience: June 26, 2025
Verified
problem solved quickly and professionally
Gloria helped me immediately in a very professional and friendly way. I applied what she suggested and my problem was solved immediately.
Date of experience: June 25, 2025
This is a company worth trusting.
Hello, I would like to share my experience of purchasing a laser engraver. I encountered a problem with the Ministry of Communications, which required additional documents. Lin was very helpful and provided me with everything I needed.
Date of experience: May 10, 2025
Verified
Excellent customer service
Excellent customer service, i was missing the pins and customer service sent them to my location right away , thanks Lin
Date of experience: June 24, 2025
Verified
Good
Took a little while to arrive, but equioment very good and afterservice requests for documents dealt with very swiftly and efficiently.
Date of experience: June 25, 2025
Verified
Customer Service Great
Great responsive times and clarification on information!
Date of experience: June 24, 2025
Quick response and a solution to what I…
Quick response and a solution to what I was wanting. GREAT JOB!!
Date of experience: June 23, 2025
Great company
Great company, ordering the LP2 was quick and easy and it works out of the box. I have had a laser before and it was very complicated but this I didn’t even need to reed instructions.
I have messaged customer services a few times and they have been quick and extremely helpful.
Would highly recommend
Date of experience: June 23, 2025
The response was quick
The response was quick.
The agent understood my problem and didn't ask me further questions, just a straight answer that fixed my issue.
The agent also managed to explain why the feature i am looking for was changed, after he/she answered my question, this absorbed my frustration. Thanks
Date of experience: June 23, 2025
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